Corporate

Careers

Today's global information economy depends on data centers like never before. For more than 25 years, Uptime Institute, an independent division of The 451 Group, has served as an independent advisory body to all stakeholders in the industry responsible for the performance and availability of IT systems. We’ve helped the world's leading data center organizations design, build, maintain, and optimize their facilities, networks, and operations, while balancing costs, resources, performance, and efficiency in an ever-changing technology landscape.

Uptime Institute has office locations in the U.S., Mexico, Costa Rica, Brazil, U.K., Spain, U.A.E., Russia, Taiwan, Singapore, Dubai, and Malaysia.

If you would like to be considered for future positions in one of the areas outlined above, email a cover letter and resume to careers@the451group.com.

The 451 Group is an equal opportunity employer that provides competitive pay and benefits to its employees.

Current Openings

Affiliated Research Leaders

Affiliated Research Leaders
(Contract/Part time – remote)

Uptime Institute, the global data center authority, has a long pedigree of thought leadership in the field of mission-critical infrastructure. 

As IT and digital infrastructures transition to more dynamic and complex architectures, Uptime Institute plans to expand the breadth and depth of its research.

To help achieve this, Uptime Institute is seeking several Affiliated Research Leaders who can work alongside our research team on a part time, contracted or ad hoc basis. An Affiliated Research Leader may hold other positions in the sector or academia but must not have a conflict of interest.

An Affiliated Research Leader should have a strong understanding of the practices, technology and/or business models in one of the fields below:

  • Data center automation
  • Data center economics/costs and business models
  • Cloud computing for large enterprises
  • Digital infrastructure environmental sustainability
  • Information security
  • Legislation and public affairs
  • Staffing/human resources
  • IT networking, including software-defined
  • Financial services’ IT resiliency

The role of an Affiliated Research Leader is to independently research and write thought-leadership analysis, supported by the Uptime intelligence team and our global network; to represent Uptime Institute to clients and at industry events; and to contribute ideas and insights to Uptime Institute as we extend our services.

The affiliate can work remotely in any country, but must:

  • have exceptional written English communication skills
  • have published reports/papers, either at the student or professional level, in the above subject areas, or can otherwise demonstrate competency/knowledge.
  • possess intellectual rigor and curiosity
  • enjoy working as part of a collaborative, interdisciplinary and diverse team

Quantitative analysis skills, including the ability to create data-driven models and forecasts, may be desirable but not necessary for some subject areas.

email

Affiliated Research Leaders
(Contract/Part time – remote)

Uptime Institute, the global data center authority, has a long pedigree of thought leadership in the field of mission-critical infrastructure. 

As IT and digital infrastructures transition to more dynamic and complex architectures, Uptime Institute plans to expand the breadth and depth of its research.

To help achieve this, Uptime Institute is seeking several Affiliated Research Leaders who can work alongside our research team on a part time, contracted or ad hoc basis. An Affiliated Research Leader may hold other positions in the sector or academia but must not have a conflict of interest.

An Affiliated Research Leader should have a strong understanding of the practices, technology and/or business models in one of the fields below:

  • Data center automation
  • Data center economics/costs and business models
  • Cloud computing for large enterprises
  • Digital infrastructure environmental sustainability
  • Information security
  • Legislation and public affairs
  • Staffing/human resources
  • IT networking, including software-defined
  • Financial services’ IT resiliency

The role of an Affiliated Research Leader is to independently research and write thought-leadership analysis, supported by the Uptime intelligence team and our global network; to represent Uptime Institute to clients and at industry events; and to contribute ideas and insights to Uptime Institute as we extend our services.

The affiliate can work remotely in any country, but must:

  • have exceptional written English communication skills
  • have published reports/papers, either at the student or professional level, in the above subject areas, or can otherwise demonstrate competency/knowledge.
  • possess intellectual rigor and curiosity
  • enjoy working as part of a collaborative, interdisciplinary and diverse team

Quantitative analysis skills, including the ability to create data-driven models and forecasts, may be desirable but not necessary for some subject areas.

If you are interested, please email: resumes@uptimeinstitute.com

 

Analyst Workforce - US or UK based

Analyst/Advisor – Workforce development specialist for critical digital infrastructure

Uptime Institute is a global authority on data centers and digital infrastructure. We advise and train clients around the world on data center design, resiliency, operations, sustainability, and economics. We also publish regular, independent, and authoritative reports on all aspects of digital infrastructure for our members and thousands of readers around the world.

We are now deepening our research work in the areas of skills and staffing. We are seeking an advisor/analyst to specialize in this area, undertaking the following:

  • Help to develop models and quantify requirements for the staffing needs of data centers of all types.
  • Identify training needs and career paths for data center professionals.
  • Build salary models for key roles in data centers and in critical digital infrastructure.
  • Assess the use and future impact of automation and AI on staffing.
  • Assess the current and future impact of the COVID-19 pandemic on working practices and staffing demand.
  • Write reports and advise clients on all aspects of staffing and skills.

The ideal candidate will have a strong interest in these topics and relevant experience in this field. Good communication skills, including written English, and intermediate knowledge of Excel will be essential. The ideal candidate will also enjoy working as part of a collaborative, diverse and global team.

The position may be based remotely or (partially) at one of Uptime Institute’s offices in New York, Seattle, or London. Some travel may be required.

If you are interested, please contact Carolyn McKenna, cmckenna@the451group.com, via email, outlining your particular interest in this opportunity.

 

Business Intelligence Analyst - West Coast location preferred

Business Intelligence Analyst

Report to: Vice President, Business Management
Location: Remote – Seattle

Uptime Institute is an unbiased advisory organization focused on improving the performance, efficiency, and reliability of business-critical infrastructure through innovation, collaboration, and independent certifications. Uptime Institute serves all stakeholders responsible for IT service availability through industry leading standards, education, peer-to-peer networking, consulting, and award programs delivered to enterprise organizations and third-party operators, manufacturers, and providers. Uptime Institute is recognized globally for the creation and administration of the Tier Standards & Certifications for Data Center Design, Construction, and Operations, along with its Management & Operations (M&O) Stamp of Approval, FORCSS® methodology, and Efficient IT Stamp of Approval.

Uptime Institute – The Global Data Center Authority® has office locations in the U.S., Mexico, Costa Rica, Brazil, U.K., Spain, U.A.E., Russia, Taiwan, Singapore, and Malaysia.

Responsibilities

Uptime Institute is looking for a Business Intelligence Analyst with experience in data analytics and metrics optimization. We are interested in furthering our data collection and analysis practices, so you will be responsible for instituting new policies, procedures and programs from the ground up. We'll need you to put the data we collect to practical use, with the end goal of maximizing profits and increasing our efficiency. You'll be responsible for processing several different types of data, including those related to our sales and delivery process.

  • Build compelling, clear, and powerful visualizations of our data.
  • Communicate with internal partners to define appropriate data reports and dashboards that become integral to the decision making process
  • Provide historical, current, and predictive views of business operations
  • Generate weekly and monthly reports
  • Understand the business goals and be able to select and define metrics accordingly as well as evolve/improve the metrics over time
  • Review and validate data as it is collected
  • Oversee the deployment of data to the data warehouse
  • Develop policies and procedures for the collection and analysis of data
  • Create or discover new data procurement and processing programs
  • Monitor analytics and metrics results
  • Implement new data analysis methodologies
  • Review customer files to ensure integrity of data collection and utilization
  • Perform data profiling to identify and understand anomalies

Requirements

  • Advanced Microsoft Excel skills is required including but not limited to Pivot tables, INDEX MATCH, VLOOKUP, VBA.
  • Extensive knowledge of Microsoft Office Suite (Outlook, Word, Powerpoint) is preferred.
  • Proficient in database software.
  • Strong communication skills.
  • Excellent writing skills to prepare detailed reports
  • Ability to synthesize complex data into actionable goals
  • Critical thinking skills to recommend original and productive ideas
  • The ability to work under pressure and adapt to change.
  • The ability to balance customer needs against the company’s vision.
  • Excellent time management skills.
  • Interpersonal skills to work collaboratively with various stakeholders who may have competing interest

 

If you are interested, please email: resumes@uptimeinstitute.com

 

Digital Campaign Manager

Digital Campaign Manager

Uptime Institute – The Global Data Center Authority®, is an unbiased advisory organization focused on improving the performance, efficiency, and reliability of business-critical digital infrastructure through innovation, collaboration, and independent certifications. Uptime Institute serves all stakeholders responsible for IT service availability through industry-leading standards, education, peer-to-peer networking, consulting, and award programs delivered to enterprise organizations and third-party operators, manufacturers, and service providers.

Uptime Institute is recognized globally for the creation and administration of the Tier Standards & Certifications for Data Center Design, Construction, and Operations, along with its Management & Operations (M&O) Stamp of Approval, FORCSS® methodology, and Efficient IT Stamp of Approval. Uptime Institute has office locations in the U.S., Mexico, Costa Rica, Brazil, India, U.K., Spain, U.A.E., Russia, Taiwan, Singapore, Dubai, and Malaysia.

Uptime Institute Professional Services is growing to meet the demand of the industry and seeks an experienced individual to assist in its vigorous global expansion.

Position Description

The successful applicant will own the creation and execution of all integrated marketing campaigns across all digital channels for the company. As our Digital Campaign Manager, you’ll design and manage campaigns that will identify prospects that are most closely matched with the core services, based value propositions. You’ll set the campaign strategy, outlining the goals and architecting the content and messaging required at all steps of the prospect’s journey. The ideal candidate will bring Uptime Institute a combination of innovative B2B execution, strategic planning skills, creativity and metrics reporting skills.

The Role Description:

  • An expert in the use of Martech (including Salesforce, Marketo, Octopost, SEO/analytics, etc.) to execute campaigns globally.
  • Architect and grow our maturing ABM engagement strategy, with a focus on predictability and scale.
  • Collaborate and prioritize campaign efforts to align with Sales, Operations, and company strategy.
  • Establish campaign KPIs, measures and report on campaign effectiveness.

Summary of Key Responsibilities and Expectations

Responsibilities:

  • Scope, design, and execute automated, multi-channel marketing programs that grow customer lifetime value and drive incremental revenue.
  • Create the strategies and campaign messaging, content, assets and channel strategy to deliver revenue growth attributable to owned, earned and paid channels.
  • Manage campaign program calendar, write campaign emails, and manage other content distribution aligned to other campaign themes including thought leadership, webinars, and blogs.
  • You will manage the campaign budget, allocating spend for creative, media, and production and ensuring each campaign delivers a strong ROI.
  • Influence stakeholders through the entire campaign journey to ensure input, alignment, and understanding of the campaign approach and details.
  • Define KPIs, measure the effectiveness of campaigns, communicate program status to key stakeholders.
  • Write marketing materials (emails, landing pages, etc.) to ensure we move fast, test effective practices, and share & optimize learnings across the organization.
  • Identify campaign trends and insights, and optimize spend and performance based on the insights.
  • Test and recommend different content themes, formats to generate improved campaign outcomes, including the use A/B testing and adjust optimize upsell/cross-sell programs.
  • Utilize your strong analytical ability to evaluate end-to-end customer experience across multiple channels.
  • Track and report on the impact of marketing qualified leads on sales pipeline.

Minimum Qualifications

  • Expert Proficiency with marketing and sales automation systems including Marketo and Salesforce.
  • 3-5 years’ experience in B2B demand generation or campaigns marketing.
  • Demonstrated experience in performance-oriented marketing campaign strategies, and successful track record in delivering these across all digital channels internationally.
  • Experience planning and executing multiple, multichannel marketing programs.
  • Comprehensive knowledge of the rapidly changing digital marketing landscape and the latest online marketing, campaign and content strategies.
  • Ability to build and communicate marketing strategies, and partner with other company resources to design, build and execute campaigns.
  • Experience in building and optimizing web landing pages and user funnels through SEO, SEM and other tools.
  • Skilled at segmenting and profiling audience to optimize campaign engagement and response.
  • Ability to think strategically, prioritize tasks, and execute with attention to detail.
  • Be highly motivated, have a sense of urgency and apply that drive to the quality of your work.
  • Bachelor's Degree in Marketing or equivalent practical experience.

Preferred Qualifications

  • You are not afraid to explore novel ways of applying Martech and potential integration opportunities to yield bigger results.
  • You’re comfortable developing campaign assets for individual target segments based on product propositions .
  • You understand how to test and scale at the campaign level, but can also map results to individual accounts.
  • Experience at fast-growing start-ups, large enterprise businesses and/or professional service organizations.
  • Strong analytical skills to measure and optimize marketing resource investment and campaign effectiveness.
  • Must possess excellent written, verbal and visual communication skills.
  • Self-starter combined with strong teamwork and partnering skills.

 

If you are interested, please email: resumes@uptimeinstitute.com

 

Editor - part-time - US based

Experienced editor – Mission-critical digital infrastructure

(Part time, either contract or on-staff)

Uptime Institute is a global authority on data centers and digital infrastructure. We advise and train clients around the world on data center design, resiliency, operations, sustainability, and economics. We also publish regular, independent, and authoritative reports on all aspects of digital infrastructure for our members and readers around the world.

We are seeking an experienced copy editor to join our diverse and global team of analysts and editors. The mission is to help us produce reports that are engaging, fluent, concise and grammatically sound. The ideal candidate will have:

  • A proven ability to transform sometimes dense technical drafts into crisp, compelling and lively reports that appeal to both technical and non-technical executives.
  • Analytical rigor and attention to detail.
  • At least 5 years’ related experience.
  • Familiarity working with technology-focused copy, both short- and long-form.
  • A proven ability:
    • To write engaging headings, captions and summaries.
    • To restructure and sometimes re-write copy, working collaboratively with contributors.
    • To manage external resources/writers.
  • The confidence to edit and sometimes direct experienced contributors.
  • An ability to pivot their focus across multiple projects.
  • Basic knowledge of Excel and PowerPoint, and a willingness to coordinate with graphic artists as needed.

This position is part time and contractors will be considered. Uptime Institute is expanding, and this position may lead to a full-time role in time. The successful candidate will work remotely but may occasionally be required to attend one of Uptime Institute’s offices in New York, Seattle or London.

If you are interested, please contact Carolyn McKenna, cmckenna@the451group.com, via email, outlining your particular interest in this role.

 

Marketing and Communications Coordinator - West Coast location preferred

Marketing and Communications Coordinator

Today's global information economy depends on data centers like never before. For more than 25 years, Uptime Institute has served as a global advisory body to all stakeholders in the industry responsible for the performance and availability of IT systems. We’ve helped the world's leading data center organizations design, build, maintain, and optimize their facilities, networks, and operations, while balancing costs, resources, performance, and efficiency in an ever-changing technology landscape. Uptime Institute is growing to meet the demand of the industry and seeks an experienced individual to assist in its vigorous global expansion.

Uptime Institute has office locations in the U.S., Mexico, Costa Rica, Brazil, U.K., Spain, U.A.E., Russia, Taiwan, Singapore, Dubai, and Malaysia.

Marketing and Communications Coordinator Job Responsibilities:

  • Prepare marketing status reports by collecting, analyzing, and summarizing analytics on marketing and campaigns from including Marketo/Salesforce, SEO, Oktopost, Cision and Bright Talk. Works with team to produce regular updates and maintain KPIs.
  • Responsible for media coverage collection and reporting using Cision
  • Assists with the trade show and event program, maintaining website and assisting with presentation planning and procurement.
  • Contributes to two newsletters, putting together copy and graphics.
  • Works with Uptime Institute Intelligence to regularly edit and post blog content
  • Maintains global media list
  • Updates and maintains the global marketing calendar
  • Edits and proof checks collaterals and other marketing content and keeps track of versions in Marketing folders for sales team to ensure they have all the most recent collaterals and other materials.
  • Assists with translation requirements for marketing content, working with vendors
  • Supports the Uptime Institute webinar program, learning the Bright Talk platform, gathering data and content as needed, assisting speakers, including production/editing of presentations
  • Updates job knowledge by participating in educational opportunities and reading trade publications.
  • Accomplishes organization goals by accepting ownership for accomplishing new and different requests.
  • Explores opportunities to continuously add value to job accomplishments.

Marketing and Communications Coordinator Qualifications / Skills:

  • Strong communications skills
  • Good interpersonal skills
  • Solid computer skills
  • Excellent writing skills
  • Project management
  • Initiative
  • Ability to think analytically

Education and Experience Requirements:

  • Bachelor’s or master’s degree in marketing, communications, or related field
  • Knowledge and some working experience in digital marketing, Marketo or related products a plus
  • Work with email templates, social media and/or display advertising campaigns preferred, experience with SEO/SEM efforts a plus.
  • Project management and/or traffic management experience – with examples of size and scope of projects previously worked on.
  • Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform, and motivate.
  • Working knowledge of HTML beneficial

Your insightful contribution will help develop, expand, and maintain our marketing channels with a friendly and supportive team atmosphere. Remote work possible if desired, Pacific time zone preferred.

If you are interested, please email your resume to: careers@uptimeinstitute.com

 

Research Associate: Digital Infrastructure

Research Associate: Digital Infrastructure

Uptime Institute’s Intelligence unit is the independent research arm of Uptime Institute. We publish regular, authoritative and insightful reports on all aspects of digital infrastructure for our members and thousands of followers around the world. Our research areas range from energy and environmental sustainability to data center design and operations, from IT outages to innovation, and from economic cost modeling to staffing and diversity requirements. 

We are seeking self-motivated individuals with strong research, writing and interpersonal skills to join our team on a one-year training/associate contract, working remotely.

This is an excellent opportunity to learn about the fast growing, critical industry from the inside, and to contribute to influential reports and data projects that are used the world over.

The Research Associate will:

  • Help compile and organize data from surveys and field sources.
  • Research complex topics and assemble material for publication/analysis.
  • Work with our analysts, technical experts and engineers in support of research engagements.
  • Learn to edit/write short research reports for publication, and to contribute to longer reports.
  • Help to produce presentations and other externally facing material.

All of these activities will be done under the supervision of a senior analyst or more senior member of the research team.

Candidates should:

  • Possess intellectual rigor and curiosity
  • Have excellent written and spoken English communication skills
  • Have solid numeracy skills
  • Enjoy working as part of a collaborative, diverse team

Also desirable:  Skills in Excel or PowerPoint; proficiency in a second language.

If you are interested, please email: resumes@uptimeinstitute.com

 

Senior Digital Campaign Manager

Senior Digital Campaign Manager

Uptime Institute – The Global Data Center Authority®, is an unbiased advisory organization focused on improving the performance, efficiency, and reliability of business-critical digital infrastructure through innovation, collaboration, and independent certifications. Uptime Institute serves all stakeholders responsible for IT service availability through industry-leading standards, education, peer-to-peer networking, consulting, and award programs delivered to enterprise organizations and third-party operators, manufacturers, and service providers.

Uptime Institute is recognized globally for the creation and administration of the Tier Standards & Certifications for Data Center Design, Construction, and Operations, along with its Management & Operations (M&O) Stamp of Approval, FORCSS® methodology, and Efficient IT Stamp of Approval. Uptime Institute has office locations in the U.S., Mexico, Costa Rica, Brazil, India, U.K., Spain, U.A.E., Russia, Taiwan, Singapore, Dubai, and Malaysia.

Uptime Institute Professional Services is growing to meet the demand of the industry and seeks an experienced individual to assist in its vigorous global expansion.

Position Description

The successful applicant will own and manage the creation and execution of all integrated marketing campaigns across all digital channels for the company. As our Senior Digital Campaign Manager, you’ll design and manage campaigns that will identify prospects that are most closely matched with the core services, based value propositions. You’ll set the campaign strategy, outlining the goals, manage the budget and architecting the content and messaging required at all steps of the prospect’s journey.

The Role Description:

  • An expert in the use of Martech (including Salesforce, Marketo, Octopost, SEO/analytics, etc.) to execute campaigns globally.
  • Manage and optimize use of internal resources, third party services providers and platforms
  • Collaborate and prioritize campaign efforts to align with regional sales lead, Operations, and company strategy.
  • Establish campaign KPIs, and report on campaign effectiveness with an eye on continuous improvement .
  • Build data strategy that allows precise segmentation and targeting.

Summary of Key Responsibilities and Expectations

Key Responsibilities:

  • Creation and management of lead-generation campaigns for each of our product lines, based on actionable and specific value-based offers.
  • Contribute to overall marketing plan including key activities and budgets to support the retention of existing customers and the acquisition of new customers.
  • Collaborate with product management and marketing communications to develop product positioning and messaging that resonates with our target buyer personas.
  • Set and track campaigns objectives and measure return on investment of marketing program
  • Building a more expansive program of client and prospect engagement across various digital channels.
  • Understand how to look at observed behavior and guide prospects into deeper engagement tracks.
  • Understand and document our buyer’s process, including which channels they get information, from, what influences their decision they make. Then drive changes to our sales and marketing tools and processes based on what you learn.
  • Understand and support our sales channels, using their revenue goals as the basis for campaign creation.
  • Work with international regional commercial leads to understand campaign effectiveness and make regional adjustments.
  • Manage our automated engagement engine to assure it is part of our identification/nurturing strategy (currently DRIFT is in place).

Minimum Qualifications

  • 5-10 years of Digital product marketing experience. (Understanding of the infrastructure market desirable).
  • Ability to use Microsoft Office to create and present our content in various formats and customer assets.
  • Comfortable using, managing and developing the use of SalesForce, Marketo, Octopost
  • Good working knowledge of web optimization strategies across SEO and SEM.
  • Experience with other tools such as DRIFT and HubSpot a plus.
  • Power corporate user of automated engagement tools, ideally DRIFT or equivalent.
  • ROI-tracking skills, able to establish what is –or isn’t—working and make incremental improvements.
  • Excellent collaboration skills to interact with staff, colleagues, cross-functional teams and third parties.
  • Bachelor’s degree in business or marketing preferred.

Preferred Qualifications

  • Experience in testing and scaling activities at the campaign level, while also mapping results to individual accounts.
  • Data center, digital infrastructure expertise and/or standards and certifications experience.
  • Experience at targeting, large enterprise businesses and/or professional service organizations.
  • Strong analytical skills to measure and optimize marketing resource investment and campaign effectiveness.
  • Must possess excellent written, verbal and visual communication skills.
  • Self-starter combined with strong teamwork and partnering skills.

 

If you are interested, please email: resumes@uptimeinstitute.com

 

Technical Consultant - Australia or New Zealand based

Technical Consultant - Australia or New Zealand based

The Uptime Institute is a pioneer in creating industry-leading concepts and facilitating knowledge communities for improving uptime effectiveness in data center Facilities and Information Technology organizations. Uptime Institute Professional Services, the engineering and management consulting arm of the Institute, works in close collaboration with the Uptime Institute to address technical and management aspects of contemporary data center issues. Uptime Institute Professional Services works with clients to develop and execute solutions that are responsive to their unique business needs. As the creators of the two internationally accepted Data Center Site Infrastructure Tier Standards (Topology and Operational Sustainability), Uptime Institute Professional Services is uniquely qualified to deliver Certifications and data center assessments across all industries and worldwide.

The Technical Consultant is responsible for working with data center owners, operators, engineers, and client senior management in order to provide unparalleled mission critical environment consulting related to facility infrastructure. Duties include conducting reviews of data center designs, documentation, or built environments to determine compliance with owner’s stated Tier functionality objectives and long-term operations goals in accordance with Tier Standard: Topology. Conduct on-site reviews of data center facility management processes and procedures against the Tier Standard: Operational Sustainability requirements. Develop narrative- based reports, memos, or other deliverables that, in a clear, concise, and accurate fashion, document both shortcomings and solutions to achieving owner’s expected outcomes. Meet with data center teams, as required, to discuss findings and recommendations regarding all critical subsystems and their operation. Develop Tier Standard-based requirements documents for new data center facilities or major upgrades. Evaluate the following data center subsystems:

  • Utility
  • Engine-Generator Plant
  • Power Backbone
  • UPS Systems
  • Battery Systems
  • Critical Power Distribution
  • Cooling Plant
  • Computer Room Cooling
  • Fire Suppression
  • Physical Security
  • Lightning Protection
  • Grounding
  • Fuel Storage and Distribution
  • Fire Detection

Evaluate the following data center management processes

  • Staffing
  • Maintenance
  • Training
  • Life Cycle Planning
  • Financial Management
  • Space, Power and Cooling

In order to be successful in this position, Uptime Institute Professional Services is looking for candidates with the following credentials and experience:

Required

  • 5 – 10 years of experience managing and operating a data center’s facility infrastructure with specific experience in the processes delineated above
  • A desire for domestic and international travel
  • A motivation to learn detailed aspects of data center operations in order to advance in the company
  • Good written and verbal communication skills
  • Bachelor’s degree

Desired

  • Engineering degree (mechanical, electrical, civil, industrial, facilities)
  • Facility Management degree

 

If you are interested, please email: resumes@uptimeinstitute.com

 

Technical Consultant - French Speaking - UK based

Technical Consultant - UK Based - French Speaking

The Uptime Institute is a pioneer in creating industry-leading concepts and facilitating knowledge communities for improving uptime effectiveness in data center Facilities and Information Technology organizations. Uptime Institute Professional Services, the engineering and management consulting arm of the Institute, works in close collaboration with the Uptime Institute to address technical and management aspects of contemporary data center issues. Uptime Institute Professional Services works with clients to develop and execute solutions that are responsive to their unique business needs. As the creators of the two internationally accepted Data Center Site Infrastructure Tier Standards (Topology and Operational Sustainability), Uptime Institute Professional Services is uniquely qualified to deliver Certifications and data center assessments across all industries and worldwide.

The Technical Consultant is responsible for working with data center owners, operators, engineers, and client senior management in order to provide unparalleled mission critical environment consulting related to facility infrastructure. Duties include conducting reviews of data center designs, documentation, or built environments to determine compliance with owner’s stated Tier functionality objectives and long-term operations goals in accordance with Tier Standard: Topology. Conduct on-site reviews of data center facility management processes and procedures against the Tier Standard: Operational Sustainability requirements. Develop narrative-based reports, memos, or other deliverables that, in a clear, concise, and accurate fashion, document both shortcomings and solutions to achieving owner’s expected outcomes. Meet with data center teams, as required, to discuss findings and recommendations regarding all critical subsystems and their operation. Develop Tier Standard-based requirements documents for new data center facilities or major upgrades. Evaluate the following data center subsystems:

  • Utility
  • Engine-Generator Plant
  • Power Backbone
  • UPS Systems
  • Battery Systems
  • Critical Power Distribution
  • Cooling Plant
  • Computer Room Cooling
  • Fire Suppression
  • Physical Security
  • Loadbanks
  • Building and Electrical Control systems
  • Lightning Protection
  • Grounding
  • Fuel Storage and Distribution
  • Fire Detection

Evaluate the following data center management processes

  • Staffing
  • Maintenance
  • Training
  • Life Cycle Planning
  • Financial Management
  • Space, Power and Cooling

In order to be successful in this position, Uptime Institute Professional Services is looking for candidates with the following credentials and experience:

Required

  • Based in the United Kingdom/EU Citizenship preferred
  • 5 – 10 years of experience in the design and construction as well as managing and operating a data center’s facility infrastructure with specific experience in the processes delineated above
  • A desire for domestic and international travel
  • A motivation to learn detailed aspects of data center operations in order to advance in the company
  • Good written and verbal communication skills
  • Ability to work remotely
  • Bachelor’s degree
  • Fluent verbal and written French language skills

Desired

  • Engineering degree (mechanical, electrical, civil, industrial, facilities)
  • Facility Management degree

 

If you are interested, please email: resumes@uptimeinstitute.com

 

Technical Editor - NAM based - preferred remote locations - Texas / New Mexico / Oklahoma

Title: Technical Editor

Report to: Senior Director, Technical Communications
Location: Remote: NM/OK/TX/CO

The Technical Editor is accountable for effective communications, document management and controls, design and format, and editorial integrity of client reports and deliverables. This individual is responsible for professional editorial support that complies with corporate editorial standards; effective use of procedures, tools, and templates; and accurate, timely communications regarding document status and formal reviews. The Technical Editor performs as part of a team and works collaboratively to produce large volumes of work with consistent quality.

This individual assists with the development and maintenance of client reports, education curriculum, technical publications, internal training materials, and other documentation. With responsibility across multiple concurrent projects, this position is characterized by shifting priorities, stringent deadlines, and potential last-minute requirements. The Technical Editor works closely with key stakeholders to apply the principles of minimalist writing, task-based writing, and content reuse strategies to deliver compelling and clear documentation. The Technical Editor also works with key leaders in the organization and members of other departments to ensure the quality of all technical communication.

Responsibilities

  • Edit and format all internal and external technical communications to Uptime Institute quality standards for grammar, content flow, clarity, voice, consistency, corporate style, and accuracy.
  • Information design for technical reports, publications, and other content.
  • Closely collaborate with project management, consultants, and subject matter experts and other teams.
  • Maintain related repositories such as recent, relevant, reuse material and boilerplate.
  • Strong commitment to corporate quality standards.

Requirements

  • At least 3 years of technical editing experience, including layout and design.
  • Excellent writing, editing, grammar, and verbal communication skills with the ability to produce concise, compelling documentation.
  • Well versed in modern and effective document design, desktop publishing, and professional report production.
  • Ability to develop non-technical memorandums, executive summaries, guidelines, or notices, and source or create supporting graphics based on the key points captured in technical documents.
  • Ability to organize complex documentation or simple copy edits, depending on the stage of the documentation.
  • Strong attention to detail as well as the ability to understand broader concepts and strategies.
  • Ability to meet tight deadlines and work as a self-starter with minimal supervision in a fast-paced and collaborative work environment.
  • Problem solving skills and the ability to track items to completion, with strong organizational and time management skills, and the ability to prioritize tasks to meet deadlines.
  • Ability to learn new technical subject matter quickly.
  • Flexibility to adapt to changing responsibilities, situations, and requirements.
  • Ability to communicate and collaborate well with all levels of staff, management, stakeholders, and clients and support effective working relationships.
  • Ability to maintain library of documentation and version control of all work in progress.
  • Knowledge of industry-wide best practices in editorial standards and practices, including application of The Chicago Manual of Style.
  • Proficient user of Microsoft O365 (Word, Excel, PowerPoint, OneDrive) and Adobe products (InDesign, Illustrator, Acrobat) required.
  • Ability to learn technologies and tools quickly and efficiently.

Preferences that will differentiate candidates:

  • Two or more years of technical communication experience specifically in the data center engineering or operations industry. The experience must include editing documentation and other materials for technical and non-technical audiences.
  • Bachelor’s degree in Technical Communications or related field preferred.

 

If you are interested, please email: resumes@uptimeinstitute.com

 

Writer/Analyst – Environmental sustainability and critical digital infrastructure

Writer/Analyst – Environmental sustainability and critical digital infrastructure

Uptime Institute Intelligence is the independent research arm of Uptime Institute, a global authority on data centers and digital infrastructure. We publish regular, independent, and authoritative reports on all aspects of digital infrastructure for our members and thousands of readers around the world.

Our research areas cover risk and resiliency, operations, technological innovation, economics, sustainability, and market dynamics.

We are now expanding our research, publishing, and membership program. The mission is to provide ever more insightful information, analysis and advice to businesses and governments around the world that are dependent on making the right decisions in this high growth, fast changing sector.

We seek an energetic and intellectually curious research analyst, with a strong interest in environmental sustainability. The ideal candidate should:

  • Have some knowledge of, or a strong interest in, critical digital infrastructure and technology.
  • Be interested in sustainability, which may include renewable energy, energy storage, the utility industry, regulations and standards, carbon/sustainability reporting, and the circular economy.
  • Have experience engaging with managers and executives on technology/strategy.
  • Have a proven ability to write clearly and accurately about nuanced and complex topics, and to analyze data at a basic/entry level.
  • Be able to articulate clear and insightful opinions, especially regarding sustainability.
  • Be able to develop ideas and projects, and, working with others, see these through to completion.
  • Enjoy working as part of a collaborative, diverse and global team.

The position may be based remotely or (partially) at one of Uptime Institute’s offices in New York, Seattle, or London. Some travel may be required.

If you are interested, please contact Carolyn McKenna, cmckenna@the451group.com, via email, outlining your particular interest in this role.

 

 


UPTIME INSTITUTE EFFICIENT IT SITE AWARD LIMITATIONS

For any service or engagement specific to, or in pursuit of, Uptime Institute awards of “Activated” and/or “Stamp of Approval,” the following terms and limitations apply. Any contract, purchase order, or work authorization based upon this proposal is subject to the limitations set forth below.

All Uptime Institute Efficient IT (UIEIT) Awards will have validity periods of one year for Activated and two years for Stamp of Approval. The UIEIT Activated shall reflect a commitment to the principles of the assessment and require reassessment within 1 year. The UIEIT Stamp of Approval shall reflect the design, operations, and leadership reviewed during the site visit and in-office reviews and is awarded to a specific data center. Should an awardee attempt to apply an UIEIT Award to previous or future program or other data center(s) will result in potential revocation of award, at Uptime Institute's full discretion. Additionally, if the conditions leading to the UIEIT Award are no longer in place or have notably varied from UIEIT criteria, then Uptime Institute reserves the right to withhold award(s) or remove any award(s) from its own website or other public placement.

Due to the limited nature of the services provided, with regard to the reviewed design, operations, and leadership of the site, Uptime Institute Professional Services expressly disclaims all warranties, express or implied, statutory of otherwise, including, without limitation, any implied warranties of fitness for a particular purpose or merchantability. Uptime Institute Professional Services provides recommendations and projected savings but makes no guarantees as to the actual savings nor accepts responsibility for unintended impact of implementing said recommendations. Further, Uptime Institute Professional Services does not represent or warrant that your site will be uninterrupted or without failures, errors, omissions, or losses.

In no event shall Uptime Institute Professional Services be liable for any indirect, special, incidental, punitive, or consequential damages or lost profits, even if it has been advised of such damage, arising out of, or related to, the services provided pursuant to this site award or the performance or breach thereof and Uptime Institute Professional Services’ liability shall not exceed the total amount paid to Uptime Institute Professional Services by the Client for professional services under this engagement.

The Client shall indemnify, hold harmless and defend Uptime Institute Professional Services from and against any claims, liabilities, losses, costs, damages, or expenses (including reasonable attorney’s fees and costs) arising out of the operation or subsequent sale, transfer or other disposition of the Client's site, facility, or assets which is the subject of the professional services, including, but not limited to, claims by customers and suppliers of the Client and acquirers of the Client’s stock or assets.

The engagement and its deliverables, including any aspects of the award, are furnished to the Client and are solely for the benefit of the Client.  

All Uptime Institute awards are trademarked by Uptime Institute. Any attempt to amend shape, coloring, or content may result in revocation by Uptime Institute as its own discretion.


Memorandum of Understanding

 

1 June 2018


Terms of use of Uptime Institute (Institute) Tier Program Intellectual Property known as:

  • Data Center Site Infrastructure Tier Standard: Topology
  • Accredited Tier Designer Technical Paper Series (inclusive)
  • Data Center Site Infrastructure Tier Standard: Operational Sustainability
  • Natural Disaster Risk Location Map

The purpose of this memorandum of understanding (MOU) is to provide terms of use of Uptime Institute's copyrighted Tier Program intellectual property, including the publications listed above. Uptime Institute provides this MOU to enable appropriate access to the Tier Program reference materials.

Over the past 20 years, Uptime Institute has reviewed hundreds of ‘self-certified’ designs and constructed environments for Tier compliance as outlined in the Institute's Tier Standard: Topology. Very few of these designs and facilities meet the desired Tier criteria upon initial assessment. (In some cases, the objective was missed dramatically.) The magnitude and frequency of such false rating claims, which result from self-assessment and misrepresentations, degrade the value to the industry of Uptime Institute's Tiers, especially those designs and constructed environments awarded Uptime Institute Certification.

As a result, Uptime Institute seeks a) to ensure that Tiers and Operational Sustainability remain a useful benchmarking system to the industry and b) to protect the value its customers receive from formal Uptime Institute assessments and Certification by taking appropriate action to protect the intellectual property inherent in its Tier Program materials from misappropriation and infringement.

Uptime Institute is the sole provider of Tiers and Operational Sustainability consultation and Certification. Only the designs and facilities listed on Uptime Institute's Web site are Uptime Institute Tier Certified. All others proclaiming a specific Tier level are considered ‘self-certified' and should be viewed with extreme caution.

As an integral part of the expanding Tier Program, Uptime Institute will continue to communicate terms of use and provide additional tools for all perspectives of the data center community. In 2009, the Tier Program announced Accredited Tier Designer, which is an educational curriculum and professional designation for licensed Professional Engineers (PEs or international equivalent). A partner curriculum and professional designation, Accredited Tier Specialist—for data center owners, operators, architects, project managers, and consultants—will be offered beginning in Q4 2010. Additionally, Uptime Institute has launched a Tier Enforcement Initiative to address directly a) infringement on the Tiers Program's copyrighted materials and b) misrepresentations of a specific site's Tier functionality. The Tier Enforcement Initiative is initiated in direct response to requests for Uptime Institute action by Network members and Tier Certification clients.

Uptime Institute's publications are protected by international copyright law. Uptime Institute requires written requests whenever Uptime Institute’s literature or portions of Uptime Institute’s literature are copied for other than personal use. Uptime Institute copyright extends to all media—paper, electronic, and video content—and includes use in other publications, internal company distribution, company websites, and handouts for seminars and courses. In addition, Uptime Institute requires formal written permission for the re-publication of its Tier Program materials. Please request formal permission per https://www.uptimeinstitute.com/publication-usage. (Uptime Institute prefers use of a url link or attached document to avoid confusion and ensure access to the correct materials.)

By clicking the 'I agree' option, I agree to the “use and distribution” requirements set forth in this document and will be able to download Uptime Institute's Tier Program materials in their entirety. Furthermore, I acknowledge receipt of this MOU dated June 1 2018, and I understand that the aforementioned documentation is copyrighted by the Uptime Institute. I agree that only Uptime Institute is permitted to use this content and criteria to perform Tier Standard Certification (Topology and Operational Sustainability) assessments and reviews, and that only the sites listed on Uptime Institute's Web site (shown below) can claim in any fashion or using any means, digital or otherwise, to be Tier Standard Certified. I understand that this acceptance does not entitle me to alter or quote from any documentation without explicit written approval from Uptime Institute. I also agree to include the next paragraph in its entirety without any changes or substitutions of any kind in all works that reference use of the Tier Standard: Topology or the Tier Standard: Operational Sustainability. This includes any facility or computing site which references the use of the “Tier Standard” on public websites and in promotional and/or training materials.

“This data center has been designed in accordance with the Uptime Institute Professional Services, Tier Standard: Topology specification, dated January 2018 which can be found at https://uptimeinstitute.com/tier-certification. The appearance of the “Tier” logo or any written or verbal reference to the use of “Tier Standard”, “Tier”, “Tier I”, “Tier II”, “Tier III, and “Tier IV” does not indicate any form of certification by Uptime Institute”.


For any service or engagement specific to, or in pursuit of, Uptime Institute Certifications, Stamps, Awards, Seals and all other service designations, the following terms and limitations apply. Any contract, purchase order, or work authorization based upon this designation is subject to the limitations set forth below.

Uptime Institute TIER-Ready will have validity period of 1 year per contracted renewal terms. Uptime Institute TIER-Ready shall reflect the pre-fabricated (prefab) or pre-designed data center solution reviewed and is awarded to a specific solution. Should an awardee attempt to apply an Uptime Institute TIER-Ready to previous or future prefab/pre-designed data center, data center(s), computer room(s), or equipment, will result in potential revocation of award, at Uptime Institute's discretion.

Due to the limited nature of the services provided, with regard to the reviewed prefab/pre-designed data center solution, Uptime Institute Professional Services expressly disclaims all warranties, express or implied, statutory of otherwise, including, without limitation, any implied warranties of fitness for a particular purpose or merchantability. Further, Uptime Institute Professional Services does not represent or warrant that your design or site will be uninterrupted or without failures, errors, omissions or losses.

In no event shall Uptime Institute Professional Services be liable for any indirect, special, incidental, punitive, or consequential damages or lost profits, even if it has been advised of such damage, arising out of, or related to, the services provided pursuant to this award or the performance or breach thereof and Uptime Institute Professional Services’ liability shall not exceed the total amount paid to Uptime Institute Professional Services by the Client for professional services under this engagement.

The Client shall indemnify, hold harmless and defend Uptime Institute Professional Services from and against any claims, liabilities, losses, costs, damages, or expenses (including reasonable attorney’s fees and costs) arising out of the operation or subsequent sale, transfer or other disposition of the Client's site, facility, or assets which is the subject of the professional services, including, but not limited to, claims by customers and suppliers of the Client and acquirers of the Client’s stock or assets.

The engagement and its deliverables, including any aspects of the award, are furnished to the Client and are solely for the benefit of the Client. 

All Uptime Institute awards are trademarked by Uptime Institute. Any attempt to amend shape, coloring, or content may result in revocation by Uptime Institute as its own discretion.

Uptime Institute reserves the right to revoke the TIER-Ready designation and all rights and privileges therein, if Client directly or indirectly promotes this as an alternative to Tier Certification or fails to comply with any program requirements, including but not limited to, sharing of end client contact information to solicit for Tier Certification.

Terms of Use

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PLEASE READ THESE NON-NEGOTIABLE TERMS OF USE CAREFULLY BEFORE USING THE WEBSITE. BY CONTINUING TO USE THE WEBSITE, YOU (THE "USER") AGREE TO BE BOUND BY THESE TERMS OF USE.
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In no event will Uptime Institute be liable for: (a) damages of any kind, including without limitation, direct, incidental or consequential damages (including, but not limited to, damages for lost profits; business interruption and loss of programs or information) arising out of the use of or inability to use this Website, or any information provided on this Web site, or (b) any claim attributable to errors, omissions or other inaccuracies in the information provided on this Web site.

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Any provision in any written communication received by Uptime Institute in connection with this Web site, which is inconsistent with, or adds to, these terms of use is void. If any term hereunder is determined by a court of competent jurisdiction to be invalid, all remaining terms will remain in full force and effect

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