Uptime Institute Membership

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Uptime Institute is the Global Digital Infrastructure Authority. Its Tier Standard is the IT industry’s most trusted and adopted global standard for the proper design, construction, and operation of data centers – the backbone of the digital economy. For over 25 years, the company has served as the standard for data center reliability, sustainability, and efficiency, providing customers assurance that their digital infrastructure can perform at a level that is consistent with their business needs across a wide array of operating conditions. With its data center Tier Standard & Certifications, Management & Operations reviews, broad range of related risk and performance assessments, and accredited educational curriculum completed by over 10,000 data center professionals, Uptime Institute has helped thousands of companies, in over 100 countries to optimize critical IT assets while managing costs, resources, and efficiency.

Uptime Institute is headquartered in New York, NY, with offices in Seattle, London, Sao Paulo, Dubai, Singapore, and Taipei. For more information, please visit www.uptimeinstitute.com.

If you would like to be considered for future positions in one of the areas outlined above, email a cover letter and resume to resumes@uptimeinstitute.com.

Uptime Institute is an equal opportunity employer that provides competitive pay and benefits to its employees.

 

Current Openings

Director, Business Development – location Chile

Title: Director, Business Development

Report to: Mozart Mello, Managing Director Latam
Location: Santiago, Chile

Uptime Institute, una división independiente de The 451 Group, es una organización de asesoramiento imparcial centrado en mejorar el rendimiento, la eficiencia y la fiabilidad de la infraestructura crítica de negocio a través de la innovación, la colaboración y certificaciones independientes. Uptime Institute sirve a todos los actores responsables de la disponibilidad de servicios de TI a través de estándares de la industria que conducen, la educación, la creación de redes peer-to-peer, consultoría y programas de premios entregados a las organizaciones empresariales y los operadores, fabricantes y proveedores. El tiempo de actividad del Instituto es reconocido a nivel mundial para la creación y administración de las Normas Tier y certificaciones para centro de datos de diseño, construcción y operaciones, junto con su sello de aprobación Gestión y Operaciones (M & O), metodología FORCSS®, y el sello aprobación de TI eficiente. Uptime Institute Data Center Global Authority® tiene oficinas en los EE.UU., México, Costa Rica, Brasil, Reino Unido, España, U.A.E., Rusia, Taiwán, Singapur, Dubai y Malasia.

Uptime Institute ahora está buscando un profesional en desarrollo de negocios con experiencia desarrollando el negocio de consultoría en la industria de centros de datos. Esta posición ayudará a expandir las actividades de ventas en Sudamérica a través de la cartera de servicios actuales y en desarrollo.

Con base Sudamérica, esta posición será responsable de promover conceptos y servicios, así como concretar contratos de servicio (por políticas de la empresa) para Uptime Institute. El enfoque de este profesional de desarrollo de negocios incluirá organizaciones de la industria de centros de datos y profesionales, tanto para las cuentas existentes y nuevas de la región.

El director de desarrollo de negocios generará nuevas oportunidades directas e indirectas / ventas de terceros para los Tiers de Uptime Institute, sostenibilidad operativa, la debida diligencia y los servicios profesionales de M & O (Gestión y Operaciones) en Sudamérica.

Los servicios profesionales que incluyen la certificación y consultoría tanto en la infraestructura (Evaluaciones, exámenes preliminares y Certificaciones Tier), operaciones (Certificación Tier de Operación Sostenible y sello gestión de la sostenibilidad y Operaciones) y el apoyo estratégico en el desarrollo e implementación de una sólida Programas de Gestión de Instalaciones (Gestión de Instalaciones y Operaciones [FMO]).

Responsabilidades:

  • Trabajar en estrecha colaboración con el equipo de ventas de Latinoamérica, así como el equipo ejecutivo global, para identificar oportunidades estratégicas, a largo plazo, y toda la cartera de servicios.
  • Desarrollar y gestionar las oportunidades nuevas así como oportunidades en curso así como en entrenamiento de la industria en las ofertas de servicios.
  • Manejo de oportunidades potenciales, apoyando el alcance y negociación de precios, culminando en una propuesta y el inicio de la fase de contrato.
  • Mantener la información de ventas puntual y precisa así como el seguimiento a través del CRM (Salesforce) de Uptime Institute.
  • Facilitar el seguimiento y proporcionar informes de actividades a la alta dirección.
  • Viajes en apoyo de eventos de Uptime Institute para el desarrollo comercial, tanto nacionales como en el extranjero son necesarios para este puesto.

Requisitos y Calificaciones:

  • 3-5 años de experiencia en el desarrollo de negocios y perfil de desarrollo de mercado con éxito demostrable en la identificación de nuevos clientes potenciales, desarrollo de oportunidades de negocio, y el cierre de contratos de consultoría.
  • Fuerte conocimiento de la Administración de la Infraestructura del Centro de Datos.
  • Capacidad para reconocer, explorar, desarrollar el alcance de servicios consistentes con el enfoque y la misión de Uptime Institute así su oferta de servicios de consultoría.
  • Historial comprobable de ventas superior a los objetivos, con énfasis en asegurar y ampliar las relaciones rentables con los clientes.
  • Se dará preferencia a los candidatos con un conocimiento amplio de la planificación de centros de datos, diseño, construcción y operaciones, y un historial de venta de servicios de consultoría en Centros de Datos.
  • Habilidades verbales y escritas fuertes con experiencia probada en materia técnica.
  • Establecimiento fuerte de relaciones, negociación y habilidades interpersonales.
    Un enfoque centrado en el cliente.
  • Es necesario una fluidez en inglés y el portugués será un diferencial.

 

Director, Business Development – location Germany

Title: Director, Business Development

Report to: Managing Director - Europe
Location: Germany

Uptime Institute is the Global Digital Infrastructure Authority. Its Tier Standard is the IT industry’s most trusted and adopted global standard for the proper design, construction, and operation of data centers – the backbone of the digital economy. For over 25 years, the company has served as the standard for data center reliability, sustainability, and efficiency, providing customers assurance that their digital infrastructure can perform at a level that is consistent with their business needs across a wide array of operating conditions. With its data center Tier Standard & Certifications, Management & Operations reviews, broad range of related risk and performance assessments, and accredited educational curriculum completed by over 10,000 data center professionals, Uptime Institute has helped thousands of companies, in over 100 countries to optimize critical IT assets while managing costs, resources, and efficiency.

Uptime Institute is headquartered in New York, NY, with offices in Seattle, London, Sao Paulo, Dubai, Singapore, and Taipei. For more information, please visit www.uptimeinstitute.com.

Uptime Institute is now seeking a business development professional with experience developing consulting business in the data center industry. This position will help expand the company’s global sales activities across the current and developing service portfolio.

This position will be responsible to promote concepts and services, and close contracts (per company policies) for Uptime Institute services. The focus of this business development professional will include data center industry organizations and professionals for both existing and new accounts in the region.

The Director of Business Development will generate new direct and indirect/third-party sales opportunities for Uptime Institute’s Tiers, Operational Sustainability, Due Diligence and M&O (Management & Operations) professional services in their region.

The professional services include certification and consulting on both infrastructure (Due Diligence Assessments, Preliminary Reviews and Tier Certification) and operations (Tier Certification of Operational Sustainability Management & Operations Stamp of Approval) and strategic support in the development and implementation of a robust Facilities Management Programs (Facilities Management & Operations ([FMO] Advisory).

Responsibilities:

  • Work closely with regional sales team, as well as with the global executive team, to identify all strategic, long-term, or portfolio-wide opportunities.
  • Develop and manage incoming leads and ongoing industry outreach, including education of the industry regarding these offerings and the IP upon which they are based.
  • Manage maturing leads, supporting scope and price negotiation culminating in a proposal, and initiating the contract phase.
  • Maintain timely and accurate sales information and tracking through Uptime Institute's CRM (SalesForce).
  • Facilitate follow-up and provide roll-up reporting to senior management.
  • Travel in support of Uptime Institute events and on-site business development efforts both domestic and select overseas destinations are requisite for this position.

Requirements and Qualifications:

  • 5 -7 years’ experience in Business development and market development background with demonstrable success in identifying new prospective customers, building a pipeline, and closing consulting agreements.
  • Experience and knowledge of the global Data Center market.
  • Capability to recognize, explore, and scope consulting services consistent with the focus and mission of Uptime Institute and its service offerings.
  • Proven sales track record exceeding goals with emphasis on securing and expanding profitable customer relationships.
  • Preference given for candidates with an Intimate knowledge of data center planning, design, construction, and operations—and a track record of selling services in this data center consulting discipline.
  • Strong verbal and written skills with proven experience in technical subject matter.
  • Strong networking, negotiating, and interpersonal skills.
  • A customer-centric approach.

 

Director, Business Development – location North America

Title: Director, Business Development

Report to: Vice President, North America
Location: NAM

Uptime Institute is an unbiased advisory organization focused on improving the performance, efficiency, and reliability of business-critical infrastructure through innovation, collaboration, and independent certifications. Uptime Institute serves all stakeholders responsible for IT service availability through industry leading standards, education, peer-to-peer networking, consulting, and award programs delivered to enterprise organizations and third-party operators, manufacturers, and providers. Uptime Institute is recognized globally for the creation and administration of the Tier Standards & Certifications for Data Center Design, Construction, and Operations, along with its Management & Operations (M&O) Stamp of Approval, FORCSS® methodology, and Efficient IT Stamp of Approval. Uptime Institute—The Global Data Center Authority®—has office locations in the U.S., Mexico, Costa Rica, Brazil, U.K., Spain, U.A.E., Russia, Taiwan, Singapore, Dubai, and Malaysia.

Uptime Institute is now seeking a business development professional with experience developing consulting business in the data center industry. This position will help expand the company’s global sales activities across the current and developing service portfolio.

This position will be responsible to promote concepts and services, and close contracts (per company policies) for Uptime Institute services. The focus of this business development professional will include data center industry organizations and professionals for both existing and new accounts in the region.

The Director of Business Development will generate new direct and indirect/third-party sales opportunities for Uptime Institute’s Tiers, Operational Sustainability, Due Diligence and M&O (Management & Operations) professional services in their region.

The professional services include certification and consulting on both infrastructure (Due Diligence Assessments, Preliminary Reviews and Tier Certification) and operations (Tier Certification of Operational Sustainability Management & Operations Stamp of Approval) and strategic support in the development and implementation of a robust Facilities Management Programs (Facilities Management & Operations ([FMO] Advisory).

Responsibilities:

  • Work closely with regional sales team, as well as with the global executive team, to identify all strategic, long-term, or portfolio-wide opportunities.
  • Develop and manage incoming leads and ongoing industry outreach, including education of the industry regarding these offerings and the IP upon which they are based.
  • Manage maturing leads, supporting scope and price negotiation culminating in a proposal, and initiating the contract phase.
  • Maintain timely and accurate sales information and tracking through Uptime Institute's CRM (SalesForce).
  • Facilitate follow-up and provide roll-up reporting to senior management
  • Domestic travel in support of Uptime Institute events and on-site business development are requisite for this position.

Requirements and Qualifications:

  • 5 -7 years’ experience in Business development and market development background with demonstrable success in identifying new prospective customers, building a pipeline, and closing consulting agreements.
  • Experience and knowledge of the global Data Center market.
  • Capability to recognize, explore, and scope consulting services consistent with the focus and mission of Uptime Institute and its service offerings.
  • Proven sales track record exceeding goals with emphasis on securing and expanding profitable customer relationships.
  • Preference given for candidates with an Intimate knowledge of data center planning, design, construction, and operations—and a track record of selling services in this data center consulting discipline.
  • Strong verbal and written skills with proven experience in technical subject matter.
  • Strong networking, negotiating, and interpersonal skills.
  • A customer-centric approach.

 

Director, Business Development – location Turkey

Title: Director, Business Development

Report to: Managing Director Europe
Location: Turkey

Uptime Institute is an unbiased advisory organization focused on improving the performance, efficiency, and reliability of business-critical infrastructure through innovation, collaboration, and independent certifications. Uptime Institute serves all stakeholders responsible for IT service availability through industry leading standards, education, peer-to-peer networking, consulting, and award programs delivered to enterprise organizations and third-party operators, manufacturers, and providers. Uptime Institute is recognized globally for the creation and administration of the Tier Standards & Certifications for Data Center Design, Construction, and Operations, along with its Management & Operations (M&O) Stamp of Approval, FORCSS® methodology, and Efficient IT Stamp of Approval. Uptime Institute—The Global Data Center Authority®—has office locations in the U.S., Mexico, Costa Rica, Brazil, U.K., Spain, U.A.E., Russia, Taiwan, Singapore, Dubai, and Malaysia.

Uptime Institute is now seeking a business development professional with experience developing consulting business in the data center industry across Turkey, Azerbaijan, Turkmenistan, Uzbekistan, Tajikistan and Kyrgyzstan. This position will help expand the company’s global sales activities across the current and developing service portfolio.

This position will be responsible to promote concepts and services, and close contracts (per company policies) for Uptime Institute services. The focus of this business development professional will include data center industry organizations and professionals for both existing and new accounts in the region.

The Director of Business Development will generate new direct and indirect/third-party sales opportunities for Uptime Institute’s Tiers, Operational Sustainability, Due Diligence and M&O (Management & Operations) professional services in their region.

The professional services include certification and consulting on both infrastructure (Due Diligence Assessments, Preliminary Reviews and Tier Certification) and operations (Tier Certification of Operational Sustainability Management & Operations Stamp of Approval) and strategic support in the development and implementation of a robust Facilities Management Programs (Facilities Management & Operations ([FMO] Advisory).

Responsibilities:

  • Maintain timely and accurate sales information and tracking through Uptime Institute's CRM (SalesForce).
  • Facilitate follow-up and provide roll-up reporting to senior management.
  • Travel in support of Uptime Institute events and on-site business development efforts both domestic and select overseas destinations are requisite for this position.
  • Work closely with regional sales team, as well as with the global executive team, to identify all strategic, long-term, or portfolio-wide opportunities.
  • Develop and manage incoming leads and ongoing industry outreach, including education of the industry regarding these offerings and the IP upon which they are based.
  • Spearhead sales activities, identifying new business suspects, prospects and opportunities and nurturing them into the pipeline
  • Manage maturing leads, supporting scope and price negotiation culminating in a proposal, and initiating the contract phase.

Requirements and Qualifications:

  • 5 -7 years’ experience in Business development and market development background with demonstrable success in identifying new prospective customers, building a pipeline, and closing consulting agreements.
  • Experience and knowledge of the global Data Center market.
  • Capability to recognize, explore, and scope consulting services consistent with the focus and mission of Uptime Institute and its service offerings.
  • Proven sales track record exceeding goals with emphasis on securing and expanding profitable customer relationships.
  • Preference given for candidates with an Intimate knowledge of data center planning, design, construction, and operations—and a track record of selling services in this data center consulting discipline.
  • Strong verbal and written skills with proven experience in technical subject matter.
  • Strong networking, negotiating, and interpersonal skills.
  • A customer-centric approach.
  • Language Skills: English and Turkish

 

Junior Project Manager – UK based, remote

Title: Junior Project Manager

Report to: Senior Director, Project Management
Location: UK based, remote

Uptime Institute is an unbiased advisory organization focused on improving the performance, efficiency, and reliability of business critical infrastructure through innovation, collaboration, and independent certifications. Uptime Institute serves all stakeholders responsible for IT service availability through industry leading standards, education, peer-to-peer networking, consulting, and award programs delivered to enterprise organizations and third-party operators, manufacturers, and providers. Uptime Institute is recognized globally for the creation and administration of the Tier Standards & Certifications for Data Center Design, Construction, and Operations, along with its Management & Operations (M&O) Stamp of Approval, FORCSS® methodology, and Efficient IT Stamp of Approval.

Uptime Institute – the Global Digital Infrastructure Authority, is headquartered in New York, NY, with offices in Seattle, London, Sao Paulo, Dubai, Singapore, and Taipei. For more information, please visit www.uptimeinstitute.com.

Position Description

The Junior Project Manager works with the Uptime Institute colleagues and clients to deliver global, customer-focused, contracted engagements, managing all aspects of projects throughout the project life cycle in accordance with the standard policies and best practices. The Junior Project Manager supports the Regional Project Manager as needed to ensure PMO goals and priorities are met.

In addition to client engagement projects, the Junior Project Manager is responsible for fulfilling roles and responsibilities defined by PMO and achieving organizational goals. This position will report to the Senior Director of Project Management Office.

Summary of Key Responsibilities and Expectations

Essential job functions include but are not limited to the following:

  • Manage assigned projects end to end, working closely together with internal teams, client, and all stakeholders following the standard guideline and best practices; ensure successful kickoff, understand, and manage project scope, client needs, and risks throughout the project lifecycle, develop and manage project timeline, and see through the successful delivery and completion of projects.
  • Serve as primary client contact and success manager throughout the engagement.
  • Ensure optimal resource planning and allocation within project requirements and established company policies. Support resource development as needed.
  • Monitor project schedules, progresses, and costs to ensure projects are completed on time and within contracted scope and budget (estimated effort and expense) by the most effective means available. Maintain, adjust, and update project plans as needed.
  • Identify, communicate, and manage all issues and risks affecting the project in a timely manner and work towards solutions.
  • Maintain accurate project records in the appropriate systems to facilitate continuous reporting and planning.
  • Lead project teams and sub-teams in project execution, ensuring compliance with established company project management methodologies and standards. Ensure that all project documentation is completed accurately and on time.
  • Manage project invoicing milestones for forecasting and payment tracking, and support collections efforts by communicating to client current payment status and impact to project schedule and following the standard policy.
  • Compile and deliver reports on project and department level status, forecasts, metrics, KPIs, etc. as requested and approved by management, including but not limited to consultant utilization, productivity, revenue forecast, and ad hoc report requests.
  • Demonstrate a professional and solution-focused mindset.
  • Stay on top of standard guidelines and policies and help evangelize best practices.
  • Fulfill roles and responsibilities as necessary, approved, and assigned.

Basic Qualifications

  • 2+ years of project management/coordination experience
  • Bachelor's degree or an equivalent combination of education and relevant experience

Required Knowledge, Skills, and Abilities

  • Ability to apply multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities.
  • Ability to manage multiple concurrent projects on time and budget.
  • Ability to engage in conflicts or challenging conversations in a constructive way and resolve them with positive, actionable outcomes.
  • Ability to effectively work with remote global teams.
  • Ability to lead by example and build teams with a confident and positive attitude, patience, honesty and integrity, and a strong sense of commitment.
  • Seeks and provides honest, constructive feedback.
  • Ability to build and lead high-performing project teams and facilitate project team engagements.
  • Strong written and verbal communication skills
  • Strong organization skills
  • Proficiency in project management tools (preferably Smartsheet), and the MS Office Product Suite, particularly Excel, PowerPoint, and Word.

 

Program Director, SCIRA – UK based, remote

Title: Program Director SCIRA-FSI

Report to: Managing Director, EU
Location: UK based, remote

Uptime Institute has unparalleled expertise in helping organization plan, building and operate world class digital infrastructure.

Uptime Institute has unparalleled expertise in helping organizations plan, build, and operate and optimize world-class digital infrastructure. With over 250 financial sector projects completed to date, globally Uptime Institute has paved new ground in the exploration and implementation of programs that help financial organisations to advance the detection and mitigation of ICT operational risk.

We are now looking for a financial sector Intuitions (FSI) expert with regulatory experience to lead the continued development of Uptime Institute’s Standardized Comprehensive Infrastructure Risk Assessment for Financial Sector Institutions (SCIRA-FSI) program.

This is a start-up role that will be responsible for the continued development of the SCIRA-FSI program in support of the financial services ORM (Operation Risk Management) community globally, in defining better maturity models for independent assessment/testing.

The role will work closely will work with FSIs operational resilience teams to help them optimize their first, second and third line of defence, defining and delivering sustainable and practical solutions for the assessment of risk within their IT estate, across owned sites and third-party MSP, Cloud Services, SaaS and Colocation suppliers

Experience

This is a Senior role (hands-on) aimed at improving our clients’ IT Estate's Resilience across operations, therefore an understanding of infrastructure engineering/application engineering expertise is essential.

The successful candidate will have exposure to developing and implementing risk management programs in global financial organizations, with robust knowledge of technology, risks, architectures, and related tools. Prior business continuity or IT continuity and third-party risk management experience (IT, Cyber, Vendor management etc.) is a must. Experience with Governance, Risk and Compliance (GRC) tools and other risk management information systems is preferred.

  • The role holder will have detailed knowledge of the European regulatory environment (e.g. EBA Opres, EBA Operational Resiliency, Supervisory review and Evaluation Process (SREP), Recovery Planning, Digital Operational resilience, EBA guidelines on third party outsourcing, & European Commission Digital Operational Resilience Act) and related local regulatory requirements (e.g. BaFin, FINMA, BOE, PRA etc)
  • The role holder will possess first-hand knowledge of Retail, Corporate & Investment Banking, Insurance, payments and other regulated entities and their typical IT/ infrastructure estates and will have demonstrable experience of successfully establishing Operational Resilience frameworks and capabilities within European financial services institutions
  • The role holder will possess excellent knowledge of Resiliency: reducing recovery time, resilience testing, disaster recovery, networks resilience, identifying single points of failure (SPoFs), across Mechanical and Electrical Architecture, Operations and system software controls within IT infrastructure estate's settings
  • The role holder will have experience in creating and maintaining the service taxonomy; reviewing and updating service categories; important business services (IBS) and critical business services (CBS) and will have coordinated and managed activities to assess the resilience of critical resources that support each area (e.g. monthly, annual, periodic attestations) across owned and third-party compute venues
  • The role holder will have experience in establishing and managing the process to set and review Impact Tolerances and Scenario Testing for all IBS/EBS as well as defining and maintain a catalogue of ‘severe but plausible scenarios for ICT infrastructure
  • The role holder will have experience in establishing and managing the creation of regulatory self-assessment and third-party assessments and coordination periodic assessments
  • The role holder will have experience in coordinating with internal compliance and IT audit groups
  • Experience interacting with regulatory agencies is a plus.

Skills

  • Strong technology and/or Financial Services industry experience obtained via a career in industry or another consultancy
  • Knowledge of the latest infrastructure technology trends, and an appreciation of the risks they present
  • Demonstrated ability to build effective relationships with multiple stakeholders across both IT and Risk and compliance functions
  • Ability to think creatively, generate innovative ideas, question the status quo at our clients’ operations and deliver effectively against challenging objectives
  • Analytical skills are also key to enable you to identify and challenge on key areas of operational resilience, and to support the development of bespoke and innovative. approaches to make sure that our FSI strategic programmes continue to evolve
  • First-hand experience of working in an operational role in 1st and 2nd or 3rd Line of Defence, and demonstrate knowledge of relevant legislation and regulation affecting resiliency, and of emerging technologies and associated vulnerabilities and risks
  • Excellent oral and written communication skills
  • Strong interpersonal and leadership skills
  • Ability to work iteratively, delivering quickly and frequently to produce high-quality documents and outputs which require little to no rework.
  • Multilingual English as a first language with German, French, Spanish or Dutch as second

Key Responsibilities

  • Responsible for development of the short and long-term strategy for SCIRA-FSI including, driving requirements and improvement initiatives, developing roadmaps with actionable plans, leading cross-functional teams both internally and externally, and championing the execution and roll out of initiative globally
  • Responsible for continuous development of SCIRA-FSI assessment scope parameters, to review, analyse and challenge Uptime Institute SCIRA-FSI assessment  scope  against the norms and standards, for FSI ICT operational risk management (ORM), defined as a continual cyclic process which includes risk assessment, risk decision making, and implementation of risk controls, which results in acceptance, mitigation, or avoidance of risk to ensuring alignment to the global ICT operational resilience, legislative mandates  in the banking sector
  • Responsible for developing a clear and comprehensive understanding of international regulatory requirements and expectations of ICT Operational Risk and Resilience and integrating these into the advisory and assessment offering and practice strategy
  • Responsible for understanding 1LOD risk 2nd or 3rd lines risk appetites and impact tolerances and implementation of Operational Resilience/Business Continuity/ Disaster Recovery processes, within a financial services organization
  • Responsible for creating and managing SCIRA-FSI program development partners and SCIRA-FSI advisory board in line with the company’s objective of engaging the global FSI-community on an ongoing basis to ensure SCIRA-FSI maps to current and future market and regulatory requirements and to establish the SCIRA-FSI assessment as the de-facto assessment in the sector
  • Responsible for engaging the EBA and country specify regulators to ensure the acceptance of the SCIRA-FSI assessment artefact as a basis of best-practice risk assessment and mitigation
  • Responsible for establishing, sales process, training of technical and sales employee’s, product launch and on-going marketing programs in partnership with relevant functional areas
  • Responsible for planning and monitoring program execution, project coordination and managing project interdependencies, cross-project resource management, Identifying and addressing problems and risks, program documentation, stakeholder communications, negotiations, and problem-solving

 

Sales & Business Development Manager – UK based, remote

Title: Sales & Business Development Manager

Report to: Managing Director, Europe
Location: UK based, remote

Uptime Institute has unparalleled expertise in helping organization plan, building and operate world class digital infrastructure.

Uptime Institute is a technology and vendor agnostic professional services organization focused on improving the performance, efficiency, and reliability of business critical infrastructure through innovation, collaboration, and independent certifications. Uptime Institute serves all stakeholders responsible for IT service availability through industry leading standards, education, peer-to-peer networking, consulting, and award programs delivered to enterprise organizations and third-party operators, manufacturers, and providers. Uptime Institute is recognized globally for the creation and administration of the Tier Standards & Certifications for Data Center Design, Construction, and Operations, along with its Management & Operations (M&O) Stamp of Approval, FORCSS® methodology, and Efficient IT Stamp of Approval.

Uptime Institute – the Global Digital Infrastructure Authority, is headquartered in New York, NY, with offices in Seattle, London, Sao Paulo, Dubai, Singapore, and Taipei. For more information, please visit www.uptimeinstitute.com.

Uptime Institute has paved new ground in the exploration and implementation of professional services that can advance the detection and mitigation of operational risk within the financial services. We are now looking for a Financial Sector Institutions (FSI) lead with regulatory experience and insight to provide our clients with frank, proactive advice and services informed by best practices and regulatory expectations, and help firms understand and implement global and national regulation.

This role sits within our EU region, based in London, and is part of team that specializes in the implementation and use of global best practice Operational Resilience frameworks, tools and methodologies in line with regulatory requirements.

This position will be responsible to promote concepts and services, and close contracts (per company policies) for Uptime Institute services. The focus of this business development professional will include data center industry organizations and professionals for both existing and new accounts in the region.

The Sales & Business Development Manager will generate new direct and indirect/third-party sales opportunities for Uptime Institute’s SCIRA-FSI service in Europe.

Responsibilities

  • Maintaining strong collaborative relationships with key stakeholders at FSIs, helping FSIs perform their duties in line with regulatory expectations
  • Developing a clear and comprehensive understanding of UK, EU and international regulatory requirements and expectations on Operational Risk and Resilience
  • Travel in support of Uptime Institute events and on-site business development efforts both domestic and select overseas destinations are requisite for this position
  • Work closely with the regional and global executive team, to identify all short term and strategic, long-term, opportunities for SCIRA-FSI
  • Develop and manage incoming leads and ongoing industry outreach, including education of the industry regarding these offerings and the IP upon which they are based.
  • Manage maturing leads, supporting scope and price negotiation culminating in a proposal, and initiating the contract phase.
  • Maintain timely and accurate sales information and tracking through Uptime Institute's CRM (SalesForce).
  • Facilitate follow-up and provide roll-up reporting to senior management

Requirements and Qualifications:

  • A customer-centric approach.
  • Multilingual English as a first language with German, French, or Spanish as second
  • Strong verbal and written skills with proven experience in technical subject matter.
  • Strong networking, negotiating, and interpersonal skills.
  • Demonstrated ability to build effective relationships with multiple stakeholders across both IT and Risk and compliance functions
  • The role holder will possess first-hand knowledge of Retail, Corporate & Investment Banking applications and typical IT / infrastructure estates at global financial organisations
  • 5 -7  years’ experience in Business development and market development background with demonstrable success in identifying new prospective customers, building a pipeline, and closing consulting agreements.
  • Experience and knowledge of the global Data Center market.
  • Capability to recognize, explore, and scope consulting services consistent with the focus and mission of Uptime Institute and its service offerings.
  • Proven sales track record exceeding goals with emphasis on securing and expanding profitable customer relationships.
  • Preference given for candidates with an Intimate knowledge of data center planning, design, construction, and operations—and a track record of selling services in this data center consulting discipline.

 

Sales Analyst – location UK

Position: Sales Operations Analyst

Reports to: Chief Commercial Officer

Uptime Institute is an unbiased advisory organization focused on improving the performance, efficiency, and reliability of business-critical infrastructure through innovation, collaboration, and independent certifications. Uptime Institute serves all stakeholders responsible for IT service availability through industry leading standards, education, peer-to-peer networking, consulting, and award programs delivered to enterprise organizations and third-party operators, manufacturers, and providers. Uptime Institute is recognized globally for the creation and administration of the Tier Standards & Certifications for Data Center Design, Construction, and Operations, along with its Management & Operations (M&O) Stamp of Approval, FORCSS® methodology, and Efficient IT Stamp of Approval.

Uptime Institute – The Global Data Center Authority®, has office locations in the U.S., Mexico, Costa Rica, Brazil, U.K., Spain, U.A.E., Russia, Taiwan, Singapore, and Malaysia. Visit www.uptimeinstitute.com for more information.

Uptime Institute Professional Services is growing to meet the demand of the industry and seeks an experienced individual to assist in its vigorous global expansion.

Reporting to the Senior Vice President, Sales Analyst will be primarily responsible for the administration, management, and communications of sales process for the region. In addition, the successful candidate will be responsible for monthly sales forecasting, as well as reporting against a variety of sales metrics around closed business, renewals, and pipeline. The Sales Analyst will work collaboratively with our global, internal teams, particularly, Sales, Delivery, Product Management, Marketing, Finance, Human Resources, and Senior Management.

Duties & Responsibilities:

  • Oversee pipeline management and meet regularly with each IMEA sales director to improve pipeline completeness, accuracy, timeliness, and overall integrity, ensuring timely conversion to opportunities
  • Support the sales team with process improvement, measurement, tracking and analytics relevant to their functional areas
  • Oversight of allocation and assignment through regional sales organization of results of lead generation and qualification activities, in partnership with marketing
  • Ensure comprehensive Salesforce policy adherence
  • Report key metrics including (i) pipeline initiation and growth, (ii) dormant accounts, (iii) close-lost opportunities, (iv) lead conversion rate, (v) win-loss ratio and (vi) accuracy of ongoing sales forecasting
  • Manage and track sales team logged activities
  • Track Market and Industry event leads and ensure they are logged into salesforce and followed up effectively by the individual sales directors
  • Plan, coordinate and provide both new hire and ongoing sales training for direct sales and partner organizations
  • Coordinate activities and reporting with Global Sales Support team

Qualifications:

  • Minimum 5 years of relevant business experience, preferably in technology/digital infrastructure Experience of sales operations especially as it relates to pipeline management
  • Hard working and diligent personality with strong attention to detail
  • Analytical, logical, and strategic thinker, able to organize, structure and communicate ideas clearly Goal oriented: able to manage multiple priorities with competing deadlines, eliminate obstacles and drive success; able to work under pressure to meet tight deadlines
  • Adaptable and able to respond quickly to a constantly changing and growing business environment
  • Strong communication skills: confident interacting with business stakeholders and managing their expectations Advanced Excel, Salesforce, and data management skill

 

Technical Consultant – location Istanbul, Turkey

Title: Technical Consultant

Report to: Managing Director, EU
Location: Istanbul, Turkey

Uptime Institute is the Global Digital Infrastructure Authority. Its Tier Standard is the IT industry’s most trusted and adopted global standard for the proper design, construction, and operation of data centers – the backbone of the digital economy. For over 25 years, the company has served as the standard for data center reliability, sustainability, and efficiency, providing customers assurance that their digital infrastructure can perform at a level that is consistent with their business needs across a wide array of operating conditions. With its data center Tier Standard & Certifications, Management & Operations reviews, broad range of related risk and performance assessments, and accredited educational curriculum completed by over 10,000 data center professionals, Uptime Institute has helped thousands of companies, in over 100 countries to optimize critical IT assets while managing costs, resources, and efficiency.

Uptime Institute is headquartered in New York, NY, with offices in Seattle, London, Sao Paulo, Dubai, Singapore, and Taipei. For more information, please visit www.uptimeinstitute.com.

Position Description:

Reporting to the Managing Director of the region while performing all consulting & technical responsibilities within the guidelines and standards defined by the Chief Technology Officer, the principal role will be to deliver a variety of consulting & Certification services globally: custom strategic-level engagements (Facilities Management & Operations Advisory) preliminary or initial assessments, Management & Operations Stamp of Approval, and Tier Certification of Operational Sustainability.

The Consultant will assist in developing narrative-based reports, memos, or other deliverables that, in a clear, concise, and accurate fashion, document both shortcomings and solutions to achieving owner’s expected outcomes, meeting with data center teams, as required, to discuss findings and recommendations.

Additionally, the Consultant will participate in, or be responsible for, development of IP including publications, concepts, presentations, and/or educational program materials. Presentation of this new and existing IP in Uptime Institute or other industry events is a key aspect of this job.

Work location is flexible.

In order to be successful in this position, Uptime Institute Professional Services seeks the following credentials and experience:

Required:

  • 5 years of experience in developing data center designs in the following areas
    • Engine Generator Systems
    • Uninterruptable Power Supplies
    • Electrical Distribution Systems
    • Chilled Water Cooling Systems
    • Direct Expansion Cooling Systems
    • Diesel Fuel Systems
  • 5 years of Experience in the startup and Commissioning of data center facilities
  • A motivation to learn detailed aspects of data center
  • Strong understanding of typical data center electrical and mechanical systems
  • A willingness to learn and apply the Uptime Institute Tier Classification System concepts
  • Acceptance of domestic and international travel requirements
  • Excellent written and verbal communication skills
  • Fluency in English – written and spoken

Desired:

  • Familiarity with electronic control systems
  • Experience managing or operating a data center’s facility infrastructure with experience in:
    • Preventive Maintenance Programs
    • Maintenance Management Systems
    • Standard Operating Procedures
    • Methods of Procedures
    • Space, Power, and Cooling Management
  • Experience with developing/justifying staffing and budget requirements
  • Familiarity with the training programs required for data center personnel
  • Engineering degree (mechanical, electrical, civil, industrial, facilities)
  • Facility Management degree
  • Post-graduate degree
  • Proven experience in delivering high reliability and high efficiency solutions

 

Technical Consultant – remote in North America

Title: Technical Consultant

Report to: Chief Technical Officer
Location: Open – within North America

Uptime Institute is the Global Digital Infrastructure Authority. Its Tier Standard is the IT industry’s most trusted and adopted global standard for the proper design, construction, and operation of data centers – the backbone of the digital economy. For over 25 years, the company has served as the standard for data center reliability, sustainability, and efficiency, providing customers assurance that their digital infrastructure can perform at a level that is consistent with their business needs across a wide array of operating conditions. With its data center Tier Standard & Certifications, Management & Operations reviews, broad range of related risk and performance assessments, and accredited educational curriculum completed by over 10,000 data center professionals, Uptime Institute has helped thousands of companies, in over 100 countries to optimize critical IT assets while managing costs, resources, and efficiency.

Uptime Institute is headquartered in New York, NY, with offices in Seattle, London, Sao Paulo, Dubai, Singapore, and Taipei. For more information, please visit www.uptimeinstitute.com.

Uptime Institute Professional Services is growing to meet the demand of the industry and seeks a senior individual to assist in its vigorous global expansion.

Position Description:

Reporting to the Managing Director of the region while performing all consulting & technical responsibilities within the guidelines and standards defined by the Chief Technology Officer, the principal role will be to deliver a variety of consulting & Certification services globally: custom strategic-level engagements (Facilities Management & Operations Advisory) preliminary or initial assessments, Management & Operations Stamp of Approval, and Tier Certification of Operational Sustainability.

The Consultant will assist in developing narrative-based reports, memos, or other deliverables that, in a clear, concise, and accurate fashion, document both shortcomings and solutions to achieving owner’s expected outcomes, meeting with data center teams, as required, to discuss findings and recommendations.

Additionally, the Consultant will participate in, or be responsible for, development of IP including publications, concepts, presentations, and/or educational program materials. Presentation of this new and existing IP in Uptime Institute or other industry events is a key aspect of this job.

Work location is flexible.

In order to be successful in this position, Uptime Institute Professional Services seeks the following credentials and experience:

Required:

  • 5 years of experience in developing data center designs in the following areas
    • Engine Generator Systems
    • Uninterruptable Power Supplies
    • Electrical Distribution Systems
    • Chilled Water Cooling Systems
    • Direct Expansion Cooling Systems
    • Diesel Fuel Systems
  • 5 years of Experience in the startup and Commissioning of data center facilities
  • A motivation to learn detailed aspects of data center
  • Strong understanding of typical data center electrical and mechanical systems
  • A willingness to learn and apply the Uptime Institute Tier Classification System concepts
  • Acceptance of domestic and international travel requirements
  • Excellent written and verbal communication skills
  • Fluency in English – written and spoken

Desired:

  • Familiarity with electronic control systems
  • Experience managing or operating a data center’s facility infrastructure with experience in:
    • Preventive Maintenance Programs
    • Maintenance Management Systems
    • Standard Operating Procedures
    • Methods of Procedures
    • Space, Power, and Cooling Management
  • Experience with developing/justifying staffing and budget requirements
  • Familiarity with the training programs required for data center personnel
  • Engineering degree (mechanical, electrical, civil, industrial, facilities)
  • Facility Management degree
  • Post-graduate degree
  • Proven experience in delivering high reliability and high efficiency solutions

 

Vice President Sales Europe – UK based, remote

Title: Vice President Sales Europe

Report to: Managing Director, EU
Location: UK based, remote

Uptime Institute is an unbiased advisory organization focused on improving the performance, efficiency, and reliability of business-critical infrastructure through innovation, collaboration, and independent certifications. Uptime Institute serves all stakeholders responsible for IT service availability through industry leading standards, education, peer-to-peer networking, consulting, and award programs delivered to enterprise organizations and third-party operators, manufacturers, and providers. Uptime Institute is recognized globally for the creation and administration of the Tier Standards & Certifications for Data Center Design, Construction, and Operations, along with its Management & Operations (M&O) Stamp of Approval, FORCSS® methodology, Efficient IT Stamp of Approval and Hybrid Resiliency Services. The Uptime Institute also operates a Global Network of member companies.

Uptime Institute – the Global Digital Infrastructure Authority, is headquartered in New York, NY, with offices in Seattle, London, Sao Paulo, Dubai, Singapore, and Taipei. For more information, please visit www.uptimeinstitute.com.

The VP Sales Europe is responsible for driving all commercial aspects of Uptime Institute market penetration and service delivery across the Europe. The countries in this region consist of Albania, Andorra, Austria, Azerbaijan, Belgium, Bosnia, Bulgaria, Croatia, Cyprus, Czech Rep, Denmark, Estonia, Finland, France, Germany, Greece, Greenland, Herzegovina, Hungary, Iceland, Ireland, Israel, Italy, Kosovo Macedonia, Kyrgyzstan, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Moldova, Montenegro, Netherlands, Norway, Poland, Portugal, Turkey, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tajikistan, Turkmenistan, UK & Uzbekistan.

The primary focus is the Uptime Institute Professional Services offerings, including but not limited to Tier Certification of Design, Constructed Facility, Operational Sustainability and accompanying preliminary/preparatory services; Training & Personal Accreditation (e.g, ATD, AOS, ATS) Custom Consulting & Training, Management & Operations Stamp of Approval, Efficient IT Assessment, Consulting, Data Center Risk Assessment, Digital Resiliency Assessment, and new services either existing or to be developed.

Growing the Uptime Institute Network in the Europe region, in conjunction with the Regional and Global Network Directors is also part of the role of the VP Sales Europe.

The principal objective is to increase, on an ongoing basis, Uptime Institute consulting and certification revenue in Europe, but also to participate in appropriate product/service development, construct and execute a market strategy, and to ensure that services are delivered in a manner consistent with Uptime Institute’s goals.

This position will be based in London and the VP Sales, Europe will report directly to Chief Revenue Officer, based in the UK.

This position involves close coordination and collaboration with the following individuals or groups: CTO; Marketing; Content & Publications; Business Support Services; Project Management; and Events. All service delivery protocols are overseen centrally, so this position will be responsible for ensuring adherence among consultants, as well as ongoing reporting to technology and project management stakeholders.

The primary responsibilities will include, but are not limited to the following:

  • Drive increased revenue generation associated with Uptime Institute Professional Services offerings
  • Manage the Sales team in the Europe region
  • Manage the capture and assignation of incoming leads and ongoing industry outreach, including education of the industry regarding these offerings and the IP upon which they are based
  • Directly develop new leads, opportunities, and relationships
  • Directly manage maturing strategic-level/high-value leads, supporting scope and price negotiation culminating in a proposal, and initiating the contract phase
    • Continue to serve, and/or transition, existing Strategic Accounts that are not centralized in Europe.
  • Maintain timely and accurate revenue and account management information and tracking through Uptime Institute’s CRM (SalesForce) and provide regular forecasting and other reporting to senior management
  • Support, directly and on a sustained basis, the Marketing Group’s development of a short- and long-term marketing strategy for Europe and support its execution.
  • Travel in support of Uptime Institute events and on-site business development efforts domestically (and internationally on a selective basis).
  • Directly support service delivery, for and beyond Strategic Accounts, as circumstances warrant.
  • Fluent English is a requirement.

 

 


UPTIME INSTITUTE EFFICIENT IT SITE AWARD LIMITATIONS

For any service or engagement specific to, or in pursuit of, Uptime Institute awards of “Activated” and/or “Stamp of Approval,” the following terms and limitations apply. Any contract, purchase order, or work authorization based upon this proposal is subject to the limitations set forth below.

All Uptime Institute Efficient IT (UIEIT) Awards will have validity periods of one year for Activated and two years for Stamp of Approval. The UIEIT Activated shall reflect a commitment to the principles of the assessment and require reassessment within 1 year. The UIEIT Stamp of Approval shall reflect the design, operations, and leadership reviewed during the site visit and in-office reviews and is awarded to a specific data center. Should an awardee attempt to apply an UIEIT Award to previous or future program or other data center(s) will result in potential revocation of award, at Uptime Institute's full discretion. Additionally, if the conditions leading to the UIEIT Award are no longer in place or have notably varied from UIEIT criteria, then Uptime Institute reserves the right to withhold award(s) or remove any award(s) from its own website or other public placement.

Due to the limited nature of the services provided, with regard to the reviewed design, operations, and leadership of the site, Uptime Institute Professional Services expressly disclaims all warranties, express or implied, statutory of otherwise, including, without limitation, any implied warranties of fitness for a particular purpose or merchantability. Uptime Institute Professional Services provides recommendations and projected savings but makes no guarantees as to the actual savings nor accepts responsibility for unintended impact of implementing said recommendations. Further, Uptime Institute Professional Services does not represent or warrant that your site will be uninterrupted or without failures, errors, omissions, or losses.

In no event shall Uptime Institute Professional Services be liable for any indirect, special, incidental, punitive, or consequential damages or lost profits, even if it has been advised of such damage, arising out of, or related to, the services provided pursuant to this site award or the performance or breach thereof and Uptime Institute Professional Services’ liability shall not exceed the total amount paid to Uptime Institute Professional Services by the Client for professional services under this engagement.

The Client shall indemnify, hold harmless and defend Uptime Institute Professional Services from and against any claims, liabilities, losses, costs, damages, or expenses (including reasonable attorney’s fees and costs) arising out of the operation or subsequent sale, transfer or other disposition of the Client's site, facility, or assets which is the subject of the professional services, including, but not limited to, claims by customers and suppliers of the Client and acquirers of the Client’s stock or assets.

The engagement and its deliverables, including any aspects of the award, are furnished to the Client and are solely for the benefit of the Client.  

All Uptime Institute awards are trademarked by Uptime Institute. Any attempt to amend shape, coloring, or content may result in revocation by Uptime Institute as its own discretion.


Memorandum of Understanding

 

1 June 2018


Terms of use of Uptime Institute (Institute) Tier Program Intellectual Property known as:

  • Data Center Site Infrastructure Tier Standard: Topology
  • Accredited Tier Designer Technical Paper Series (inclusive)
  • Data Center Site Infrastructure Tier Standard: Operational Sustainability
  • Natural Disaster Risk Location Map

The purpose of this memorandum of understanding (MOU) is to provide terms of use of Uptime Institute's copyrighted Tier Program intellectual property, including the publications listed above. Uptime Institute provides this MOU to enable appropriate access to the Tier Program reference materials.

Over the past 20 years, Uptime Institute has reviewed hundreds of ‘self-certified’ designs and constructed environments for Tier compliance as outlined in the Institute's Tier Standard: Topology. Very few of these designs and facilities meet the desired Tier criteria upon initial assessment. (In some cases, the objective was missed dramatically.) The magnitude and frequency of such false rating claims, which result from self-assessment and misrepresentations, degrade the value to the industry of Uptime Institute's Tiers, especially those designs and constructed environments awarded Uptime Institute Certification.

As a result, Uptime Institute seeks a) to ensure that Tiers and Operational Sustainability remain a useful benchmarking system to the industry and b) to protect the value its customers receive from formal Uptime Institute assessments and Certification by taking appropriate action to protect the intellectual property inherent in its Tier Program materials from misappropriation and infringement.

Uptime Institute is the sole provider of Tiers and Operational Sustainability consultation and Certification. Only the designs and facilities listed on Uptime Institute's Web site are Uptime Institute Tier Certified. All others proclaiming a specific Tier level are considered ‘self-certified' and should be viewed with extreme caution.

As an integral part of the expanding Tier Program, Uptime Institute will continue to communicate terms of use and provide additional tools for all perspectives of the data center community. In 2009, the Tier Program announced Accredited Tier Designer, which is an educational curriculum and professional designation for licensed Professional Engineers (PEs or international equivalent). A partner curriculum and professional designation, Accredited Tier Specialist—for data center owners, operators, architects, project managers, and consultants—will be offered beginning in Q4 2010. Additionally, Uptime Institute has launched a Tier Enforcement Initiative to address directly a) infringement on the Tiers Program's copyrighted materials and b) misrepresentations of a specific site's Tier functionality. The Tier Enforcement Initiative is initiated in direct response to requests for Uptime Institute action by Network members and Tier Certification clients.

Uptime Institute's publications are protected by international copyright law. Uptime Institute requires written requests whenever Uptime Institute’s literature or portions of Uptime Institute’s literature are copied for other than personal use. Uptime Institute copyright extends to all media—paper, electronic, and video content—and includes use in other publications, internal company distribution, company websites, and handouts for seminars and courses. In addition, Uptime Institute requires formal written permission for the re-publication of its Tier Program materials. Please request formal permission per https://www.uptimeinstitute.com/publication-usage. (Uptime Institute prefers use of a url link or attached document to avoid confusion and ensure access to the correct materials.)

By clicking the 'I agree' option, I agree to the “use and distribution” requirements set forth in this document and will be able to download Uptime Institute's Tier Program materials in their entirety. Furthermore, I acknowledge receipt of this MOU dated June 1 2018, and I understand that the aforementioned documentation is copyrighted by the Uptime Institute. I agree that only Uptime Institute is permitted to use this content and criteria to perform Tier Standard Certification (Topology and Operational Sustainability) assessments and reviews, and that only the sites listed on Uptime Institute's Web site (shown below) can claim in any fashion or using any means, digital or otherwise, to be Tier Standard Certified. I understand that this acceptance does not entitle me to alter or quote from any documentation without explicit written approval from Uptime Institute. I also agree to include the next paragraph in its entirety without any changes or substitutions of any kind in all works that reference use of the Tier Standard: Topology or the Tier Standard: Operational Sustainability. This includes any facility or computing site which references the use of the “Tier Standard” on public websites and in promotional and/or training materials.

“This data center has been designed in accordance with the Uptime Institute Professional Services, Tier Standard: Topology specification, dated January 2018 which can be found at https://uptimeinstitute.com/tier-certification. The appearance of the “Tier” logo or any written or verbal reference to the use of “Tier Standard”, “Tier”, “Tier I”, “Tier II”, “Tier III, and “Tier IV” does not indicate any form of certification by Uptime Institute”.


For any service or engagement specific to, or in pursuit of, Uptime Institute Certifications, Stamps, Awards, Seals and all other service designations, the following terms and limitations apply. Any contract, purchase order, or work authorization based upon this designation is subject to the limitations set forth below.

Uptime Institute TIER-Ready will have validity period of 1 year per contracted renewal terms. Uptime Institute TIER-Ready shall reflect the pre-fabricated (prefab) or pre-designed data center solution reviewed and is awarded to a specific solution. Should an awardee attempt to apply an Uptime Institute TIER-Ready to previous or future prefab/pre-designed data center, data center(s), computer room(s), or equipment, will result in potential revocation of award, at Uptime Institute's discretion.

Due to the limited nature of the services provided, with regard to the reviewed prefab/pre-designed data center solution, Uptime Institute Professional Services expressly disclaims all warranties, express or implied, statutory of otherwise, including, without limitation, any implied warranties of fitness for a particular purpose or merchantability. Further, Uptime Institute Professional Services does not represent or warrant that your design or site will be uninterrupted or without failures, errors, omissions or losses.

In no event shall Uptime Institute Professional Services be liable for any indirect, special, incidental, punitive, or consequential damages or lost profits, even if it has been advised of such damage, arising out of, or related to, the services provided pursuant to this award or the performance or breach thereof and Uptime Institute Professional Services’ liability shall not exceed the total amount paid to Uptime Institute Professional Services by the Client for professional services under this engagement.

The Client shall indemnify, hold harmless and defend Uptime Institute Professional Services from and against any claims, liabilities, losses, costs, damages, or expenses (including reasonable attorney’s fees and costs) arising out of the operation or subsequent sale, transfer or other disposition of the Client's site, facility, or assets which is the subject of the professional services, including, but not limited to, claims by customers and suppliers of the Client and acquirers of the Client’s stock or assets.

The engagement and its deliverables, including any aspects of the award, are furnished to the Client and are solely for the benefit of the Client. 

All Uptime Institute awards are trademarked by Uptime Institute. Any attempt to amend shape, coloring, or content may result in revocation by Uptime Institute as its own discretion.

Uptime Institute reserves the right to revoke the TIER-Ready designation and all rights and privileges therein, if Client directly or indirectly promotes this as an alternative to Tier Certification or fails to comply with any program requirements, including but not limited to, sharing of end client contact information to solicit for Tier Certification.

Terms of Use

Terms of Use for Uptime Institute's Web Properties

Privacy Policy: Uptime Institute respects the privacy of its users. Please refer to Uptime Institute’s Privacy Policy, which explains how we collect, use, and disclose information that relates to your privacy.

WELCOME TO THE UPTIMEINSTITUTE.COM WEBSITE! WE ENCOURAGE YOU TO TAKE ADVANTAGE OF THE CONTENT AND FEATURES AVAILABLE ON UPTIMEINSTITUTE.COM AND ALL UPTIME INSTITUTE WEB PROPERTIES (THE "WEBSITE").

PLEASE READ THESE NON-NEGOTIABLE TERMS OF USE CAREFULLY BEFORE USING THE WEBSITE. BY CONTINUING TO USE THE WEBSITE, YOU (THE "USER") AGREE TO BE BOUND BY THESE TERMS OF USE.
If you purchase any products or services from Uptime Institute ("Services"), the terms of use for those Services will be set forth in a separate contract between you and Uptime Institute. These terms of use will not in any way change or limit your rights and obligations under your Uptime Institute contract.

If you have not yet purchased Services from Uptime Institute or are not already an Uptime Institute client, we encourage you to contact us to learn more about the benefits and value that Uptime Institute can provide to your organization.

Access to Password Protected/Secure Areas:

Access to and use of password protected and/or secure areas of the Web Site is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the Web Site may be subject to prosecution.

Website Content and Copyright:

This Web site is the property of Uptime Institute and is protected by U.S. and international copyright law and conventions. Uptime Institute grants to User the right to access and use the Website, so long as such use is for internal information purposes, and User does not alter, copy, disseminate, redistribute or republish any content or feature of this Website. User acknowledges that access to and use of this Website is subject to these terms of use and any expanded access or use must be approved in writing by Uptime Institute.

Changes or Updates to the Web site:

Uptime Institute reserves the right to change, update or discontinue any aspect of the Website at any time without notice. Your continued use of the Website after any such change constitutes your agreement to these terms of use, as modified.

Disclaimer of Warranties:

Uptime Institute does not make any warranties, express or implied, including, without limitation, those of merchantability and fitness for a particular purpose, with respect to this Web site. Although Uptime Institute takes reasonable steps to screen this Web site. Uptime Institute cannot guarantee that it will be free of infection or that it will be available at any particular time or location.

Accuracy of Information:

While the information contained on this Web site has been obtained from sources believed to be reliable, Uptime Institute disclaims all warranties as to the accuracy, completeness or adequacy of such information. User assumes sole responsibility for the use it makes of this Web site to achieve his/her intended results.

Third Party Links:

This Web site may contain links to other third party websites, which are provided as additional resources for the convenience of Users. Uptime Institute does not endorse, sponsor or accept any responsibility for these third party web sites, User agrees to direct any concerns relating to these third party websites to the relevant website administrator.

Limitation of Liability:

In no event will Uptime Institute be liable for: (a) damages of any kind, including without limitation, direct, incidental or consequential damages (including, but not limited to, damages for lost profits; business interruption and loss of programs or information) arising out of the use of or inability to use this Website, or any information provided on this Web site, or (b) any claim attributable to errors, omissions or other inaccuracies in the information provided on this Web site.

Termination:

In accessing and using this Website, User agrees to comply with all applicable laws and agrees not to take any action that would compromise the security or viability of this Web site. Uptime Institute may terminate User's access to this Website at any time for any reason. The terms hereunder regarding Disclaimer of Warranty, Accuracy of Information, Indemnification, and Third Party Rights shall survive termination.

Indemnification:

User agrees to indemnify, defend and hold harmless Uptime Institute, its affiliates, licensors, and their respective officers, directors, employees and agents from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, arising out of User's use/ misuse of this Web site.

Third Party Rights:

The terms hereunder regarding Disclaimer of Warranty, Limitation of Liability and Indemnification are for the benefit of Uptime Institute, and its licensors, employees and agents, each of whom shall have the right to assert and enforce those terms against a User.

General Provisions:

Any provision in any written communication received by Uptime Institute in connection with this Web site, which is inconsistent with, or adds to, these terms of use is void. If any term hereunder is determined by a court of competent jurisdiction to be invalid, all remaining terms will remain in full force and effect

Governing Law:

These terms of use and the resolution of any dispute arising hereunder shall all be governed and construed in accordance with the laws of the state of New York, without regard to its conflicts of law principles. User consents to the jurisdiction of the courts of the state of New York.