About Uptime Institute

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Title: Product Manager, Data Center Infrastructure

Reports to: Vice President of Professional Services Program Management
Location: Remote, East Coast preferred

Overview

Uptime Institute is an unbiased advisory organization focused on improving the performance, efficiency, and reliability of business-critical infrastructure through innovation, collaboration, and independent certifications. For over 30 years, the company has established industry-leading benchmarks for data center performance, resilience, sustainability, and efficiency, which provide customers assurance that their digital infrastructure can perform across a wide array of operating conditions at a level consistent with their individual business needs. Uptime Institute serves all stakeholders responsible for IT service availability through industry leading standards, education, peer-to-peer networking, consulting, and award programs delivered to enterprise organizations and third-party operators, manufacturers, and providers. Offerings include the organization’s Tier Standard and Certifications, Management & Operations reviews, and awards, SCIRA-FSI financial sector risk assessment, and a broad range of additional risk management, as well as performance, availability, and sustainability offerings. Uptime also operates a Global Network of member companies, and our Uptime Education accredited training courses have been successfully completed by over 90,000 data center professionals.

Uptime Institute, the Global Digital Infrastructure Authority® is headquartered in New York, NY, with main offices in London, São Paulo, Dubai, Riyadh, Singapore, and Taipei.

About the role:

Uptime Institute is seeking a dynamic and experienced Product Manager to join our innovative team. The successful candidate, working in conjunction with the Uptime Institute team and the global ICT community will be responsible for the continued development and enhancement of UI Professional Services programs.

This is an exciting opportunity for a talented individual who is passionate about driving product innovation and shaping the future of data center resiliency.

Responsibilities:

  • Responsible for the development of the short and long-term strategy for data centre design and infrastructure services including, driving requirements and improvement initiatives, developing roadmaps with actionable plans, leading cross-functional teams both internally and externally, and championing the execution and rollout of initiatives globally.
  • Develop services designed to assist clients in enhancing the operational resiliency of their digital infrastructure across their IT estate: owned sites and third-party MSP, Cloud services, and Colocation suppliers.
  • Own the lifecycle management of assigned products, from concept to launch and manage a continuously evolving Product Roadmap
  • Produce growth and market share forecast for services under management and identify the market opportunities for Uptime’s Professional Services by region and industry.
  • Assess the competitive landscape and industry trends to inform the development of high-value, innovative differentiated product and service solutions.
  • Collaborate with internal Technical and Business Leads to define products and establish action plans aligned with corporate goals.
  • Present plans and secure buy-in and investment from Executive Leaders.
  • Define, standardize and report on Key Performance Indicators (installed base penetration by region/segment/compute venue and track revenue, margin, and profit contribution) that will help aid in the decision-making process and showcase results.
  • Establish sales enablement process, training of technical and sales teams, product launch and ongoing marketing programs in partnership with relevant functional areas.
  • Create go-to-market plans for new product launches and updates, working closely with marketing and sales teams to ensure successful execution.
  • Build strong relationships with key customers to understand their needs, gather feedback, and drive continuous product improvements.

Experience:

This is a hands-on role aimed at improving our clients’ IT Estate's operational resiliency. An understanding of data center infrastructure is essential. The successful candidate will have exposure to developing and implementing data center programs in global organizations.

  • Strong data center experience (Ideally first-hand experience of working in a data center, data center construction, or product management) obtained via a career in the data center industry.
  • Knowledge of the latest infrastructure technology trends, and an appreciation of the opportunities and risks they present.
  • Demonstrable experience of thinking creatively, generating innovative ideas, question the status quo at our clients’ operations and delivering effectively against challenging objectives.
  • resiliency and reliability.
  • Ability to work iteratively, delivering quickly and frequently to produce high-quality documents and outputs which require little to no rework.

Qualifications:

  • 4+ years of experience as a technical product manager
  • Preferred Engineering degree
  • Proven product management experience in the Data Center industry.
  • Results-oriented with a strong focus on driving business outcomes and delivering value to customers.
  • Excellent analytical skills with the ability to gather and interpret data to make informed decisions.
  • Self-starter with a strong work ethic, enjoys independent, hands-on work.
  • Excellent planning, organizational, analytical, and problem-solving skills.
  • Outstanding communication (verbal & written, public speaking) with strong interpersonal skills.

Title: UK Technical Consultant

Reports to: Regional Technical Director
Location: London, England

Overview

Uptime Institute is an unbiased advisory organization focused on improving the performance, efficiency, and reliability of business-critical infrastructure through innovation, collaboration, and independent certifications. For over 30 years, the company has established industry-leading benchmarks for data center performance, resilience, sustainability, and efficiency, which provide customers assurance that their digital infrastructure can perform across a wide array of operating conditions at a level consistent with their individual business needs. Uptime Institute serves all stakeholders responsible for IT service availability through industry leading standards, education, peer-to-peer networking, consulting, and award programs delivered to enterprise organizations and third-party operators, manufacturers, and providers. Offerings include the organization’s Tier Standard and Certifications, Management & Operations reviews, and awards, SCIRA-FSI financial sector risk assessment, and a broad range of additional risk management, as well as performance, availability, and sustainability offerings. Uptime also operates a Global Network of member companies, and our Uptime Education has taught thousands of data center training courses around the world, graduating over ninety thousand students in over one hundred countries.

Uptime Institute, the Global Digital Infrastructure Authority® is headquartered in New York, NY, with main offices in London, São Paulo, Dubai, Riyadh, Singapore, and Taipei.

About the Role:

Reporting to the Regional Technical Director of the region while performing all consulting & technical responsibilities within the guidelines and standards defined by the Chief Technical Officer, the Technical Consultant role will be to deliver a variety of consulting & Certification services globally: conducting reviews of data center designs, documentation, and on-site testing of built environments to determine compliance with owner’s stated Tier functionality objectives and long-term operations goals in accordance with Tier Standard: Topology. Conduct on-site reviews of data center facility management processes and procedures against the Tier Standard: Operational Sustainability requirements. Develop narrative-based reports, memos, or other deliverables that, in a clear, concise, and accurate fashion, document both shortcomings and solutions to achieving owner’s expected outcomes. Meet with data center teams, as required, to discuss findings and recommendations regarding all critical subsystems and their operation.

Evaluate the following data center subsystems:

  • Utility Power
  • Engine-Generator Plant
  • Power Backbone
  • UPS Systems
  • Battery Systems
  • Critical Power Distribution
  • Cooling Plant
  • Computer Room Cooling
  • Fire Suppression
  • Physical Security
  • Loadbanks
  • Mechanical and Electrical Control systems
  • Lightning Protection
  • Grounding
  • Fuel Storage and Distribution
  • Fire Detection

Evaluate the following data center management processes:

  • Staffing
  • Maintenance
  • Training
  • Life Cycle Planning
  • Financial Management
  • Space, Power and Cooling

As a member of the team, duties will also include supporting other team members in the delivery of assessments against the Uptime Institute Standards and assessment frameworks. The Consultant will assist in developing narrative-based reports, memos, or other deliverables that, in a clear, concise, and accurate fashion, document both shortcomings and solutions to achieving owner’s expected outcomes, meeting with data center teams, as required, to discuss findings and recommendations.

Work location is flexible.

In order to be successful in this position, Uptime Institute Professional Services seeks the following credentials and experience:

Required

  • 5 – 10 years of experience in the design and construction of a data center facility infrastructure with specific experience in the systems delineated above
  • Must be able to apply bottom-up approach in generating and analyzing complete data center design starting from IT load and number racks to;
    • Calculating white space area, UPS rooms, Power rooms, mechanical rooms, specialty spaces, generator rooms, equipment yards etc.
    • Analyze and interpret bottom-up power calculations including critical IT loads, critical mechanical loads and non-critical building loads
    • Analyze and interpret cooling load calculations for critical IT rooms, communication rooms, UPS rooms, Electrical rooms, mechanical rooms, control rooms and other non-critical areas
    • Analyze and interpret selection and sizing of capacity components including engine generators, chillers, pumps, CRAH units, CRAC units, Fan wall units, VRF units, UPS, DC rectifiers, DRUPS etc.
    • Analyze and interpret electrical engineering drawing packages (e.g. single line diagrams, plan-view layouts, panel schedules, etc.)
    • Analyze and interpret mechanical engineering drawing packages (e.g. single line diagrams, plan view layouts, equipment schedules, etc.)
    • Review and understand control schematics for engine generators, chiller plants, BMS systems and DCIM
  • Experience in the startup and Commissioning of data center infrastructure
  • A motivation to learn detailed aspects of data center
  • A willingness to learn and apply the Uptime Institute Tier Classification System concepts.
  • Acceptance of domestic and international travel requirements up to 40%
  • Ability and motivation to work remotely.
  • Excellent written and verbal communication skills
  • Advanced communication skills to directly engage at various management levels within client organization.
  • Adopt Uptime Institute methods and procedures in delivering services.
  • Fluency in English – written and spoken.

Desired

  • Experience in certifying data centers with Uptime Institute for TCDD, TCCF, M&O and TCOS
  • Ability to critically analyze data center design and propose value engineering in aspects of design, operations and sustainability
  • Experience is advising optimization is CAPEX, OPEX and PUE
  • Experience in operating, or managing, a data center’s facility infrastructure with specific experience in the processes delineated above
  • Experience with developing/justifying staffing and budget requirements.
  • Familiarity with the training programs required for data center personnel.
  • Experienced is evaluating third party contracts and SLA
  • Engineering degree (mechanical, electrical, civil, industrial, facilities)
  • Post-graduate degree
  • Proven experience in delivering high reliability and high efficiency solutions.

Title: Senior Sustainability Consultant - Europe

Location: London, England

Overview

Uptime Institute is an unbiased advisory organization focused on improving the performance, efficiency, and reliability of business-critical infrastructure through innovation, collaboration, and independent certifications. For over 30 years, the company has established industry-leading benchmarks for data center performance, resilience, sustainability, and efficiency, which provide customers assurance that their digital infrastructure can perform across a wide array of operating conditions at a level consistent with their individual business needs. Uptime Institute serves all stakeholders responsible for IT service availability through industry leading standards, education, peer-to-peer networking, consulting, and award programs delivered to enterprise organizations and third-party operators, manufacturers, and providers. Offerings include the organization’s Tier Standard and Certifications, Management & Operations reviews, and awards, SCIRA-FSI financial sector risk assessment, and a broad range of additional risk management, as well as performance, availability, and sustainability offerings. Uptime also operates a Global Network of member companies, and our Uptime Education has taught thousands of data center training courses around the world, graduating over ninety thousand students in over one hundred countries.

Uptime Institute, the Global Digital Infrastructure Authority® is headquartered in New York, NY, with main offices in London, São Paulo, Dubai, Riyadh, Singapore, and Taipei.

Uptime Institute has unparalleled expertise in helping organizations plan, build, operate, and optimize world-class digital infrastructure. With over 2,000 projects completed globally to date, Uptime Institute has paved new ground in the exploration and implementation of programs that help organizations advance the detection and mitigation of ICT operational risk. In addition, our programs have a long history of identifying best practices for optimizing energy and other- resource consumption within resilient, reliable ICT infrastructure.

About the role:

We are now looking for a Senior Sustainability Consultant to deliver sustainability projects across Europe, to be based in London with the ability to travel domestically and internationally as needed.

The successful candidate, working in conjunction with our existing experts, our Vice President of Sustainability Program Management, and CTO, will be responsible for:

  • Delivering Uptime Institute’s Sustainability Assessment (currently in beta testing) on-site at client locations.
  • Assisting clients in developing their digital infrastructure sustainability and strategy plans by delivering Uptime’s Sustainability Strategy Gap Analysis (SSGA).
  • Developing and delivering custom sustainability advisory solutions to meet unique client needs as they arise.
  • Support regional sales managers in business development meetings and by presenting at conferences.

Experience

This is an important role aimed at improving our clients’ IT Estate's sustainability programs across facility operations and management, IT operations and infrastructure, and cross cutting areas such as greenhouse gas emissions and water usage. An understanding of infrastructure engineering/application engineering expertise is essential. The candidate should also have a working knowledge of IT equipment and systems; improving the efficiency and productivity of the IT infrastructure and systems will be a critical part of any sustainability strategy. Uptime is looking for individuals with 5+ years of experience with data center operations, design, or management, with a focus on driving sustainability-related projects and programs.

The successful candidate, working in conjunction with our existing experts, our Vice President of Sustainability Program Management, and CTO, will be responsible for:

  • The role holder will have detailed working knowledge of the European/Global regulatory environment governing energy, procurement, management, water, greenhouse gas emissions, and circular economy and sustainability topic areas. This includes the European Energy Efficiency Directive, European Code of Conduct for Energy Efficiency in Data Centers, and other current and emerging regulatory requirements.
  • The role holder will have a deep understanding of greenhouse gas accounting, sustainability disclosure frameworks, circular economy practices, and other common standards, frameworks, and metrics used to collect and report on sustainability programs for data centers.
  • The role holder will possess first-hand knowledge of the Enterprise’s typical IT/ infrastructure estates and will have demonstrable experience working with IT management to successfully create and grow sustainability frameworks and capabilities within these organizations.
  • The role holder will have specific experience in managing and/or delivering sustainability-related projects with the enterprise or service provider sector in Europe and around the world.
  • Experience developing and delivering professional services in the data center industry is a plus.
  • Knowledge of European energy and renewable energy markets.
  • The role holder will be passionate about helping the global ICT sector to reduce its environmental impact and act as a good corporate citizen.
  • Experience interacting with regional regulatory or governmental agencies is a plus.

Skills

  • Strong technology and/or ICT experience obtained via a career in industry or another consultancy. This includes a strong understanding of typical data center electrical and mechanical systems.
  • Fluent in verbal and written English plus at least one other language; French, Spanish, or German.
  • Bachelors degree in engineering, science, and/or business.
  • Knowledge of the latest data center infrastructure technology trends, and an appreciation of the opportunities and risks they present.
  • Demonstrated ability to build effective relationships with multiple stakeholders across IT, facilities, sustainability, and compliance functions.
  • Ability to think creatively, generate innovative ideas, question the status quo at our client’s operations, and deliver effectively against challenging objectives.
  • Utilize analytical skills to identify and challenge perceived or actual conflicts between operational resilience and sustainability initiatives.
  • Self-motivated and takes initiative to ensure our clients’ needs are met while ensuring high-quality deliverables.
  • The ability to deliver bespoke and innovative approaches to make sure that our strategic legacy programs continue to evolve, maintaining our reputation as the leading expert on data center resiliency and reliability while adding a sustainability focus to our offerings.
  • First-hand experience working in an operational role and demonstrating knowledge of relevant legislation and regulation affecting sustainability.
  • Excellent oral and written communication skills.
  • Strong interpersonal and leadership skills.
  • Ability to work iteratively, delivering quickly and frequently to produce high-quality documents and outputs that require little to no rework.

If you are interested, please email a cover letter and resume to: [email protected].

 


Title: Senior Sustainability Consultant - Americas

Location: New York City region or Denver/Boulder area

Overview

Uptime Institute is an unbiased advisory organization focused on improving the performance, efficiency, and reliability of business-critical infrastructure through innovation, collaboration, and independent certifications. For over 30 years, the company has established industry-leading benchmarks for data center performance, resilience, sustainability, and efficiency, which provide customers assurance that their digital infrastructure can perform across a wide array of operating conditions at a level consistent with their individual business needs. Uptime Institute serves all stakeholders responsible for IT service availability through industry leading standards, education, peer-to-peer networking, consulting, and award programs delivered to enterprise organizations and third-party operators, manufacturers, and providers. Offerings include the organization’s Tier Standard and Certifications, Management & Operations reviews, and awards, SCIRA-FSI financial sector risk assessment, and a broad range of additional risk management, as well as performance, availability, and sustainability offerings. Uptime also operates a Global Network of member companies, and our Uptime Education has taught thousands of data center training courses around the world, graduating over ninety thousand students in over one hundred countries.

Uptime Institute, the Global Digital Infrastructure Authority is headquartered in New York, NY, with main offices in London, São Paulo, Dubai, Riyadh, Singapore, and Taipei.

Uptime Institute has unparalleled expertise in helping organizations plan, build, operate, and optimize world-class digital infrastructure. With over 2,000 projects completed globally to date, Uptime Institute has paved new ground in the exploration and implementation of programs that help organizations advance the detection and mitigation of ICT operational risk. In addition, our programs have a long history of identifying best practices for optimizing energy and other- resource consumption within resilient, reliable ICT infrastructure.

About the role:

We are now looking for a Senior Sustainability Consultant to deliver sustainability projects in the Americas region – to be based in the New York City region or Denver/Boulder area with the ability to travel domestically and internationally as needed.

The successful candidate, working in conjunction with our existing experts, our Vice President of Sustainability Program Management, and CTO will be responsible for:

  • Delivering Uptime Institute’s Sustainability Assessment (currently in beta testing) on-site at client locations;
  • Assisting clients in developing their digital infrastructure sustainability and strategy plans by delivering Uptime’s Sustainability Strategy Gap Analysis (SSGA);
  • Developing and delivering custom sustainability advisory solutions to meet unique client needs as they arise; and
  • Support regional sales managers in business development meetings and by presenting at conferences.

Experience

This is an important role aimed at improving our clients’ IT Estate's sustainability programs across facility operations and management, IT operations and infrastructure, and cross cutting areas such as greenhouse gas emissions and water usage. An understanding of infrastructure engineering/application engineering expertise is essential. The candidate should also have a working knowledge of IT equipment and systems; improving the efficiency and productivity of the IT infrastructure and systems will be a critical part of any sustainability strategy. Uptime is looking for individuals with 5+ years of experience with data center operations, design, or management, with a focus on driving sustainability-related projects and programs.

The successful candidate will have exposure to developing and implementing sustainability programs in global organizations, with robust knowledge of technology, architectures, and related tools. Prior business experience with sustainability programs with a specific focus on ICT is required.

  • The role holder will have detailed working knowledge of sustainability policies, trends, and regulations emerging in the IMEA region.
  • The role holder will have a deep understanding of greenhouse gas accounting, sustainability disclosure frameworks, circular economy practices, and other common standards, frameworks, and metrics used to collect and report on sustainability programs for data centers.
  • The role holder will possess first-hand knowledge of the Enterprise’s typical IT/ infrastructure estates and will have demonstrable experience working with IT management to successfully create and grow sustainability frameworks and capabilities within these organizations.
  • The role holder will have specific experience in managing and or delivering sustainability-related projects with the enterprise or service provider sector in IMEA and around the world
  • 5+ years of experience developing and delivering professional services in the data center industry.
  • The role holder will be passionate about helping the global ICT sector to reduce its environmental impact and act as a good corporate citizen.
  • Experience interacting with regional regulatory or governmental agencies' current and emerging regulatory requirements in IMEA and the rest of the world is a plus.

Skills

  • Strong technology and/or ICT experience obtained via a career in industry or another consultancy. This includes a strong understanding of typical data center electrical and mechanical systems.
  • Fluent in verbal and written English with a preference for candidates that can also speak and write in Spanish.
  • Bachelors degree in engineering, science, and/or business.
  • Knowledge of the latest data center infrastructure technology trends, and an appreciation of the opportunities and risks they present.
  • Demonstrated ability to build effective relationships with multiple stakeholders across IT, facilities, sustainability, and compliance functions.
  • Ability to think creatively, generate innovative ideas, question the status quo at our clients’ operations, and deliver effectively against challenging objectives
  • Utilize analytical skills to identify and challenge perceived or actual conflicts between operational resilience and sustainability initiatives.
  • Self-motivated and takes initiative to ensure our clients’ needs are met while ensuring high-quality deliverables.
  • The ability to deliver bespoke and innovative approaches to make sure that our strategic legacy programs continue to evolve, maintaining our reputation as the leading expert on data center resiliency and reliability while adding a sustainability focus to our offerings.
  • First-hand experience working in an operational role, and demonstrating knowledge of relevant legislation and regulations affecting sustainability
  • Excellent oral and written communication skills
  • Strong interpersonal and leadership skills
  • Ability to work iteratively, delivering quickly and frequently to produce high-quality documents and outputs that require little to no rework.

If you are interested, please email a cover letter and resume to: [email protected].

 


Title: Sales Manager

Reports to: Sales Director
Location: Madrid, Spain

Overview

LEET Security is the first Cybersecurity Rating Agency and manages the most reliable model to assess the level of cybersecurity implemented on services, allowing organizations to improve their preparedness and resilience and efficiently manage risks associated with supply chain.

We are part of Uptime Institute, the Standard bearer for Digital Infrastructure performance, proprietary of the Tier Standard used in the design, construction and operations of thousands of sites in more than 114 countries.

Position Sales/Business Development Manager

Senior representative of the company, showing solvency in the knowledge of our solutions and their adaptation to the needs of the market.

Participation in commercial strategy planning for the expansion of the customer base. Responsible for its execution.

Achievement of commercial meetings to establish long term relationships of trust and generation of business opportunities.

Identify business areas, changes, and trends in the market.

Maintenance of a realistic pipeline to achieve the objectives established by the company.

Hands-on involvement in all tasks associated with commercial activity: lead generation, participation in events, etc.

Skills and experience

  • Five or more years of experience in sales of technology-related services in corporate environments, and negotiations with senior / CxO level customer contacts.
  • Proven successes in the complete development of the entire business cycle, from planning to closing.
  • University education.
  • Self-motivating, responsible, proactive, and entrepreneurial character
  • Good oral and written communication/presentation skills and interpersonal relationships.
  • Excellent use of office tools and understanding of CRM systems.
  • English level C1

What we offer

  • Competitive salary.
  • Agile and dynamic environment, in a company with innovative high-value services.
  • Development opportunities in an environment with great international projection.