Latest news from Uptime Institute, our clients, and the industry at large.

In the news

One Data Center Standard to Rule Them All?

Mehdi Paryavi says people from every walk of data center life he’s met over the years call him for advice, ranging from operations staff to senior-level execs. “I have chiller technicians call me that know me from 15 years ago,” he says, adding that he’s as likely to get a call from a facilities manager as from someone configuring core switches and routers.

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Infomart Data Centers Earns Uptime Institute's Management & Operations Stamp of Approval

Infomart Data Centers, a national wholesale data center provider, today announces that its Silicon Valley and Portland facilities have been awarded Management & Operations (M&O) "Stamp of Approval" recertification by Uptime Institute, the globally recognized data center authority.

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Budgets, Business Needs Drive IT Workloads Off-Premises

The Uptime Institute's 2016 survey found the shift of enterprise workloads to off-premises sites may occur faster than anticipated as organizations grapple with a need for agility in an era of tightened IT budgets.

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Will the last computer leaving the corporate data center please turn out the light?

Cloud computing is upending the traditional approach to IT in many ways, but here's a heads up to a risk I’ll bet you didn't see coming. Its driven by the fact that we're reaching an inflection point in large enterprise adoption of cloud computing.

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Lowering Your Data Center’s Exposure to Insurance Claims

There are multiple areas of potential risk in data center environments that can cause incidents resulting in an insurance claim.

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Why Keep the Enterprise Data Center?

Results of this year’s data center industry survey by the Uptime Institute, published today, show that 50 percent of enterprise IT budgets have been either flat or shrinking over the last five years, and that 55 percent of enterprise server footprints have been either flat or shrinking as well.

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Slow Waning of the Enterprise Data Center, in Numbers

The latest data center industry survey by the Uptime Institute shows that the shift of enterprise IT workloads from corporate data centers to various versions of outsourced infrastructure is happening faster than previously expected.

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Uptime Institute: Shift off-premises is happening faster than expected

Adoption of IT outsourcing among businesses is accelerating at a pace that hardly anyone could have predicted, according to the latest report from the Uptime Institute.

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Datacenter Survey Confirms Steady Cloud Shift

According to the annual datacenter industry survey released Wednesday (June 22) by the Uptime Institute, 23 percent of those executives polled expected the shift to cloud platforms to occur by next year while 70 percent think it will be completed over the next three-and-a-half years.

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Move to cloud computing accelerating faster than thought for enterprises, survey finds

Uptime Institute survey of 1,000 IT executives finds most expect to have shifted to cloud or colocated data centers within the next four years.

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University of Colorado Selects FORTRUST for Data Center Services

University of Colorado Athletics has selected FORTRUST, Colorado’s only Tier III Gold certified data center, as their official data center and colocation services provider...

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1-Net North Data Center is Southeast Asia’s First Uptime Institute Certified Tier III Constructed Facility

1-Net Singapore announced May 4th that it has achieved Tier III Certification of Constructed Facility from Uptime Institute for its newly operational 1-Net North data center. The milestone marks 1-Net North as Southeast Asia’s first commercial data center completing Tier III Certification of Constructed Facility, as well as the first of its kind in Singapore.

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CW@50: The changing face of the datacentre over the past 50 years

As Computer Weekly prepares to celebrate its 50th anniversary, we take a look back at how the design and role of the datacentre has changed over the past five decades with Uptime Institute's Pitt Turner.

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CenturyLink wins 2015 Data Center Excellence Award for operational excellence, innovation and certification achievements

CenturyLink announced it has won a 2015 TMC InfoTECH Spotlight Data Center Excellence Award for operational excellence and numerous global data center achievements. The award recognizes the most innovative and enterprising data center vendors.

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The reasons why Uptime Institute changed its Tier-rating system

Two months ago (July 1st, 2015), the Uptime Institute implemented a change that rumbled through the data center industry. The “industry standard” certifications were to be revamped. In that process, the Tier Certification of Design Documents (TCDD) was stripped of any stand-alone value for commercial data centers in North America... By Michael P. Kassner

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Forsythe Data Centers Earns Prestigious Tier III Certification of Constructed Facility From Uptime Institute

Forsythe Technology announced that Uptime Institute awarded Tier III Certification of Constructed Facility to the new Forsythe Data Centers 221,000-square-foot Retail+® colocation facility in Elk Grove Village, Illinois on May 27, 2015...

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Nomura Research Institute Data Center Receives the First Uptime Institute M&O Stamp of Approval in Japan

NRI Recognized for Highly Effective Facility Management and Operations.

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HVAC Factor: Data Center Operations

Uptime Institute's Julian Kudritzki and Scott Killian explain why data center efficiency efforts should go beyond PUE in this Facility Executive article.

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Explaining the Uptime Institute's Tier Classification System

Uptime Institute’s Tier Classification System for data centers is approaching the two decade mark. Since its creation in the mid-1990s, the system has evolved from a shared industry terminology into the global standard for third-party validation of data center critical infrastructure. Over the years, some industry pundits have expressed frustration with the Tier System for being confusing. In many cases these writers have misrepresented the purpose and purview of the program.

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Dataspace Awarded Tier III Certification of Operational Sustainability–Gold by Uptime Institute, First in Russia and Continental Europe

DataSpace colocation data center is awarded Tier III Certification of Operational Sustainability-Gold by Uptime Institute, the fifth such designation worldwide and the first in Russia and Continental Europe. The Tier III Certification of Operational Sustainability­–Gold  is the proofmark of the highest level of operational sustainability for a data center. Located in the central part of Moscow...

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Huawei and Uptime Institute Sign Agreement

Huawei, a leading global information and communications technology (ICT) solutions provider, has signed the "Tier Certification strategic cooperation" agreement with Uptime Institute...

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Uptime Institute Press Releases

Uptime Institute Symposium: China Announced in Shanghai 22 March 2017

Uptime Institute Symposium: China Announced in Shanghai 22 March 2017

First China Event Addresses Issues Unique to Region

SEPTEMBER 8, 2016, SEATTLE, WA – Uptime Institute, the globally recognized data center authority today announced Uptime Institute Symposium: China set for 22 March 2017 in Shanghai at the Grand Hyatt. The Uptime Institute Symposium: China is designed to directly focus on both the opportunities and unique issues and assets in China, coupled with the ability for broader discussion on pressing global innovations and challenges.

This senior-level, exclusive event allows delegates to hear from Uptime Institute senior resources on key issues and topics on the data center and IT infrastructure landscape. Topics will range from a keynote and plenary sessions that speak to global issues and trends along with local issues presented by area experts and select guest speakers. The program will focus on the strategies for deploying data centers that are reliable, efficient, and responsive to the business environment with the ultimate goal of achieving IT Infrastructure Excellence.

“There is a considerable ongoing investment in China and coupled with rapid technological changes, there is continuous pressure on data center owners and operators to design and operate their mission-critical facilities to the very highest standards,” said Lee Kirby, president of Uptime Institute. “With our regional Uptime Institute Symposium: China, we combine deep executive level discussions with our data center and IT infrastructure experts along with regional executives deeply familiar with what is going on in the local markets to help solve specific issues. This will help individually address each market area to delve into local needs and requirements and help them to achieve their goals.”

An early snapshot of Uptime Institute Symposium: China sessions includes:
  • Ensuring the Performance of Your Data Center Facilities
  • The Organizational Imperative and Business Benefit of Efficient IT
  • How to Avoid a DCIM Procurement Disaster
  • Common Operations Pitfalls in Even the Most Advanced Data Centers
  • Guidance for Selecting IT Infrastructure Partners
  • Tiers Demystified: An explanation of the Uptime Institute Tier Certification Process
  • Complex Systems Failures: Solving Human Error at the Management Level
  • Commissioning & Testing: Why this Step is So Crucial to the Success of Your Capital Project
  • Lurking Vulnerabilities: Common Operations Pitfalls in even the Most Advanced Data Centers

The regional events are a strategic shift for Uptime Institute in order to bring Symposia to a number of markets around the globe, beginning in Dubai 7 December, 2016 at Uptime Institute: Middle East, and China in March of 2017. A full 2017 events calendar will be available from Uptime Institute soon. Additionally, Uptime Institute will participate in a number of important Data Center events from our sister division, 451 Research. These include the launch of Data Center Executive Summit in New York, 8 November, and an extended presence at the London-based Data Centre Executive Summit on 20 October.

About Uptime Institute
Uptime Institute is an unbiased advisory organization focused on improving the performance, efficiency, and reliability of business critical infrastructure through innovation, collaboration, and independent certifications. Uptime Institute serves all stakeholders responsible for IT service availability through industry leading standards, education, peer-to-peer networking, consulting, and award programs delivered to enterprise organizations and third-party operators, manufacturers, and providers. Uptime Institute is recognized globally for the creation and administration of the Tier Standards & Certifications for Data Center Design, Construction, and Operational Sustainability along with its Management & Operations reviews, FORCSS® methodology, and Efficient IT Stamp of Approval.

Uptime Institute ­­– The Global Data Center Authority®, a division of The 451 Group, has office locations in the U.S., Mexico, Costa Rica, Brazil, U.K., Spain, U.A.E., Russia, Taiwan, Singapore, and Malaysia. 

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Cloud Transition Faster Than You Think According To Uptime Institute 2016 Data Center Industry Survey

Cloud Transition Faster Than You Think According To Uptime Institute 2016 Data Center Industry Survey

Survey Findings Show Industry Poised For Major Realignment, With Need to Better Emulate Service Providers

JUNE 22, 2016, SEATTLE, WA – Uptime Institute, the globally recognized data center authority, today announced the results of the 2016 Uptime Institute Data Center Industry Survey. The sixth annual survey provides an overview of the major trends shaping IT infrastructure delivery and strategy. According to survey findings, 50% of senior enterprise IT executives expect the majority of IT workloads to reside off-premise in cloud or colocation sites in the future. Of those respondents 70% expect that shift to occur by 2020, and 23% expect the shift will happen by next year.

“The shift is occurring, and our findings show an industry in a state of flux,” said Matt Stansberry, Director of Content and Publications for Uptime Institute. “We saw the trends lining up beginning with our 2013 survey, noting that enterprise IT teams were not effectively communicating data center cost and performance metrics to their C-level executives. The business demand for agility and cost transparency has driven workloads to the public cloud. Our counsel to data center and IT professionals is to become more effective at articulating and showcasing their value to the business.”

Uptime Institute Survey findings since 2013 have shown that the majority of respondents report some percentage of their IT portfolio resides outside of their enterprise-owned data centers, either in the cloud or some form of off-premise computing. But the annual Data Center Industry Survey takes the pulse of the legacy, on-premise enterprise IT and data center operations teams, many of which are not motivated or inclined to move to cloud. Previous results likely underrepresented the shift to cloud computing, as business units deployed in the cloud without IT Operations or Data Center personnel involvement. IT as a whole needs to move away from its current role as a slow-moving centralized provider, and instead direct corporate governance across the various business lines – evaluating security, costs, and performance of IT for the business. Additionally, legacy enterprise IT groups need to develop clearer messages to the business to articulate their value and efficacy.

Enterprise Related Findings Include:
  • Many legacy enterprise IT departments are shrinking, due to budget pressures, IT hardware advances and the outsourcing of workloads to cloud and colocation providers.
  • For the last five years, approximately 50% of enterprise IT departments have reported flat or shrinking of overall budgets (combined spend for on-premise technology infrastructure of IT and data center facilities). This figure has remained steady in each Uptime Institute survey. Some enterprise IT organizations are receiving modest budget increases, but fewer than 10% are realizing significant growth.
  • 55% of enterprise-managed server footprints are flat or shrinking
  • Colocation providers had experienced tremendous growth in the last 5 years, but shrinking enterprise IT deployments are now impacting capital project cycles across the board.
High Customer Satisfaction with Colocation:
  • 50% of respondents are satisfied or very satisfied with primary provider
  • 7% said they were dissatisfied or very dissatisfied
  • In 2015, enterprise IT organizations reported slightly more outages in their enterprise-owned sites over a 2-year period than their colocation service providers
Outsourcing Model is Not the Answer to all Problems:
  • 40% of enterprise respondents are paying more for colocation contracts than initially planned
  • Nearly 1/3 experiences an outage at a colocation vendor site
  • Over 60% said the penalty clause in their Service Level Agreement (SLA) would not adequately offset the cost of that outage to the business

Enterprise organizations paying a premium for a 3rd party to deliver data center capacity should hold service providers to higher standards. There is room for improvement in vetting, negotiating and managing those relationships.

The Uptime Institute survey findings show that competition from service providers threatens the relevance or very existence of enterprise IT teams. Leading enterprise IT organizations will be most successful by driving efficiency and transparency in their own assets, and providing corporate governance over security, costs, efficiency and performance of Service Providers for end users.

The sixth annual Uptime Institute Data Center Industry Survey was conducted via email in February, 2016 and includes global responses from over 1,000 data center operators and IT practitioners.

About Uptime Institute
Uptime Institute is an unbiased advisory organization focused on improving the performance, efficiency, and reliability of business critical infrastructure through innovation, collaboration, and independent certifications. Uptime Institute serves all stakeholders responsible for IT service availability through industry leading standards, education, peer-to-peer networking, consulting, and award programs delivered to enterprise organizations and third-party operators, manufacturers, and service providers. Uptime Institute is recognized globally for the creation and administration of the Tier Standards & Certifications for Data Center Design, Construction, and Operational Sustainability (now over 700 certifications globally) along with its Management & Operations reviews, FORCSS® methodology, and Efficient IT Stamp of Approval.

Uptime Institute ­­– The Global Data Center Authority®, a division of The 451 Group, has office locations in the U.S., Mexico, Costa Rica, Brazil, U.K., Spain, U.A.E., Russia, Taiwan, Singapore, and Malaysia. 

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Uptime Institute Appoints R. Lee Kirby to New Position of President

Uptime Institute Appoints R. Lee Kirby to New Position of President

Executive Leadership Changes Designed to Accelerate Company’s Global Growth and Expansion

APRIL 11, 2016, SEATTLE, WA - Uptime Institute, the globally recognized data center expert today announced the appointment of R. Lee Kirby to President of Uptime Institute. Kirby had previously held the position of Chief Technology Officer, providing thought leadership and technical vision. Julian Kudritzki retains the position of Chief Operating Officer and now takes on the direct leadership of important new strategic initiatives for the company with the new Efficient IT and Corporate Governance Advisory Services, standardizing global data center portfolios, and reducing resource consumption in IT infrastructure.

"These changes are intended to streamline reporting relationships, further align the organizational structure, and support global industry leadership,” said Martin V. McCarthy, Group Chairman and CEO of The 451 Group, Uptime Institute parent company. “Lee Kirby has driven the maturation and adoption of operational services and has played a key role in our strategic growth during his 3-year tenure at Uptime Institute. In his role as COO, Julian Kudritzki, a veteran of more than a decade at Uptime, has been fundamental to the success of Uptime Institute’s Tier Certification Services and now plays a critical role working directly with me as we broaden our position in the data center with strategic initiatives geared toward Efficient IT and IT Governance. We are all proud of the accomplishments of these talented individuals."

Kirby has more than 30 years of experience in all aspects of information systems, strategic business development, finance, planning, human resources and administration in both the private and public sectors. His core technical competency has focused on improving the performance of critical infrastructure through sustainable solutions that reduce power and water consumption across all industries. His leadership from business strategy development and a focus on sustainable operations has repeatedly driven value to all stakeholders. In addition to his years as a successful technology industry leader, Kirby had a successful military career of over 36 years (Ret. Colonel, US Army) and continues to serve as an advisor to many veteran support organizations.

About Uptime Institute
Uptime Institute is an unbiased advisory organization focused on improving the performance, efficiency, and reliability of business critical infrastructure through innovation, collaboration, and independent certifications. Uptime Institute serves all stakeholders responsible for IT service availability through industry leading standards, education, peer-to-peer networking, consulting, and award programs delivered to enterprise organizations and third-party operators, manufacturers, and providers. Uptime Institute is recognized globally for the creation and administration of the Tier Standards & Certifications for Data Center Design, Construction, and Operational Sustainability along with its Management & Operations reviews, FORCSS® methodology, and Efficient IT Stamp of Approval.

Uptime Institute ­­– The Global Data Center Authority®, a division of The 451 Group, has office locations in the U.S., Mexico, Costa Rica, Brazil, U.K., Spain, U.A.E., Russia, Taiwan, Singapore, and Malaysia. 

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Uptime Institute Symposium: Middle East Announced for December 7 in Dubai

Uptime Institute Symposium: Middle East Announced for December 7 in Dubai

Reveals Strategic Global Format to Address Issues Unique to Regions

APRIL 4, 2016, SEATTLE, WA - Uptime Institute, the globally recognized data center expert today announced Uptime Institute Symposium: Middle East set for December 7, 2016 in Dubai at the Ritz Carlton. The Uptime Institute Symposium: Middle East marks a strategic shift for Uptime Institute events, with plans to bring Symposia to a number of markets around the globe. The new regional conferences will be better able to directly address both the opportunities and unique issues of each region, coupled with the ability for broader discussion on global issues.

In recent years, up to a quarter of delegates of the United States-based Uptime Institute Symposium traveled from outside North America to participate in the event. In 2015 alone, attendees came from over 30 countries to participate. In that timeframe, Uptime Institute also hosted over a dozen invitation-only Leadership Conferences in 10 countries. The large number of international audiences in attendance at Symposium, coupled with the extensive interest in the over-subscribed Leadership Conferences, showed the need to host larger events outside the US to help Infrastructure Leadership and Operations stakeholders around the world improve the performance, efficiency and reliability of their business critical infrastructure.

"After 10 successful years of Uptime Institute Symposium in the United States, we are proud to expand Symposium across the world. Taking Symposium overseas gives us the ability to more effectively address both market-level and global industry challenges," said Julian Kudritzki, Chief Operating Officer of Uptime Institute. "We are excited to support deep executive level roundtables as well as serve the needs of data center and IT infrastructure experts. This model will blend the market-specific with global trends and innovations. We are pleased to begin hosting multiple Symposia launching first in the Middle East with China to follow shortly thereafter."

At Uptime Institute Symposium: Middle East, delegates will hear from Uptime Institute executives on key issues and topics on the data center and IT infrastructure landscape. Topics will range from a keynote and plenary sessions that speak to global issues and trends along with uniquely local issues presented by area experts and guest speakers.

An early snapshot of Uptime Institute Symposium: Middle East sessions includes:

  • Tiers Demystified: An explanation of the Uptime Institute Tier Certification Process
  • Complex Systems Failures: Avoiding Outages Due to Human Error
  • Mission Critical Commissioning: Why this Step is Critical to the Success of Your Capital Project
  • Lurking Vulnerabilities: Common Operations Pitfalls in even the Most Advanced Data Centers
  • And more

The Uptime Institute Symposium will return to the U.S. in 2017 with both new and familiar components, a full 2017 calendar will be available soon. Additionally, Uptime Institute will participate in a number of important Data Center events from our sister division, 451 Research. These include the launch of Data Center Executive Summit in New York, November 8 and extended presence at the London-based Data Centre Executive Summit on October 20.

About Uptime Institute
Uptime Institute is an unbiased advisory organization focused on improving the performance, efficiency, and reliability of business critical infrastructure through innovation, collaboration, and independent certifications. Uptime Institute serves all stakeholders responsible for IT service availability through industry leading standards, education, peer-to-peer networking, consulting, and award programs delivered to enterprise organizations and third-party operators, manufacturers, and providers. Uptime Institute is recognized globally for the creation and administration of the Tier Standards & Certifications for Data Center Design, Construction, and Operational Sustainability along with its Management & Operations reviews, FORCSS® methodology, and Efficient IT Stamp of Approval.

Uptime Institute ­­– The Global Data Center Authority®, a division of The 451 Group, has office locations in the U.S., Mexico, Costa Rica, Brazil, U.K., Spain, U.A.E., Russia, Taiwan, Singapore, and Malaysia. 

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Uptime Institute to Serve as Global Contributor for Data Centre World

Uptime Institute to Serve as Global Contributor for Data Centre World

Company to share data centre and IT Infrastructure best practices at 5 upcoming global events

MARCH 30, 2016, SEATTLE, WA - Uptime Institute, the global data centre authority, today announced that the company will collaborate with CloserStill Media, organizers of the Data Centre World series of events. Uptime Institute continues to help some of the world's leading IT organizations address the industry's most complex and chronic management problems. Uptime Institute will bring that experience, research and deep expertise as global contributor to the Data Centre World events.

"Data Centre World's event series is an excellent environment for data center professionals to both broaden their professional horizons by learning about new developments and best practices in the sector and establish a stronger network with each other," said Phil Collerton, managing director, EMEA of Uptime Institute. "Uptime Institute's particular area of focus will be the enterprise's leading challenge to manage costs and increase efficiency, amidst the many ways that IT can be procured and maintained."

Data Centre World has become the largest gathering of data centre professionals from around the globe with 11,958 attendees last year. In its 10th year, Data Centre World hosts the leading data centre suppliers and decision makers from across technology and enterprise sectors as well as leading industry thought leaders and practitioners. This year's event will be held April 12-13 at ExCel, London.

"We are proud to include Uptime Institute as a global contributor to Data Centre World events, said Thomas Standley, Managing Director - Technology, CloserStill Media. "Uptime Institute's standing as a third party advisory provides important insights into both the challenges and opportunities facing data centres today, giving attendees access to the latest thinking on improving efficiency and performance."

As part of the multi-event, multi-regional platform for Uptime Institute's unique and unbiased research and industry insights at Data Centre World, Uptime Institute will present five sessions on April 12th and 13th at Data Centre World London, registration can be found online, sessions include:

  • Data Centre Trends Driving Change in 2016 - What Does it Mean to you?
    Phil Collerton Managing Director EMEA, Uptime Institute
    Location - Data Centre Design & Build & Physical Security Theatre
    Tuesday, April 12th, 11:15 - 11:40
  • Data Centre Best Practices, How to be Brilliant with Management and Operations
    Fred Dickerman, Senior Vice President Management Services, Uptime Institute
    Location: Data Centre Design, Build & Physical Security Theatre
    Tuesday, April 12th, 2:40 – 3:40 and Wednesday, April 13th, 1:30 - 2:30
  • Smart Decisions for Complex Problems, What's Best for your Bottom Line? Structured decision-making process for high availability infrastructure
    Fred Dickerman, Senior Vice President Management Services, Uptime Institute
    Location: Data Centre Design, Build & Physical Security Theatre
    Tuesday, April 12th, 3:40-4:40 and Wednesday April 13th, 2:30 - 3:30

In addition to the London event, Uptime Institute will also provide insight and advice on how organizations can improve the performance, efficiency, and reliability of business critical infrastructure through innovation, collaboration, and independent certifications at the following events:

  • Data Centre World Hong Kong, May 18-19
  • Data Centre World Singapore, October 12-13
  • Data Centre World Frankfurt, November 23-24
  • Data Centre World Paris, November 29-30

About Uptime Institute
Uptime Institute is an unbiased advisory organization focused on improving the performance, efficiency, and reliability of business critical infrastructure through innovation, collaboration, and independent certifications. Uptime Institute serves all stakeholders responsible for IT service availability through industry leading standards, education, peer-to-peer networking, consulting, and award programs delivered to enterprise organizations and third-party operators, manufacturers, and providers. Uptime Institute is recognized globally for the creation and administration of the Tier Standards & Certifications for Data Center Design, Construction, and Operational Sustainability along with its Management & Operations reviews, FORCSS® methodology, and Efficient IT Stamp of Approval.

Uptime Institute ­­– The Global Data Center Authority®, a division of The 451 Group, has office locations in the U.S., Mexico, Costa Rica, Brazil, U.K., Spain, U.A.E., Russia, Taiwan, Singapore, and Malaysia. 

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BPM Practices Come to the Data Center with Uptime Institute’s Management & Operations Stamp of Approval

BPM Practices Come to the Data Center with Uptime Institute’s Management & Operations Stamp of Approval

Business Excellence and Standardization Key to Cost Savings and Success

MARCH 22, 2016, SEATTLE, WA – Uptime Institute, the globally recognized data center expert, applies principles of business process management (BPM) along with unparalleled data center knowledge and expertise to provide an independent third-party assessment for data center management and operations with the Management and Operations (M&O) Stamp of Approval. With continued demand for data across all business functions, today’s IT and data center infrastructure stakeholders are under continuous pressure to deliver value while maintaining cost and efficiency and the M&O Stamp of Approval provides the guidance and framework to drive best practices for the effective management and operations of a data center.

The Uptime Institute M&O Stamp of Approval was developed around the belief that facility management issues are fixable, frequently without a major resource commitment, providing the greatest opportunity to reduce risks to data center availability. With data center operations running 24x7, companies need to keep business running efficiently. The Uptime Institute M&O Stamp of Approval provides a means to conduct risk analysis at a portfolio level and provide senior management with the information needed to make informed decisions on whether to accept the risk identified in the report or take the corrective actions required to mitigate risks. Additionally, in today’s margin-centric world, the M&O Stamp of Approval allows companies to get the most of their facility and related assets and realize cost savings through these efforts.

“Clients who achieve the Uptime Institute M&O Stamp of Approval demonstrate an organizational commitment to operational excellence and specific aptitude for risk management. The M&O Stamp of Approval is a key underwriting consideration. Clients may realize premium savings in Property, Errors & Omissions (E&O), General Liability and Workers Compensation programs,” said Stephen Douglas, Risk Control Director for Technology, CNA. “Uptime Institute’s M&O Stamp of Approval assesses behaviors in data center operations management which additionally benefits reliability, availability and IT performance.”

The Uptime Institute M&O Stamp of Approval is designed to work across groups and departments, cultures and practices. The assessment reviews areas for improvement along with what is working well, to enable management to improve results across the data center portfolio. This serves to build highly effective teams with shared objectives.

“Our customers tell us that many operations and staff decisions were chosen on price alone,” said Julian Kudritzki, Chief Operating Officer of Uptime Institute. “Why put important data at risk when the Uptime Institute M&O Stamp of Approval can provide peace of mind, validating the effectiveness of risk management measures and programs?”

Benefits in achieving the Uptime Institute M&O Stamp of Approval include:

  • Ensures that optimum staffing configuration is in place to support business presence objective
  • Confirms that plans are in place to maintain a collaborative culture and continuous training to avoid attrition. For example, the average cost to replace a mid-level employee with an average salary of $80,000 is $120,000, or 150 percent of their annual salary. (SOURCE: TLNT/EREMEDIA)
  • Small changes can reap big benefits, for example, operating set points are routinely checked, and temperatures that can be adjusted by 6-10 degrees. In a large data center, a one degree change can result in an average of $1 million in annual savings.
  • Potential premium savings in your insurance program.
  • A recent 451 Research survey found that aligning data center processes is in the Top 3 of enterprise IT priorities. This goal can only be achieved through collaboration by the multiple groups responsible for the data center. The cohesion for process improvement and standardization across the portfolio is provided whether owned/operated or outsourced.
  • A recent Uptime Institute analysis of 20 years of abnormal incident data from its members showed human error to blame for more than 70% of all data center outages. Better process and collaboration builds better communication across levels and departments to instill good procedures and behaviors, improved habits and productivity.

Customer quotes:

  • “The M&O Stamp of Approval illustrates a company’s future intention of creating a consistent path of excellence with its people, process and tools,” said John Sheputis, President of Infomart Data Centers.
  • “Processes and equipment can remain constant for a period of time but staff can change. The M&O Stamp of Approval helps pinpoint and analyze operational gaps, driving best-in-class data centers and results. It also validates CenturyLink’s focus on continuously improving our innovative data center operations,” said Kelly Sullivan, VP of Global Data Center Operations, CenturyLink.
  • “I see three clear benefits to the Uptime Institute M&O Stamp of Approval, proven methodology of assessing operations practices, validating our program via benchmarking supported by a third party leader and promotion from a globally accepted and recognized organization,” said Herb Alvarez, Director of Global Engineering & Critical Facilities, at American International Group (AIG).
  • "NRI is the first organization in Japan to achieve two Uptime Institute M&O Stamps of Approval, said Mr. Takuhito Sakata, Senior Managing Director, Data Center Services Division of NRI. “We view the achievement as a strong differentiator to illustrate data center excellence. The Uptime Institute M&O Stamp of Approval's credible review has provided numerous insights to help lead us to a higher level of management. We strive for best practices in safety and reliability and now plan to extend the M&O Stamp of Approval to all core data centers."

M&O rationalizes, affirms, and improves BPM practices in data centers worldwide, thereby addressing issues prevalent and pressing worldwide. M&O Stamp of Approval has been awarded throughout the Americas, Europe, Russia, Middle East, and across Asia Pacific.

About Uptime Institute
Uptime Institute is an unbiased advisory organization focused on improving the performance, efficiency, and reliability of business critical infrastructure through innovation, collaboration, and independent certifications. Uptime Institute serves all stakeholders responsible for IT service availability through industry leading standards, education, peer-to-peer networking, consulting, and award programs delivered to enterprise organizations and third-party operators, manufacturers, and providers. Uptime Institute is recognized globally for the creation and administration of the Tier Standards & Certifications for Data Center Design, Construction, and Operational Sustainability along with its Management & Operations reviews, FORCSS® methodology, and Efficient IT Stamp of Approval.

Uptime Institute ­­– The Global Data Center Authority®, a division of The 451 Group, has office locations in the U.S., Mexico, Costa Rica, Brazil, U.K., Spain, U.A.E., Russia, Taiwan, Singapore, and Malaysia. 

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CenturyLink continues to raise industry bar for operational excellence by certifying over half of its data center portfolio with Uptime Institute M&O Stamp of Approval

CenturyLink continues to raise industry bar for operational excellence by certifying over half of its data center portfolio with Uptime Institute M&O Stamp of Approval

Milestone validates CenturyLink’s commitment to becoming first data center hosting provider to achieve full certification with Uptime Institute’s Management & Operations Guidelines

NEW YORK (December 7, 2015) – Uptime Institute today announced that it has successfully certified more than half of CenturyLink, Inc.’s global data centers with its Management & Operations (M&O) Stamp of Approval. Uptime Institute will evaluate the remainder of CenturyLink’s more than 50 global data centers over the next 12 months.

This time last year, CenturyLink singularly pledged its commitment to data center operational excellence by pursuing the M&O Stamp of Approval for all its data centers, which validates the critical facilities management and operations practices of an existing data center. Earning this credential demonstrates leadership and provides third-party assurance that a data center satisfies industry-recognized criteria for excellence, risk management, and reliability.

“We sought a level of achievement to differentiate CenturyLink’s data centers beyond what was expected or commonplace. Uptime Institute’s M&O Stamp of Approval requires a level of rigor and aptitude specific to data centers that digs into, and recognizes, our operational achievements,” said David Meredith, senior vice president, CenturyLink.

“CenturyLink’s commitment and achievements are unparalleled. If customers think this same diligence is demonstrated by all providers–they are gambling with their IT investment and performance if they don’t ask to see the unbiased, third-party proof,” noted Lee Kirby, CTO of Uptime Institute.

With these continued efforts, CenturyLink is not only raising the bar for operations excellence, but also accountability and rigor in RFPs and procurement. CenturyLink is the first in several markets, including Seattle, Denver, and Atlanta, with the latest awards in London. Furthermore, CenturyLink has the largest portfolio of certified sites around the globe.

In addition to committing to M&O Stamp of Approval across its portfolio, CenturyLink has also received several Tier Certifications from Uptime Institute for recent data center build projects throughout the United States, Canada and Hong Kong.

About Uptime Institute
Uptime Institute is an unbiased advisory organization focused on improving the performance, efficiency, and reliability of business critical infrastructure through innovation, collaboration, and independent certifications. Uptime Institute is recognized globally for the creation and administration of the Tier Standards & Certifications for Data Center Design, Construction, and Operations, along with its Management & Operations (M&O) Stamp of Approval, FORCSS® methodology, and Efficient IT Stamp of Approval.

Uptime Institute ­­– The Global Data Center Authority®, a division of The 451 Group, has office locations in the U.S., Mexico, Costa Rica, Brazil, U.K., Spain, U.A.E., Russia, Taiwan, Singapore, and Malaysia. Visit www.uptimeinstitute.com for more information.

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CenturyLink M&O Stamp of Approval 

Uptime Institute Awards Bank Hapoalim first Tier Certification in Israel

Uptime Institute Awards Bank Hapoalim first Tier Certification in Israel

Israel’s largest bank achieves Tier III Certification of Constructed Facility

NEW YORK (July 9, 2015) – Uptime Institute recently awarded Israel’s largest financial institution, Bank Hapoalim, Tier III Certification of Constructed Facility for its ROTEM data center.

Uptime Institute created the standard Tier Classification System in 1993 to consistently evaluate various data center facilities in terms of potential site infrastructure performance, or uptime. The Tiers (I-IV) are progressive Tier I being the most basic to Tier IV as fault-tolerant; each Tier incorporates the requirements of all the lower Tiers.

A Tier III data center requires no shutdowns for equipment replacement and maintenance. A redundant delivery path for power and cooling is added to the redundant critical components of so that each and every component needed to support the IT processing environment can be shut down and maintained without impact on the IT operation.

This is the first Tier Certified data canter facility awarded in Israel, which signifies that the design, construction, and commissioning meet the Uptime Institute's rigorous criteria for Concurrent Maintainability. To date, Uptime Institute has awarded nearly 170 Tier Certifications of Constructed Facilities in 43 countries.

Financial organizations require maximum uptime, and the rigorous planning, execution, and system testing under real-world conditions speaks to Hapoalim Bank’s commitment to IT availability. The award is based on review of multiple mechanical and facility criteria as defined in the Tier Standard: Topology, the globally recognized benchmark for data center uptime.

"To be the first data center in Israel with Tier Certification is part of the bank’s commitment for excellence. The data center facility is critical to the bank in order to offer its customers the most innovative services using the most advanced technological capabilities, with maximum availability", said Shimon Katz the project manager. "The challenge of achieving the Tier Certification to this project, with its unique characteristics, could not have happened without the mutual cooperation of the bank's team along with our partners to the design and implementation of the project".

“The Bank Hapoalim team was highly professional and a pleasure to work with,” said Lee Kirby, Uptime Institute’s Chief Technology Officer. “It was particularly fascinating to work with the additional requirements of a physically protected data center and a testament to the risk assessment process the client applied to this project.”

About Uptime Institute
Uptime Institute is an unbiased advisory organization focused on improving the performance, efficiency, and reliability of business critical infrastructure through innovation, collaboration, and independent certifications. Uptime Institute serves all stakeholders responsible for IT service availability through industry leading standards, education, peer-to-peer networking, consulting, and award programs delivered to enterprise organizations and third-party operators, manufacturers, and providers. Uptime Institute is recognized globally for the creation and administration of the Tier Standards & Certifications for Data Center Design, Construction, and Operations, along with its Management & Operations (M&O) Stamp of Approval, FORCSS® methodology, and Efficient IT Stamp of Approval.

Uptime Institute ­­– The Global Data Center Authority®, a division of The 451 Group, has office locations in the U.S., Mexico, Costa Rica, Brazil, U.K., Spain, U.A.E., Russia, Taiwan, Singapore, and Malaysia.

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Uptime Institute Announces Efficient IT Stamp of Approval

Uptime Institute Announces Efficient IT Stamp of Approval

MAY 20, 2015, SANTA CLARA, CALIF. – Since its founding over twenty years ago, Uptime Institute has focused on improving IT efficiency, leading the industry by developing management-based recommendations for significant cost and resource savings. 

Uptime Institute has developed:
  • Ten years of Uptime Institute Symposium, the data center industry’s leading knowledge sharing event;
  • Eight years of the Brill Awards for Efficient IT, a case study program recognizing significant achievement in efficiency;
  • And, four years of Server Roundup, a contest resulting in tens of millions of dollars saved by recovering underutilized assets.

Building on that investment and decades of research, Uptime Institute announces the industry’s first holistic, third-party assessment for efficiency and sustainability, the Uptime Institute Efficient IT Stamp of Approval.

Over the last decade, the data center industry has doggedly pursued energy efficiency across the power and cooling infrastructure, often ignoring the more meaningful underlying causes of systemic IT inefficiency. This assessment focuses on a holistic approach that assesses IT efficiency across three criteria: Leadership, Operations, and Design.

“Uptime Institute Efficient IT is about better use of resources to better enable the business,” said Julian Kudritzki, Chief Operating Officer of Uptime Institute. “Efficient IT isn’t bought, it’s managed. But in many siloed organizations, there is no effective structure to recognize achievement or set meaningful goals. Uptime Institute Efficient IT Stamp of Approval codifies the management processes and leadership behaviors that ensure sustained cost savings and resource agility.”

The Uptime Institute Efficient IT Stamp of Approval is based on behaviors and outcomes rather than prescriptive requirements, similar to the globally recognized Uptime Institute Management & Operations (M&O) Stamp of Approval.

The Uptime Institute Efficient IT Stamp of Approval benchmarks the enterprise’s achievement in terms of planning, decision making, actions taken, and monitoring to improve asset utilization and extend lifecycle across compute, storage, and network systems, and the data center itself.

There are two award levels for Uptime Institute Efficient IT: Approved and Activated. Approved sites have met the Uptime Institute’s protocols for industry excellence, and the stamps are valid for two years. Companies that have formally committed to the Uptime Institute’s Efficient IT principles, and are using the program to drive improvements receive an Activated Stamp, which is valid for one year.

Early adopters of Uptime Institute Efficient IT include leading integrated healthcare provider Kaiser Permanente, with two Stamps of Approval, and Mexico-based CEMEX, one of the world’s largest building materials companies, with an Activated stamp for its site in Monterrey.

“At Kaiser Permanente, we know that healthy communities depend on sustainable business practices,” said Steve Press, Vice President of Data Center Solutions at Kaiser Permanente. “It is important for our organization to pursue efficient IT from a holistic standpoint, and work toward continuous improvement so that we can deliver high quality, affordable care to our members that supports total health.”

Uptime Institute has completed an extensive pilot phase and announced the public rollout during the opening keynote of the tenth annual Uptime Institute Symposium.
Uptime Institute is an unbiased advisory organization focused on improving the performance, efficiency, and reliability of business critical infrastructure through innovation, collaboration, and independent certifications. Uptime Institute serves all stakeholders responsible for IT service availability through industry leading standards, education, peer-to-peer networking, consulting, and award programs delivered to enterprise organizations and third-party operators, manufacturers, and providers. Uptime Institute is recognized globally for the creation and administration of the Tier Standards & Certifications for Data Center Design, Construction, and Operational Sustainability along with its Management & Operations reviews, FORCSS™ methodology, and energy efficiency initiatives.

Uptime Institute – The Global Data Center Authority®, a division of The 451 Group, has office locations in the U.S., Mexico, Costa Rica, Brazil, U.K., Spain, U.A.E., Russia, Taiwan, Singapore, and Malaysia. 

For more information, please contact:
Matt Stansberry
Uptime Institute
(330) 620-5293
mstansberry@uptimeinstitute.com

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Uptime Institute to Certify All of CenturyLink’s 57 Data Centers for Management and Operations (M&O) Excellence

Uptime Institute to Certify All of CenturyLink’s 57 Data Centers
for Management and Operations (M&O) Excellence

CenturyLink is First Data Center Hosting Provider to Commit Globally to
Uptime Institute’s M&O Guidelines

NEW YORK / MONROE, La. (December 2, 2014) – Uptime Institute today announced that CenturyLink, Inc. (NYSE: CTL) will be the first company to be evaluated and awarded at the global portfolio level for Management & Operations (M&O) certification. CenturyLink has pledged its commitment to data center operational excellence by pursuing the M&O Stamp of Approval for all 57 of its global data centers.

The M&O Stamp of Approval is an outcome-based guideline that centers on operational excellence and was developed based on analyzing the root cause of 20 years of outages in high-performance data centers. M&O moves beyond a subjective “best practices” approach, looking at why data centers fail and how to minimize, if not eliminate, operator errors and management shortfalls. Uptime Institute has long held that the leading cause of data center failures is operations related, and a well-run, legacy data center may out-perform a poorly run data center featuring a more robust or modern design.

“We view Uptime Institute as the preeminent global authority on data center standards and believe that businesses should hold their data center providers to high standards for operational excellence,” says David Meredith, senior vice president at CenturyLink. “A data center’s design is a strong foundation, but keeping businesses running 24/7 requires solid processes and highly qualified staff. CenturyLink is resolute in our commitment to our data center teams—excellence in training, processes and procedures—and the proven results of high-availability data centers.”

“This commitment shows that CenturyLink has the confidence to be open and transparent about its industry-recognized data center facilities, operations and management, and we are honored that the company will use our Management & Operations Stamp of Approval as the standard across its global footprint,” says Lee Kirby, CTO of Uptime Institute. “By adopting an industry standard for existing operations, CenturyLink assures its clients that retirement, turnover, and contractor selection will not disrupt the fundamentals of the operations—and that availability levels remain steady. We applaud CenturyLink for volunteering for a level of scrutiny that no other company has undertaken at this scale, which inherently challenges others in the marketplace to reveal themselves as openly. As organizations evaluate data center providers, M&O certification should be noted as a meaningful competitive differentiation.”

In addition to committing to M&O Stamp of Approval across its portfolio, CenturyLink has also received several Tier Certifications from Uptime Institute for recent data center build projects in the U.S., Canada, and Hong Kong.

About Uptime Institute
Uptime Institute, The Global Data Center Authority®, is an unbiased third-party data center research, education, and consulting organization focused on improving data center performance and efficiency through collaboration and innovation in data center design, management, and operations. Uptime Institute serves all stakeholders of the data center industry, including enterprise and third-party operators, manufacturers, providers, and engineers to ensure that strategic objectives are met. Uptime Institute is best known for its creation and global administration of the Tier Standards for Data Center Design, Constructed Facility, and Operational Sustainability along with its Management and Operations (M&O) reviews, and FORCSS™ methodology.

Uptime Institute has office locations in the U.S., Costa Rica, Brazil, United Kingdom, Spain, Dubai, Russia, Taiwan, Singapore, and Malaysia. Uptime Institute is part of The 451 Group, a leading technology-industry analyst and research company. Visit www.uptimeinstitute.com for more information. 

About CenturyLink

CenturyLink is the third largest telecommunications company in the United States and is recognized as a leader in the network services market by technology industry analyst firms. The company is a global leader in cloud infrastructure and hosted IT solutions for enterprise customers. CenturyLink provides data, voice and managed services in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers for businesses and consumers. The company also offers advanced entertainment services under the CenturyLink® Prism™ TV and DIRECTV brands. Headquartered in Monroe, La., CenturyLink is an S&P 500 company and is included among the Fortune 500 list of America’s largest corporations. For more information, visit www.centurylink.com.

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CenturyLink's Minneapolis-St. Paul Data Center is First and Only Colocation Facility in Minnesota to Earn Tier III Certification of Constructed Facility

CenturyLink's Minneapolis-St. Paul Data Center is First and Only Colocation Facility in Minnesota to Earn Tier III Certification of Constructed Facility

Solidifies CenturyLink's Worldwide Commitment to Uptime Institute's Globally Recognized Certification Services

FOR IMMEDIATE RELEASE

NEW YORK (July 16, 2014) – CenturyLink recently announced the opening of its newest data center in Minneapolis-St. Paul, MP2, which received Uptime Institute's coveted Tier III Certification of Constructed Facility. MP2 is the first colocation data center in Minnesota to receive this award, which signifies that the design, construction, and commissioning meet the Uptime Institute's rigorous criteria for Concurrent Maintainability. Delivered with technology partner Compass Datacenters in Shakopee, MP2 addresses the need for premium colocation service in Minneapolis and adjacent markets.

Tier Certification from Uptime Institute assures businesses that all elements of the critical infrastructure of a data center are capable of enterprise-grade performance. CenturyLink's strategic global commitment to the Tier Certification process also includes the recently successful completion of Tier III Certification of Constructed Facility for the second phase of its OC2 data center in Irvine, California, making it the first and only Uptime Institute Tier Certification, of both Design & Facility, in the southern California colocation market. CenturyLink is also working toward Tier III Certification of Constructed Facility for colocation data centers in Elk Grove, Illinois; Markham, Ontario; and Hong Kong by the end of 2014. The Hong Kong data center, delivered jointly with Digital Realty Trust, would be the first data center to receive that award in its region.

"CenturyLink provides businesses with incredible, distinctive data center experiences, and our commitment to official Uptime Institute Tier Certification reflects our ongoing dedication to innovation and excellence in data center design and project delivery," said David Meredith, SVP and global manager of CenturyLink. "Uptime Institute Tier Certification of Constructed Facility confirms what CenturyLink and our technology partners have always known to be true: that data center design and implementation has no tolerance for missing links or shortcuts."

"We congratulate all those who were responsible for delivering the Minneapolis and California projects, as the successful completion of Tier Certification of Constructed Facility speaks to the capabilities of CenturyLink's design and build teams," said Julian Kudritzki, COO of Uptime Institute. "Tier Certification of Design Documents is not easy, but building to that design—and certifying that build—is a key confidence factor for CenturyLink itself and its client base. When a longstanding colocation leader commits to Tier Certification, it endorses its relevance to the end-user community. The successful implementations of Minneapolis and California have us looking forward to the expanding relationship with CenturyLink, its project teams, and technology partners around the world."

About Uptime Institute
Uptime Institute, The Global Data Center Authority®, is an unbiased third-party data center research, education, and consulting organization focused on improving data center performance and efficiency through collaboration and innovation in data center design, management, and operations. Uptime Institute serves all stakeholders of the data center industry, including enterprise and third-party operators, manufacturers, providers, and engineers to ensure that strategic objectives are met. Uptime Institute is best known for its creation and global administration of the Tier Standards for Data Center Design, Constructed Facility, and Operational Sustainability along with its Management and Operations (M&O) reviews, and FORCSS™ methodology.


Uptime Institute has office locations in the U.S., Costa Rica, Brazil, United Kingdom, Spain, Dubai, Russia, Taiwan, Singapore, and Malaysia. Uptime Institute is part of The 451 Group, a leading technology-industry analyst and research company. Visit www.uptimeinstitute.com for more information.

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Uptime Institute and TIA agree on clear separation

 
Uptime Institute and TIA agree on clear separation between their respective benchmarking systems
to avoid industry confusion and drive accountability



New York, NY & Arlington, VA—The Uptime Institute and the Telecommunications Industry Association (TIA) today announced steps to bring success to the future of the data and communications industry by establishing a clear and concise lexicon for the design of data centers as they are planned, constructed and operated worldwide.  Both the Uptime Institute and TIA believe that it is in the best interests of the industry to permanently differentiate their respective data center infrastructure benchmarking systems and going forward, TIA will revise the ANSI/TIA-942/TIA-942A Standard to remove the word ‘Tier.’
 
“We appreciate the willingness of TIA and the TR-42 Engineering Committee to work together on this matter,” said Julian Kudritzki, Uptime Institute COO.  “Clear ownership of a benchmarking system is key to its utility, consistency, and accountability.  By disentangling our respective terminologies, both TIA and Uptime Institute are better able to pursue the independent development of standards and programs as each sees fit.  We are confident that this is the lasting and public solution for the issue.”
 
“TIA and the Uptime Institute share the vision of greater efficiency to data center designs.  TIA’s TR-42 Engineering Committee will continue to establish and improve voluntary consensus-based standards that enable the data centers which our consumers and businesses demand,” said Grant Seiffert, President of TIA. “Working with the Uptime Institute on this and other issues demonstrates the best aspects of what TIA can do to help the communications industry meet tomorrow’s challenges.”
 
The Uptime Institute created the standard Tier Classification System in the mid-1990s as a means to effectively evaluate data center infrastructure as it relates to business requirements for system availability.  The Uptime Institute’s Tier Classification System provides a consistent method to compare typically unique, customized facilities based on expected site infrastructure performance, or uptime.
 
TIA member company experts have long focused on the need to support the deployment of advanced communications networks.  TIA’s TR-42 committee leads the industry in expertise for structured cabling and it is their designs, ideas and vision which create the foundation for robust networks in all areas of our built environment.

About Uptime Institute

Uptime Institute, a division of The 451 Group, provides independent thought leadership, certification, education and professional services for the global data center industry. Uptime Institute is best known for its creation and global administration of the Tier Standard for Data Center Design, Construction and Operational Sustainability. Uptime Institute has office locations in the U.S., Costa Rica, Brazil, United Kingdom, Spain, Dubai, Russia, Taiwan, Singapore, and Malaysia. Visit www.uptimeinstitute.com for more information.

About TIA

The Telecommunications Industry Association (TIA) represents manufacturers and suppliers of global communications networks through standards development, policy and advocacy, business opportunities, market intelligence, and events and networking. TIA enhances the business environment for broadband, mobile wireless, information technology, networks, cable, satellite and unified communications. Members' products and services empower communications in every industry and market, including healthcare, education, security, public safety, transportation, government, the military, the environment, and entertainment. Visit tiaonline.org for more details.
 
TIA is accredited by the American National Standards Institute (ANSI), and is a proud sponsor of ANSI’s Standards Boost Business campaign. Visit www.standardsboostbusiness.org for details.

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The Exorbitant Cost of Doing Nothing

 

INSIGHTS