Sales Analyst – location UK

Position: Sales Operations Analyst

Reports to: Chief Commercial Officer

Uptime Institute is an unbiased advisory organization focused on improving the performance, efficiency, and reliability of business-critical infrastructure through innovation, collaboration, and independent certifications. Uptime Institute serves all stakeholders responsible for IT service availability through industry leading standards, education, peer-to-peer networking, consulting, and award programs delivered to enterprise organizations and third-party operators, manufacturers, and providers. Uptime Institute is recognized globally for the creation and administration of the Tier Standards & Certifications for Data Center Design, Construction, and Operations, along with its Management & Operations (M&O) Stamp of Approval, FORCSS® methodology, and Efficient IT Stamp of Approval.

Uptime Institute – The Global Data Center Authority®, has office locations in the U.S., Mexico, Costa Rica, Brazil, U.K., Spain, U.A.E., Russia, Taiwan, Singapore, and Malaysia. Visit www.uptimeinstitute.com for more information.

Uptime Institute Professional Services is growing to meet the demand of the industry and seeks an experienced individual to assist in its vigorous global expansion.

Reporting to the Senior Vice President, Sales Analyst will be primarily responsible for the administration, management, and communications of sales process for the region. In addition, the successful candidate will be responsible for monthly sales forecasting, as well as reporting against a variety of sales metrics around closed business, renewals, and pipeline. The Sales Analyst will work collaboratively with our global, internal teams, particularly, Sales, Delivery, Product Management, Marketing, Finance, Human Resources, and Senior Management.

Duties & Responsibilities:

  • Oversee pipeline management and meet regularly with each IMEA sales director to improve pipeline completeness, accuracy, timeliness, and overall integrity, ensuring timely conversion to opportunities
  • Support the sales team with process improvement, measurement, tracking and analytics relevant to their functional areas
  • Oversight of allocation and assignment through regional sales organization of results of lead generation and qualification activities, in partnership with marketing
  • Ensure comprehensive Salesforce policy adherence
  • Report key metrics including (i) pipeline initiation and growth, (ii) dormant accounts, (iii) close-lost opportunities, (iv) lead conversion rate, (v) win-loss ratio and (vi) accuracy of ongoing sales forecasting
  • Manage and track sales team logged activities
  • Track Market and Industry event leads and ensure they are logged into salesforce and followed up effectively by the individual sales directors
  • Plan, coordinate and provide both new hire and ongoing sales training for direct sales and partner organizations
  • Coordinate activities and reporting with Global Sales Support team

Qualifications:

  • Minimum 5 years of relevant business experience, preferably in technology/digital infrastructure Experience of sales operations especially as it relates to pipeline management
  • Hard working and diligent personality with strong attention to detail
  • Analytical, logical, and strategic thinker, able to organize, structure and communicate ideas clearly Goal oriented: able to manage multiple priorities with competing deadlines, eliminate obstacles and drive success; able to work under pressure to meet tight deadlines
  • Adaptable and able to respond quickly to a constantly changing and growing business environment
  • Strong communication skills: confident interacting with business stakeholders and managing their expectations Advanced Excel, Salesforce, and data management skill