Membership & Education Manager, EU AND IMEA

Title: Membership & Education Manager, EU AND IMEA

Report to: Vice President, Product Management, Uptime Institute
Location: UK or Europe preferred

Uptime Institute is the Global Digital Infrastructure Authority. Its Tier Standard is the IT industry’s most trusted and adopted global standard for the proper design, construction, and operation of data centers – the backbone of the digital economy. For over 25 years, the company has served as the standard for data center reliability, sustainability, and efficiency, providing customers assurance that their digital infrastructure can perform at a level that is consistent with their business needs across a wide array of operating conditions. With its data center Tier Standard & Certifications, Management & Operations reviews, broad range of related risk and performance assessments, and accredited educational curriculum completed by over 10,000 data center professionals, Uptime Institute has helped thousands of companies, in over 100 countries to optimize critical IT assets while managing costs, resources, and efficiency.

Uptime Institute is headquartered in New York, NY, with offices in Seattle, London, Sao Paulo, Dubai, Singapore, and Taipei. For more information, please visit

Position Description:

The primary responsibility of Membership & Education Manager, EU & IMEA is to lead, manage and support the growth of Uptime Institute Membership & Education products in the Europe (EU) and India Middle East & Africa (IMEA) regions. The majority of focus will be on the Uptime Institute Membership (Network) but responsibilities will also include activities from time to time that will assist in growing the Uptime Institute Education business line in region and globally.

Specific Responsibilities:

  • Lead, manage and support new Membership and Membership renewal-generating activities in the EU-IMEA region for Uptime Institute Membership and Education business lines
  • Accountability for Membership business line management in region including managing and reporting against agreed upon key performance indicators, insuring member satisfaction, and executing plan as required for successful renewal of Membership base
  • Support and, with Uptime Institute Marketing, execute Membership and Education Business development and marketing campaigns.
  • In conjunction with Uptime Institute Sales, present the value proposition of the UI Membership to potential new members, market Membership & Education products through power point presentations industry contacts and proactive engagement of potential members.
  • Reply/respond to member concerns and questions and actively cultivate the membership contacts with renewal in mind.
  • Visit clients & prospective clients when possible, to review the Membership and Education value propositions
  • Work with Uptime Institute Intelligence analysts and consultants to define and conduct programs for Uptime Institute Membership engagement programs (Conferences, Briefings, Roundtables).
  • Develop lead gen program with Uptime Institute Marketing for new member attendees at Membership events and Education classes
  • Present Membership and Education value proposition at third party events and conferences
  • Coordinate Uptime Institute Local Meetings EU-EMEA designed to enhance Member relationships and foster new Memberships.
  • Coordinate and run EU-IMEA Virtual Roundtables
  • Work with Uptime Institute Marketing to develop e-marketing campaigns in order to drive attendees to Membership and prospective Member activities
  • Working with UI intelligence, develop content ideas and presentations for use in regional membership & prospective member activities
  • Contribute to content and research through the client experiences, thoughts and findings for webinars, newsletters, reports, and conference sessions.
  • Develop and maintain strong working relationships with external and internal partners to ensure the successful execution of initiatives