Certified Data Center Technician Professional (CDCTP®)

Excel in a highly skilled and efficient technical team charged with optimizing the operational capability and productivity of the data center to meet the evolving demands of the business.

Program Overview

Ensuring zero downtime within the mission critical data center environment involves employing highly competent and confident technicians who consistently demonstrate unrivaled technical knowledge and skills. High quality technicians are increasingly seen as a vital component to the smooth running of any data center operation.

The five-day Certified Data Center Technician Professional (CDCTP®) program is for individuals working within mission critical data center facilities. It explores the wide range of subjects relevant to the data center technician including a detailed breakdown of the data center operating environments and the four key constraints to its operational effectiveness (power, cooling, IT and space), the necessary operational policies, procedures and compliance based on legislation, standards (national & international) and codes of conduct. During the program, learners will be provided a valuable opportunity to access the latest industry standards.

Certified technicians can foresee potential causes of failure honing an in-depth understanding of facility components and their operating parameters. In addition, technicians can identify, analyze, and remedy problems as they occur, quickly, decisively and accurately, avoiding potential high cost repairs and the risks associated with loss of service.

Following this program, you are encouraged to continue your professional development by advancing your knowledge and skills to gain further official certifications and qualifications by progressing through The Global Digital Infrastructure Education Framework which maps education programs to career advancement throughout the network infrastructure and data center sectors.

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Certified Data Center Technician Professional (CDCTP®) Program Details

Program Content
Data Centre Fundamentals
  • What is a data center?
  • Understanding the basic design requirements
  • Availability and resilience measures and practices
  • Codes and regulations
  • National and international standards
  • Industry guidelines and best practices
  • Certification and accreditation
The Physical Infrastructure
  • The Four Key Environments (Power, Cooling, IT Connectivity & Space)
    • Power
      • Power infrastructure (data center electrical distribution)
    • Cooling
      • Cooling infrastructure and Airflow Management
      • Overview of different cooling system technologies
    • IT Connectivity
      • Active Network
        • Equipment configuration
        • Servers, software & services
        • Storage infrastructure
        • Data center networks
        • Distribution options
      • Physical Network
        • IT Cabinets and frames
        • Cable containment
        • Data center topologies
        • Structured wiring
        • Fiber optical cabling
      • Space
        • Relationship between white and gray space environments
        • Physical security and access control
Working in the Data Center
  • Safety considerations
    • Risk Assessment and Method Statements
    • Environmental health and safety
    • Personal Protective Equipment
    • Life safety systems (Fire detection and suppression)
  • Task Preparation
    • Understanding the operation structure
    • Operational processes and procedures
    • Move, Adds & Changes (MACs)
    • Decommissioning
    • Operational Measuring & Monitoring
    • Asset management
    • Management tools, administration
    • Change management
Data Center Maintenance
  • The need for maintenance
  • Maintenance strategies
    • Preventative maintenance
    • Predictive maintenance
    • Reliability centered maintenance
    • Condition-based maintenance
  • Power Maintenance
  • Cooling Maintenance
  • IT Connectivity Maintenance
Data Center Power Infrastructure
  • Electrical Safety
  • Power Infrastructure Systems (distribution path and components)
  • Back-up Power Infrastructures
  • Earthing and Bonding
  • Measuring, Monitoring & Routine Checks
  • Benchmarking and Data Center Metrics
Data Center Cooling Infrastructure
  • Understanding the need for cooling
  • Data Center Cooling architectures and systems
  • Air cooling
  • Economizer modes
  • Liquid cooling
  • Chilled water plant
  • Cooling towers
  • Measuring, Monitoring and Routine checks
  • HVAC efficiency and Power Usage Effectiveness (PUE) relationship
There are a number of group and individual case studies throughout this program.
Program Duration
Learner Profile
Program Requirements
Program Objectives
Additional Awards
CDCTP® Benefits for Individuals
CDCTP® Benefits for Businesses
Further Learning