Accredited Operations Specialist (AOS)

The AOS course helps you to achieve the full knowledge and expertise needed to create and manage business-critical data center operations to reduce risk and achieve uptime, performance, and efficiency. The enhanced course is designed to help professionals better manage the complexity of modern data center infrastructure, enabling more precise identification and mitigation of operational risk in critical facilities.

Program Overview

If you are responsible for managing business-critical facilities, the Accredited Operations Specialist (AOS) program provides a body of knowledge in every aspect of running an effective and sustainable data center whether a single facility or a full portfolio. Based on the principle that operations is the single greatest factor in sustaining uptime performance; training covers a broad range of topics including policies and procedures, staffing, business operations, maintenance, risk management, facility optimization, health, safety, and security and more. Program participants learn to build and align their teams on the best practices to prevent and respond to data center incidents, operate efficiently, and achieve sustainable performance excellence.

AOS is an intensive 5-day, 28-hour program with an accreditation examination for data center managers and operators. Participants learn the concepts and criteria of developing and maintaining a comprehensive, world-class operations program to effectively manage high reliability data centers, from commissioning through the entire facility lifetime.

Why the Accredited Operations Specialist (AOS)?
The AOS curriculum provides instruction on the Tier Standard: Operational Sustainability and is enhanced to align with Management & Operations (M&O) expectations. Developed by Uptime Institute experts who have managed and operated some of the world’s most elite data centers, AOS enables you to:

  • Build and sustain effective operational behaviors
  • Align operations to ever evolving business requirements
  • Prioritize practices and understand risks to focus on those factors that will most improve facility performance
  • Apply the Tier Standard to improve facility operations
  • Learn methods to measure and track a facility’s operational sustainability and efficiency
  • Provide a consistent and proven set of standards, processes, and measurements across an entire data center portfolio
  • Learn how to create and manage staffing plans
  • Inspire a results-oriented culture that achieves excellence
  • Protect the investment in facility equipment and systems, increasing asset lifespan and ROI

For further information on AOS courses, contact Uptime at eduteam@uptimeinstitute.com. Initial enhanced AOS courses will be held in English; other languages will be rolled out throughout the year.

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Accredited Operations Specialist (AOS) Program Details

Program Content

Introduction

  • Introduction to Management and Operations categories
  • Review of the most common Management and Operations deficiencies

Concept of Operations & Maintenance

  • Differences between operations and maintenance
  • Factors for deciding who operates and maintains your critical facilities

Staffing

  • Staffing development process
  • Staff qualifications
  • Organizational structure impacts
  • Defining roles and responsibilities for staff and support groups

Maintaining a Critical Facility

  • Building a preventive maintenance program and annual schedule
  • Maintenance management system requirements for tracking activities
  • Vendor support
  • Predictive maintenance
  • Life-cycle planning
  • Housekeeping

Operational Documentation

  • Site policies
  • Developing methods of procedure and other key documents

Training

  • Developing a training program and schedule
  • Vendor training requirements

Capacity Management

  • Capacity and load management
  • Determining critical capacities and forecasting when limits are reached

Commissioning

  • How getting operation involved in commissioning leads to operations success
  • Establishing behaviors early in the development process that will ensure long- term success

Building Characteristics

  • Building characteristics impacts on operations

Site Location Risk

  • Defining risks to operational activities posed by natural and man-made factors
  • Evaluating site risks and determining advantages and disadvantages of multiple site locations

Means of Execution

  • Understanding the dependencies of all the various categories when creating the Management and Operation program
Program Duration
Program Objectives
Learner Profile
Pre-requisites
Accreditation
Costs & Credits