Professional Services

Data Center Operations Assessment

M&O Stamp of Approval Program

Your data center is more important than ever before in today’s digital-centric world. An outage at a mission critical data center facility can result in hundreds of thousands of dollars in losses.

Regardless of the data center design, technologies, and infrastructure that are in place at a facility, the most common cause of unplanned downtime is human error.

Uptime Institute is the authority in Data Center Certification. Our Management & Operations Assessment and Stamp of Approval Program incorporates the learnings of over 25 years of data center assessments and consultations at critical facilities around the world into best practices,

The recommendations resulting from the assessment help data center owners and operators introduce consistency, transparency and industry best practices into their data center management and operations processes.

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Protecting Your Data Center Assets from the #1 Cause of Unplanned Downtime

Human error is responsible for a majority of all data center incidents.

In fact, bad operational practices are 5x more likely to negatively impact a data center than any other cause. 

The M&O Stamp of Approval is a holistic assessment of…

  • staffing and organization practices
  • maintenance and operations activities
  • management and planning ensure that they’re aligned with business objectives of risk reduction, reduced downtime and operational efficiency.

Benefits of Getting a Data Center Operational Assessment

Establish Consistency Across Data Centers

Driving consistency and operational excellence across a portfolio of data centers is exponentially more difficult than managing just one. Technical and organizational complexity multiplies as you move to multiple sites, regions, and countries where codes, cultures and climates differ.

Our M&O Program understands these challenges and provides a framework to address them with consistent, repeatable processes.

Reduce Incidents of Human Error

A recent Uptime Institute analysis of 20 years of abnormal incident data from its members showed human error to blame for more than 75% of all data center outages.
Our M&O Program helps you create better processes and drive collaboration. This helps to establish better communication across levels and departments, resulting in more robust procedures, more consistent behaviors, and the adoption of industry best practices in your team.

Drive Continuous Improvement

Data center operational excellence is in large part about maintaining discipline and consistency over time, as well as constantly adapting to changes in the environment.
Our M&O Program helps critical facility teams align their practices around operational excellence, providing them with the process, procedures and industry best practices that scale across groups, departments, and cultures to create discipline and a culture of continuous improvement.

Key Behaviors of the Data center Management & Operations Assessment

Laying the blame of human error on front-line operators ignores the influence of upstream decisions, resource allocation, and organizational culture. That’s why the M&O Assessment takes a holistic view that covers multiple criteria in five categories.

Global Data Center Owners & Operators Rely on Uptime Institute

The M&O Stamp of Approval Program helps data center owners and operators introduce consistency, reduce risk, and build a culture of continuous improvement in their critical facilities, whether they operate a single facility or manage a global portfolio.


CNA Insurance explains why they offer better insurance policy terms and rates to data center owners who earn the M&O Stamp of Approval.


Over 350 Facilities Worldwide Have Been Awarded the M&O Stamp of Approval

More than 350 data centers globally have been awarded the M&O Stamp of Approval, recognizing their excellence in managing and operating critical facilities. Uptime Institute's M&O Program allows clients to reduce risk related to human errors which account for the majority of downtime incidents, while also achieving business goals around higher resource utilization, increased efficiency and  overall operational sustainability.

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