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Uptime Institute’s 2022 Global Data Center Survey Reveals Strong Industry Growth as Operators Brace for Expanding Sustainability Requirements

The findings highlight the growing, industry-wide need to achieve meaningful efficiency gains, evolve sustainability reporting practices, prevent costly outages and more

NEW YORK, NY – September 20, 2022  – Uptime Institute, today announced the release of its 12th Annual Global Data Center Survey. The findings show an industry that is growing, dynamic and increasingly resilient, but still working to address increasing pressure for sustainability progress and reporting, continuing staffing shortages, supply chain delays, costly outages and other complex challenges.

“The global digital infrastructure sector continues to enjoy strong growth and expansion, despite the many obstacles operators are facing today,” said Andy Lawrence, executive director of research, Uptime Institute Intelligence. “We’ve seen the industry invest in increased resiliency and reliability, but there’s still work to be done when it comes to improving efficiency, environmental sustainability, outage prevention, staffing pipelines and more.”

Uptime’s annual Global Data Center Survey is the largest and most comprehensive in the digital infrastructure industry. It provides detailed insights into the digital critical infrastructure landscape and a sense of its future trajectory. Key findings from the 2022 report include:

  • Many data center operators are unprepared for mounting sustainability requirements and regulations – Most respondents say they report on overall data center power use and PUE, but many still are not tracking critical environmental metrics. Although 63% of operators believe authorities in their region will require them to publicly report environmental data in the next five years, just 37% collect and report carbon emissions data (a slight increase over 33% in 2021) and only 39% currently report their water use (a 12% drop compared to 2021). New laws, standards, and requirements will force operators to address these gaps and establish more stringent sustainability tracking and reporting practices in the coming years.
  • PUE progress is in stasis for now and future efficiency gains must focus on IT power – The average annual power usage effectiveness (PUE) reported in 2022 was 1.55. This represents a slight improvement over the 2021 average of 1.57, which is consistent with the trend of marginal PUE gains Uptime has observed annually since 2014. Going forward, achieving substantial data center efficiency improvements will require a new focus on IT efficiency, along with metrics to track and report progress.
  • More operators are investing to bolster data center resiliency – Data center owners and operators are making significant investments in the resiliency of their physical infrastructure, with about 40% of respondents reporting increased redundancy levels at their primary data centers in the past three to five years. Power and cooling systems have received similar attention, with a third of operators upgrading either or both.
  • Outages are becoming more expensive and are still far too frequent – The share of all outages costing operators over $1 million has reached 25%, a significant increase from 15% in 2021. In 2022, 60% of operators reported experiencing an outage (regardless of severity) in the past three years — down from 69% in 2021 and 78% in 2020. Although the data indicates a trend toward improved outage rates, the frequency of outages is still much too high and with more than two-thirds now costing operators upwards of $100,000, the consequences are getting worse.
  • Operators’ confidence in public cloud is on the rise, despite ongoing outage risks – As the perception of improved visibility into cloud operational resiliency grows, organizations are more likely to trust the cloud for mission-critical workloads. In 2022, just 63% of operators are not placing mission-critical workloads into a public cloud, a substantial drop from almost 75% in 2019. That trust might be misplaced, given that more than one-third of respondents report that public cloud availability zone outages (which are relativity common) would cause significant performance issues.
  • Data center equipment vendors optimistic despite demand pressures and lingering supply chain problems – Three-quarters of vendors project year-over-year revenue growth in 2022 despite reporting dampened revenues due to persistent COVID-induced supply chain issues. Nearly half of respondents involved with data center construction have suffered significant delays (or other events) in their supply chains, while one-third have experienced moderate issues.
  • Problems attracting and retaining qualified staff are worsening – Over half (53%) of data center operators report difficulty finding qualified employees in 2022 — up from 47% in 2021 and 38% in 2018. And 42% of respondents report issues with staff being hired away (in most cases to data center competitors) – a massive increase over just 17% in 2018, which demonstrates the growing challenge of employee retention throughout the sector.

Learn More: Uptime’s 2022 Global Data Center Survey also includes findings on industry attitudes toward nuclear energy, server refresh rates, rack density trends and much more. Download the complete report here, and register for the webinar covering its key trends and takeaways on September 28th at 11:00 a.m. ET.

About the Survey: Uptime conducts its annual Global Data Center Survey online and by email. This year’s study took place in H1 2022, and includes responses from approximately 800 data center owners and operators responsible for managing infrastructure at the world’s largest IT organizations. It also includes insights from 700 data center suppliers, designers, and advisors worldwide.

About Uptime Institute

Uptime Institute is the Global Digital Infrastructure Authority. For over 25 years, the company has established industry-leading benchmarks for data center performance, resilience, sustainability, and efficiency, which provide customers assurance that their digital infrastructure can perform across a wide array of operating conditions at a level consistent with their business needs. Uptime’s Tier Standard is the IT industry’s most trusted and adopted global standard for the design, construction, and operation of data centers – the backbone of the digital economy. With its Tier Standard and Certifications, Management & Operations reviews, SCIRA-FSI financial sector risk assessment, broad range of additional risk and performance assessments, Intelligence research services, and accredited training courses completed by over 10,000 data center professionals, Uptime has helped thousands of companies in over 100 countries to optimize critical IT assets while managing costs, resources, and efficiency.

Uptime Institute is headquartered in New York, NY, with offices in Seattle, London, Sao Paulo, Dubai, Singapore, and Taipei. For more information, please visit www.uptimeinstitute.com.


Uptime Institute’s 2022 Outage Analysis Finds Downtime Costs and Consequences Worsening as Industry Efforts to Curb Outage Frequency Fall Short

New research details latest digital infrastructure failure rates, increasing outage costs and impacts, top downtime causes, and more

NEW YORK, NY – June 8, 2022  – The digital infrastructure sector is struggling to achieve a measurable reduction in outage rates and severity, and the financial consequences and overall disruption from outages are steadily increasing, according to Uptime Institute, which today released the findings of its 2022 annual Outage Analysis report.

“Digital infrastructure operators are still struggling to meet the high standards that customers expect and service level agreements demand – despite improving technologies and the industry’s strong investment in resiliency and downtime prevention,” said Andy Lawrence, founding member and executive director, Uptime Institute Intelligence.

“The lack of improvement in overall outage rates is partly the result of the immensity of recent investment in digital infrastructure, and all the associated complexity that operators face as they transition to hybrid, distributed architectures,” said Lawrence. “In time, both the technology and operational practices will improve, but at present, outages remain a top concern for customers, investors, and regulators. Operators will be best able to meet the challenge with rigorous staff training and operational procedures to mitigate the human error behind many of these failures.”

Uptime’s annual outage analysis is unique in the industry, and draws on multiple surveys, information supplied by Uptime Institute members and partners, and its database of publicly reported outages.

Key Findings Include:

  • High outage rates haven’t changed significantly. One in five organizations report experiencing a “serious” or “severe” outage (involving significant financial losses, reputational damage, compliance breaches and in some severe cases, loss of life) in the past three years, marking a slight upward trend in the prevalence of major outages. According to Uptime’s 2022 Data Center Resiliency Survey, 80% of data center managers and operators have experienced some type of outage in the past three years – a marginal increase over the norm, which has fluctuated between 70% and 80%.
  • The proportion of outages costing over $100,000 has soared in recent years. Over 60% of failures result in at least $100,000 in total losses, up substantially from 39% in 2019. The share of outages that cost upwards of $1 million increased from 11% to 15% over that same period.
  • Power-related problems continue to dog data center operators. Power-related outages account for 43% of outages that are classified as significant (causing downtime and financial loss). The single biggest cause of power incidents is uninterruptible power supply (UPS) failures.
  • Networking issues are causing a large portion of IT outages. According to Uptime’s 2022 Data Center Resiliency Survey, networking-related problems have been the single biggest cause of all IT service downtime incidents – regardless of severity – over the past three years. Outages attributed to software, network and systems issues are on the rise due to complexities from the increasing use of cloud technologies, software-defined architectures and hybrid, distributed architectures.
  • The overwhelming majority of human error-related outages involve ignored or inadequate procedures. Nearly 40% of organizations have suffered a major outage caused by human error over the past three years. Of these incidents, 85% stem from staff failing to follow procedures or from flaws in the processes and procedures themselves.
  • External IT providers cause most major public outages. The more workloads that are outsourced to external providers, the more these operators account for high-profile, public outages. Third-party, commercial IT operators (including cloud, hosting, colocation, telecommunication providers, etc.) account for 63% of all publicly reported outages that Uptime has tracked since 2016. In 2021, commercial operators caused 70% of all outages.
  • Prolonged downtime is becoming more common in publicly reported outages. The gap between the beginning of a major public outage and full recovery has stretched significantly over the last five years. Nearly 30% of these outages in 2021 lasted more than 24 hours, a disturbing increase from just 8% in 2017.
  • Public outage trends suggest there will be at least 20 serious, high-profile IT outages worldwide each year. Of the 108 publicly reported outages in 2021, 27 were serious or severe. This ratio has been fairly consistent since the Uptime Intelligence team began cataloging major outages in 2016, indicating that roughly one-fourth of publicly recorded outages each year are likely to be serious or severe.

Learn More: For further insight into Uptime’s latest research on digital infrastructure failures, register to attend the upcoming 2022 Outage Report webinar on Thursday, June 16th at 9:00 a.m. PDT here.

The complete report is available exclusively for the Uptime Institute Membership Network, the world’s largest group of data center owners and operators. Learn more about Uptime Institute Membership and request a free guest trial here.

About Uptime Institute

Uptime Institute is the Global Digital Infrastructure Authority. Its Tier Standard is the IT industry’s most trusted and adopted global standard for the proper design, construction, and operation of data centers – the backbone of the digital economy. For over 25 years, the company has served as the standard for data center reliability, sustainability, and efficiency, providing customers assurance that their digital infrastructure can perform at a level that is consistent with their business needs across a wide array of operating conditions. With its data center Tier Standard & Certifications, Management & Operations reviews, broad range of related risk and performance assessments, and accredited educational curriculum completed by over 10,000 data center professionals, Uptime Institute has helped thousands of companies, in over 100 countries to optimize critical IT assets while managing costs, resources, and efficiency.

Uptime Institute is headquartered in New York, NY, with offices in Seattle, London, Sao Paulo, Dubai, Singapore, and Taipei and staff in over 25 other countries. For more information, please visit www.uptimeinstitute.com.


Landmark Uptime Institute “Executive Advisory” Report Series is the Definitive Strategic and Practical Guide for Digital Infrastructure Sustainability

In-depth series of reports gives both data center managers and IT operating executives the playbook for building and operating sustainable, yet resilient digital infrastructure

NEW YORK, NY – April 19, 2022  – Uptime Institute, the global digital infrastructure authority, today announced a new Executive Advisory report series titled “Digital infrastructure sustainability – a manager’s guide” and released the first installment: “Creating a sustainability strategy.” The new advisory series is a uniquely practical resource that owners and operators can use to establish and implement an effective sustainability strategy.

The launch of this comprehensive executive advisory series is the latest step in Uptime’s longstanding and expanding program to inform, guide and support sustainability efforts within the sector – and it comes at a critical time for digital infrastructure operators. Governments worldwide are beginning to establish new regulations and promulgate new policies to discourage unsustainable data center growth, drive procurement of low-carbon data center services, and move toward net-zero carbon emissions goals.

However, research by Uptime clearly shows that most organizations have not put in place many of the strategies, processes and controls they will need to meet all stakeholder expectations and legislator demands. According to Uptime’s 2021 Global Data Center Survey, most organizations tend to only compile and report on power-related sustainability metrics, while far too few are tracking other key elements such as water use (just 51%), greenhouse gas (GHG) emissions (just 33%), and IT efficiency (just 25%).

The first report in the series, “Creating a sustainability strategy,” defines the key elements to include in a sustainability strategy, the actions necessary for a successful implementation, and the processes required to measure progress against goals and objectives. Download an executive summary of the report and register for the accompanying webinar on Tuesday, May 10th at 9:00 a.m. PDT here.

The complete series of six reports takes managers through the key areas that must be addressed in an environmental sustainability strategy, ranging from creating the strategy, reducing energy consumption, buying renewable energy, tracking and reporting carbon emissions, managing water consumption, and equipment reuse and recycling. The advisory series also provides guidance on compliance with and the adoption of critical standards and legislative initiatives, many of which are both confused and confusing.

“As sustainability requirements become more demanding, digital infrastructure operators must be prepared with a comprehensive, actionable sustainability strategy,” said Andy Lawrence, founding member and executive director, Uptime Intelligence.

“This advisory series is a “how-to” guide to implementing effective environmental sustainability initiatives that span all facilities and IT operations and address the needs of all stakeholders inside and outside the organization,” said Jay Dietrich, research director of sustainability, Uptime Intelligence and lead author of the report series.

Uptime has been advising operators of digital infrastructure on sustainability and efficiency since 2007, the year of the first Uptime Institute Green Data Center forum. Through its Sustainability Consulting Services and related offerings, Uptime advises some of the world’s largest digital infrastructure owners and operators, many vendors and equipment manufacturers, regulators and policymakers to help the sector design, build and operate digital infrastructure sustainably—without compromising resiliency.

UPCOMING REPORTS IN THE SERIES:

  • “Glossary of digital infrastructure sustainability” – This document explains the key terms used by those defining, regulating, and applying digital infrastructure sustainability strategies.
  • “Three sustainability elements: water, the circular economy and siting” – This report discusses three important elements of the sustainability strategy: water use; siting, including design and certification; and reuse, disposal, and recycling. Addressing these elements can significantly reduce the environmental impact of digital infrastructure.
  • “Navigating regulations and standards” – Critical digital infrastructure is subject to an expanding set of regulations, directives and standards, with varying levels of maturity and acceptance. Most are voluntary, but more are becoming mandatory.
  • “IT efficiency: the critical core of digital sustainability” – A digital sustainability strategy should incorporate both the facilities and IT operations, even for colocation operators. This report covers strategies, software tools and metrics that can help drive up IT efficiency.
  • “Tackling greenhouse gases” – Operators of digital infrastructure must have a greenhouse gas emissions reduction goal that takes into account Scope 1, 2 and 3 emissions — and they must report these reductions in accordance with agreed policy.
  • Reducing the energy footprint” – The first objective of a sustainability plan is to minimize energy use through efficiency measures. Further benefits will be realized by replacing electricity from nonrenewable sources with renewably generated energy.

UPCOMING DIGITAL INFRASTRUCTURE SUSTAINABILITY WEBINARS:

Uptime will be hosting a webinar series to deliver in-depth insights and to facilitate discussions following the release of each report. Scheduled for Tuesday, May 10th at 9:00 a.m. PDT, the first webinar will cover the “Creating a sustainability strategy” report. The second webinar will take place on Tuesday, June 7th at 9:00 a.m. PDT and explore both the “Tackling greenhouse gases” and “Reducing the energy footprint” reports. To view the webinar schedule and register to attend, click here.

Uptime Institute Network Members, the world’s largest group of data center owners and operators, will have exclusive access to the complete contents of each installment of the report series upon release, while non-members will have access to executive summary copies.

Download the executive summary of the first report and find out more about each subsequent report listed above here.

Learn more about Uptime Institute Network Membership and request a free guest trial here.

About Uptime Institute

Uptime Institute is the Global Digital Infrastructure Authority. Its Tier Standard is the IT industry’s most trusted and adopted global standard for the proper design, construction, and operation of data centers – the backbone of the digital economy. For over 25 years, the company has served as the standard for data center reliability, sustainability, and efficiency, providing customers assurance that their digital infrastructure can perform at a level that is consistent with their business needs across a wide array of operating conditions. With its data center Tier Standard & Certifications, Management & Operations reviews, broad range of related risk and performance assessments, and accredited educational curriculum completed by over 10,000 data center professionals, Uptime Institute has helped thousands of companies, in over 100 countries to optimize critical IT assets while managing costs, resources, and efficiency.

Uptime Institute is headquartered in New York, NY, with offices in Seattle, London, Sao Paulo, Dubai, Singapore, and Taipei and staff in over 25 other countries. For more information, please visit www.uptimeinstitute.com.


Uptime Institute Adds Sustainability Track to Educational Training Offerings with Accredited Sustainability Advisor Course

New curriculum covers critical sustainability concepts, industry trends and regulations to help data center operators meet ICT-related sustainability goals

NEW YORK, NY – May 3, 2022  – Uptime Institute, the global digital infrastructure authority, today announced another addition to its growing educational offerings with the launch of its new Accredited Sustainability Advisor (ASA) program. The ASA course is designed to deliver essential knowledge of sustainability concepts and the practical skills data center professionals need to develop and implement a comprehensive, world-class sustainability strategy.

More than 70 countries have established commitments to achieve net-zero greenhouse gas by 2050. New regulations are proliferating worldwide, with hundreds of pieces of climate change and sustainability legislation, standards and requirements enacted over the past ten years. As demand for senior-level data center professionals and IT/facility engineers with advanced sustainability expertise continues to rise, sustainability skillsets have never been more valuable or impactful. The ASA course cuts through the mounting volume of information and opinion around sustainability programs and offers insight on global best practices.

The ASA curriculum covers:

  • Session 1—Sustainability Policy and Management
  • Session 2—Regulatory Requirements
  • Session 3—Facility Siting, Design, and Certification
  • Session 4—Facility Energy Consumption and Efficiency
  • Session 5—IT Energy Consumption and Efficiency
  • Session 6—Renewable Energy Purchasing and Consumption
  • Session 7—Greenhouse Gas (GHG) Emissions
  • Session 8—Water Consumption and Efficiency
  • Session 9—Circular Economy, Recycle, and Reuse
  • Session 10—Information Reporting
  • Session 11—Sustainability Strategy in the Organization

The first online instructor-led, ASA course begins on May 23rd and includes four half-day sessions of intensive instruction and exercises, ending with a proctored examination on the fifth day. For further information and a list of course dates, refer to the course calendar. Uptime also offers private course options for companies that wish to create exclusive corporate learning and development programs for ongoing employee education.

“With the growing effects of climate change on health, safety and global economies, world-class digital infrastructure owners and operators require hands-on, practical training to build a comprehensive and fully actionable sustainability strategy,” said Christopher M. Hill, global head, product management, Uptime Institute. “Our course ensures participants graduate with the skills necessary to lead their organizations in achieving sustainability objectives, both now and into the future.”

Uptime’s longstanding leadership in digital infrastructure sustainability and efficiency dates back to its inaugural Green Data Center Forum in 2007. The launch of the new ASA course represents yet another step in the organization’s expanding program to inform, guide and support sustainability advancements throughout the sector. Through its new sustainability educational training, Sustainability Consulting Services and related offerings, Uptime advises some of the world’s largest digital infrastructure owners and operators, many vendors and equipment manufacturers, regulators, and policymakers to help the industry design, build and operate digital infrastructure sustainably—without compromising resiliency.

Uptime recently announced a complete series of six Executive Advisory reports that take managers through the key areas that must be addressed in an environmental sustainability strategy, from creating the strategy and reducing energy consumption to tracking and reporting carbon emissions and complying with key standards and legislation. Download the executive summary of the first report and find out more about the subsequent installments here.

Uptime Institute Membership, the world’s largest group of data center owners and operators, will have exclusive access to the complete contents of each report in the series upon release, while non-members will have access to executive summary copies. Learn more about Uptime Institute Membership and request a free guest trial here.

UPCOMING DIGITAL INFRASTRUCTURE SUSTAINABILITY WEBINARS:

Uptime will be hosting a webinar series to deliver in-depth insights and to facilitate discussions following the release of each report. Scheduled for Tuesday, May 10th at 9:00 a.m. PDT, the first webinar will cover the “Creating a sustainability strategy” report. The second webinar will take place on Tuesday, June 7th at 9:00 a.m. PDT and explore both the “Tackling greenhouse gases” and “Reducing the energy footprint” reports. To view the webinar schedule and register to attend, click here.

About Uptime Institute

Uptime Institute is the Global Digital Infrastructure Authority. Its Tier Standard is the IT industry’s most trusted and adopted global standard for the proper design, construction, and operation of data centers – the backbone of the digital economy. For over 25 years, the company has served as the standard for data center reliability, sustainability, and efficiency, providing customers assurance that their digital infrastructure can perform at a level that is consistent with their business needs across a wide array of operating conditions. With its data center Tier Standard & Certifications, Management & Operations reviews, broad range of related risk and performance assessments, and accredited educational curriculum completed by over 10,000 data center professionals, Uptime Institute has helped thousands of companies, in over 100 countries to optimize critical IT assets while managing costs, resources, and efficiency.

Uptime Institute is headquartered in New York, NY, with offices in Seattle, London, Sao Paulo, Dubai, Singapore, and Taipei and staff in over 25 other countries. For more information, please visit www.uptimeinstitute.com.


Seeking a high-growth career in tech? Data Center Career Pathfinder makes it easier with help from Google, Meta, and Microsoft

The first comprehensive taxonomy of digital infrastructure job roles launches to help expand and diversify the industry’s talent pipeline

NEW YORK, NY – March 8, 2022  – Uptime Institute with support from Google, Meta, and Microsoft, has launched the Data Center Career Pathfinder, a free online tool that uniquely lists hundreds of career possibilities in the fast-growing global digital infrastructure industry. Based on typical real-world job roles, the Career Pathfinder resource was designed to inform and raise awareness about career opportunities in the unseen world of data centers and invite people from all backgrounds to consider entering the industry.

The Career Pathfinder is not a job site, but an exploratory resource that lists more than 230 different types of job roles that span the design, build and operation of data centers, ranging from sustainability strategy to construction. Each role includes minimum education requirements and key competencies, such as communication, problem solving or critical thinking, for example.

Uptime Institute created the Career Pathfinder to provide concrete information for students, job seekers, job changers, workforce returners and anyone else considering their future career journey. Governments, education institutions and industry groups can also use the Career Pathfinder to support efforts to expand curricula, training, and other programs specific to the data center industry.

The growth in data centers on a global basis continues as more in the world is digitized. Every time someone uses the internet, they are using the services of data centers. The extraordinary industry expansion requires a growing and diverse workforce. Concerns over the industry’s ability to meet its workforce needs are growing. According to Uptime Institute’s 2021 Global Data Center Survey of IT and data center managers, 47% of respondents reported having difficulty finding qualified candidates for open jobs, up from 38% in 2018.

“The data center industry is one of the fastest growing markets on the planet and offers a wide variety of job roles, yet far too many people are unaware of the career opportunities within it,” said Rhonda Ascierto, vice president of research at Uptime Institute. “Regardless of your background, there’s very likely a career path in the data center industry that matches your individual goals, and our new resource can help you find it.”

How many people does the data center industry need? In the first-ever forecast of data center workforce needs (reported by region, by data center type, and by education requirements), Uptime Institute estimates staff requirements will grow globally from about 2.0 million full-time employee equivalents in 2019 to nearly 2.3 million in 2025, based on the 230 specialist job roles in the Career Pathfinder (that are needed to design, build, and operate data centers). New staff will be needed in all job roles and across all geographic regions. (Read the report: The people challenge: Global data center staffing forecast 2021-2025.)

The Career Pathfinder links to the job sites of key collaborators, as well as various industry groups and other resources. It is a non-competitive site geared to drive awareness of data center-related job roles and help expand the future data center talent pipeline.

Wendy Peterson, Google Data Center Workforce Development is happy to share this resource with the network of community partners in Google's data center regions. “We are frequently asked for input on how to direct job seekers in our communities to more information about possible career paths supporting data centers, so I am pleased that we can share the Uptime Institute Career Pathfinder to continue the mission to demystify data center careers and drive more talent into the industry.”

“At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. The Career Pathfinder will help job seekers from all parts of the area discover and build datacenter careers, empowering them to explore new opportunities,” said Bob Reitinger, Microsoft Datacenter Community Workforce Development lead.

“The data center industry is full of opportunity across a wide range of expertise and skills. We hope the Career Pathfinder will help us reach and attract new diverse talent into this growing industry,” said Darcy Nothnagle, Director of Community and Economic Development at Meta.

About Uptime Institute

Uptime Institute is the Global Digital Infrastructure Authority. Its Tier Standard is the IT industry’s most trusted and adopted global standard for the proper design, construction, and operation of data centers – the backbone of the digital economy. For over 25 years, the company has served as the standard for data center reliability, sustainability, and efficiency, providing customers assurance that their digital infrastructure can perform at a level that is consistent with their business needs across a wide array of operating conditions. With its data center Tier Standard & Certifications, Management & Operations reviews, broad range of related risk and performance assessments, and accredited educational curriculum completed by over 10,000 data center professionals, Uptime Institute has helped thousands of companies, in over 100 countries to optimize critical IT assets while managing costs, resources, and efficiency.

Uptime Institute is headquartered in New York, NY, with offices in Seattle, London, Sao Paulo, Dubai, Singapore, and Taipei. For more information, please visit www.uptimeinstitute.com.