Corporate

Careers

Uptime Institute is the Global Digital Infrastructure Authority. Its Tier Standard is the IT industry’s most trusted and adopted global standard for the proper design, construction, and operation of data centers – the backbone of the digital economy. For over 30 years, the company has served as the standard for data center reliability, sustainability, and efficiency, providing customers assurance that their digital infrastructure can perform at a level that is consistent with their business needs across a wide array of operating conditions. With its data center Tier Standard & Certifications, Management & Operations reviews, broad range of related risk and performance assessments, and accredited educational curriculum completed by over 10,000 data center professionals, Uptime Institute has helped thousands of companies, in over 100 countries to optimize critical IT assets while managing costs, resources, and efficiency.

Uptime Institute is headquartered in New York, NY, with main offices in London, Sao Paulo, Dubai, Riyadh, Singapore, and Taipei. For more information, please visit uptimeinstitute.com.

If you would like to be considered for future positions in one of the areas outlined above, email a cover letter and resume to [email protected].

Uptime Institute is an equal opportunity employer that provides competitive pay and benefits to its employees.

 

Current Openings
  • Product Manager, Data Center Infrastructure - Remote (East Coast, US)

    Title: Product Manager, Data Center Infrastructure

    Reports to: Vice President of Professional Services Program Management
    Location: Remote, East Coast preferred

    Overview

    Uptime Institute is an unbiased advisory organization focused on improving the performance, efficiency, and reliability of business-critical infrastructure through innovation, collaboration, and independent certifications. For over 30 years, the company has established industry-leading benchmarks for data center performance, resilience, sustainability, and efficiency, which provide customers assurance that their digital infrastructure can perform across a wide array of operating conditions at a level consistent with their individual business needs. Uptime Institute serves all stakeholders responsible for IT service availability through industry leading standards, education, peer-to-peer networking, consulting, and award programs delivered to enterprise organizations and third-party operators, manufacturers, and providers. Offerings include the organization’s Tier Standard and Certifications, Management & Operations reviews, and awards, SCIRA-FSI financial sector risk assessment, and a broad range of additional risk management, as well as performance, availability, and sustainability offerings. Uptime also operates a Global Network of member companies, and our Uptime Education accredited training courses have been successfully completed by over 90,000 data center professionals.

    Uptime Institute, the Global Digital Infrastructure Authority® is headquartered in New York, NY, with main offices in London, São Paulo, Dubai, Riyadh, Singapore, and Taipei.

    About the role:

    Uptime Institute is seeking a dynamic and experienced Product Manager to join our innovative team. The successful candidate, working in conjunction with the Uptime Institute team and the global ICT community will be responsible for the continued development and enhancement of UI Professional Services programs.

    This is an exciting opportunity for a talented individual who is passionate about driving product innovation and shaping the future of data center resiliency.

    Responsibilities:

    • Responsible for the development of the short and long-term strategy for data centre design and infrastructure services including, driving requirements and improvement initiatives, developing roadmaps with actionable plans, leading cross-functional teams both internally and externally, and championing the execution and rollout of initiatives globally.
    • Develop services designed to assist clients in enhancing the operational resiliency of their digital infrastructure across their IT estate: owned sites and third-party MSP, Cloud services, and Colocation suppliers.
    • Own the lifecycle management of assigned products, from concept to launch and manage a continuously evolving Product Roadmap
    • Produce growth and market share forecast for services under management and identify the market opportunities for Uptime’s Professional Services by region and industry.
    • Assess the competitive landscape and industry trends to inform the development of high-value, innovative differentiated product and service solutions.
    • Collaborate with internal Technical and Business Leads to define products and establish action plans aligned with corporate goals.
    • Present plans and secure buy-in and investment from Executive Leaders.
    • Define, standardize and report on Key Performance Indicators (installed base penetration by region/segment/compute venue and track revenue, margin, and profit contribution) that will help aid in the decision-making process and showcase results.
    • Establish sales enablement process, training of technical and sales teams, product launch and ongoing marketing programs in partnership with relevant functional areas.
    • Create go-to-market plans for new product launches and updates, working closely with marketing and sales teams to ensure successful execution.
    • Build strong relationships with key customers to understand their needs, gather feedback, and drive continuous product improvements.

    Experience:

    This is a hands-on role aimed at improving our clients’ IT Estate's operational resiliency. An understanding of data center infrastructure is essential. The successful candidate will have exposure to developing and implementing data center programs in global organizations.

    • Strong data center experience (Ideally first-hand experience of working in a data center, data center construction, or product management) obtained via a career in the data center industry.
    • Knowledge of the latest infrastructure technology trends, and an appreciation of the opportunities and risks they present.
    • Demonstrable experience of thinking creatively, generating innovative ideas, question the status quo at our clients’ operations and delivering effectively against challenging objectives.
    • resiliency and reliability.
    • Ability to work iteratively, delivering quickly and frequently to produce high-quality documents and outputs which require little to no rework.

    Qualifications:

    • 4+ years of experience as a technical product manager
    • Preferred Engineering degree
    • Proven product management experience in the Data Center industry.
    • Results-oriented with a strong focus on driving business outcomes and delivering value to customers.
    • Excellent analytical skills with the ability to gather and interpret data to make informed decisions.
    • Self-starter with a strong work ethic, enjoys independent, hands-on work.
    • Excellent planning, organizational, analytical, and problem-solving skills.
    • Outstanding communication (verbal & written, public speaking) with strong interpersonal skills.
  • Sales Manager - Madrid, Spain

    Title: Sales Manager

    Reports to: Sales Director
    Location: Madrid, Spain

    Overview

    LEET Security is the first Cybersecurity Rating Agency and manages the most reliable model to assess the level of cybersecurity implemented on services, allowing organizations to improve their preparedness and resilience and efficiently manage risks associated with supply chain.

    We are part of Uptime Institute, the Standard bearer for Digital Infrastructure performance, proprietary of the Tier Standard used in the design, construction and operations of thousands of sites in more than 114 countries.

    Position Sales/Business Development Manager

    Senior representative of the company, showing solvency in the knowledge of our solutions and their adaptation to the needs of the market.

    Participation in commercial strategy planning for the expansion of the customer base. Responsible for its execution.

    Achievement of commercial meetings to establish long term relationships of trust and generation of business opportunities.

    Identify business areas, changes, and trends in the market.

    Maintenance of a realistic pipeline to achieve the objectives established by the company.

    Hands-on involvement in all tasks associated with commercial activity: lead generation, participation in events, etc.

    Skills and experience

    • Five or more years of experience in sales of technology-related services in corporate environments, and negotiations with senior / CxO level customer contacts.
    • Proven successes in the complete development of the entire business cycle, from planning to closing.
    • University education.
    • Self-motivating, responsible, proactive, and entrepreneurial character
    • Good oral and written communication/presentation skills and interpersonal relationships.
    • Excellent use of office tools and understanding of CRM systems.
    • English level C1

    What we offer

    • Competitive salary.
    • Agile and dynamic environment, in a company with innovative high-value services.
    • Development opportunities in an environment with great international projection.

     

  • Sales Manager - Pinakes - Madrid, Spain

    Title: Sales Manager - Pinakes

    Reports to: Sales Director
    Location: Madrid, Spain

    Overview

    LEET Security is the first Cybersecurity Rating Agency and manages the most reliable model to assess the level of cybersecurity implemented on services, allowing organizations to improve their preparedness and resilience and efficiently manage risks associated with supply chain.

    We are an Uptime Institute Company, the Standard bearer for Digital Infrastructure performance, proprietary of the Tier Standard used in the design, construction and operations of thousands of sites in more than 114 countries.

    Position Customer Success/Business Development Manager in Finance Sector

    Background:

    The finance Sector is highly regulated. In 2019, the European Banking Authority published their Guidelines on Outsourcing (EBA/GL/2019/02) with obligations for the Financial Entities to carry out cybersecurity audits on their important and critical suppliers. These were followed by EIOPA and ESMA (European Insurance and Securities and Markets Authorities) with same kind of obligations. Finally, the European Commission published in December 2023, the Digital Operational Resilience Act (known as DORA) which enforces the three sectors (broadly known as Financial Entities) to carry out regular and demanding supervisory activities over their supply chain.

    LEET Security has developed a methodology to facilitate these supervisory tasks, with the involvement of most of the banks in Spain, and licensed it to the Centro de Cooperación Interbancaria (CCI), who manages it under the name of Pinakes®. Most of the banks operating in Spain have already subscribed an adherence contract with CCI, to use the results of the cybersecurity audits of service providers, carried out by accredited audit companies and uploaded in the platform, as a valid system to comply with their supervisory obligations.

    These can be met by simply asking their suppliers to go through the Pinakes® audit and register the results in the platform. See the informative page here: https://asociacioncci.es/pinakes

    However, and being a system of free usage for the banks (included with their CCI membership), the implementation of the internal procedures to request Pinakes® audit as a standard supervisory mechanism is far from being a fact.

    Objective of the position

    Foster and influence the participating entities to increase the number of service providers and audited services in the platform.

    To achieve this goal, we expect a strong interaction with the various departments in the entities with responsibility in the onboarding / contracting of service providers to achieve that these include requirements for Pinakes® rating.

    LEET Security’s objective is that these suppliers, at the request of their customers, demand our rating services to incorporate to the platform.

    Insurance sector / International deployment:

    The incorporation of the insurance sector to the Pinakes platform has been and is currently pursued by LEET Security. As insurance companies join the Pinakes® platform, it will be a clear incentive for the suppliers to be rated. This also applies to the Securities and Markets actors.

    As the regulations affect equally al the organizations for these sectors in the EU, the international extension is also an objective to be developed.

    Position:

    The successful candidate must have previous relationships with a number of professionals in financial institutions, with responsibilities in supply chain risk governance, and be able to leverage them to reach the actual decision makers who can incorporate the requirements for Pinakes rating on the onboarding/contracting processes.

    We expect long sales/customer relationship experience within the financial sector, with the ability to be fast on your feet to quickly get up to speed to acquire a strong knowledge of LEET Security rating methodology and involved regulation, as well as the ability to transmit that knowledge to generate confidence from the organizations. All the activity will be directly supported by the management of LEET Security.

    English is required at conversational level.

    What we offer:

    • Competitive salary.
    • Agile and dynamic environment, in a company with innovative high-value services.
    • Development opportunities in an environment with great international projection.

     

  • Senior Sustainability Consultant - Americas

    Title: Senior Sustainability Consultant - Americas

    Location: New York City region or Denver/Boulder area

    Overview

    Uptime Institute is an unbiased advisory organization focused on improving the performance, efficiency, and reliability of business-critical infrastructure through innovation, collaboration, and independent certifications. For over 30 years, the company has established industry-leading benchmarks for data center performance, resilience, sustainability, and efficiency, which provide customers assurance that their digital infrastructure can perform across a wide array of operating conditions at a level consistent with their individual business needs. Uptime Institute serves all stakeholders responsible for IT service availability through industry leading standards, education, peer-to-peer networking, consulting, and award programs delivered to enterprise organizations and third-party operators, manufacturers, and providers. Offerings include the organization’s Tier Standard and Certifications, Management & Operations reviews, and awards, SCIRA-FSI financial sector risk assessment, and a broad range of additional risk management, as well as performance, availability, and sustainability offerings. Uptime also operates a Global Network of member companies, and our Uptime Education has taught thousands of data center training courses around the world, graduating over ninety thousand students in over one hundred countries.

    Uptime Institute, the Global Digital Infrastructure Authority is headquartered in New York, NY, with main offices in London, São Paulo, Dubai, Riyadh, Singapore, and Taipei.

    Uptime Institute has unparalleled expertise in helping organizations plan, build, operate, and optimize world-class digital infrastructure. With over 2,000 projects completed globally to date, Uptime Institute has paved new ground in the exploration and implementation of programs that help organizations advance the detection and mitigation of ICT operational risk. In addition, our programs have a long history of identifying best practices for optimizing energy and other- resource consumption within resilient, reliable ICT infrastructure.

    About the role:

    We are now looking for a Senior Sustainability Consultant to deliver sustainability projects in the Americas region – to be based in the New York City region or Denver/Boulder area with the ability to travel domestically and internationally as needed.

    The successful candidate, working in conjunction with our existing experts, our Vice President of Sustainability Program Management, and CTO will be responsible for:

    • Delivering Uptime Institute’s Sustainability Assessment (currently in beta testing) on-site at client locations;
    • Assisting clients in developing their digital infrastructure sustainability and strategy plans by delivering Uptime’s Sustainability Strategy Gap Analysis (SSGA);
    • Developing and delivering custom sustainability advisory solutions to meet unique client needs as they arise; and
    • Support regional sales managers in business development meetings and by presenting at conferences.

    Experience

    This is an important role aimed at improving our clients’ IT Estate's sustainability programs across facility operations and management, IT operations and infrastructure, and cross cutting areas such as greenhouse gas emissions and water usage. An understanding of infrastructure engineering/application engineering expertise is essential. The candidate should also have a working knowledge of IT equipment and systems; improving the efficiency and productivity of the IT infrastructure and systems will be a critical part of any sustainability strategy. Uptime is looking for individuals with 5+ years of experience with data center operations, design, or management, with a focus on driving sustainability-related projects and programs.

    The successful candidate will have exposure to developing and implementing sustainability programs in global organizations, with robust knowledge of technology, architectures, and related tools. Prior business experience with sustainability programs with a specific focus on ICT is required.

    • The role holder will have detailed working knowledge of sustainability policies, trends, and regulations emerging in the IMEA region.
    • The role holder will have a deep understanding of greenhouse gas accounting, sustainability disclosure frameworks, circular economy practices, and other common standards, frameworks, and metrics used to collect and report on sustainability programs for data centers.
    • The role holder will possess first-hand knowledge of the Enterprise’s typical IT/ infrastructure estates and will have demonstrable experience working with IT management to successfully create and grow sustainability frameworks and capabilities within these organizations.
    • The role holder will have specific experience in managing and or delivering sustainability-related projects with the enterprise or service provider sector in IMEA and around the world
    • 5+ years of experience developing and delivering professional services in the data center industry.
    • The role holder will be passionate about helping the global ICT sector to reduce its environmental impact and act as a good corporate citizen.
    • Experience interacting with regional regulatory or governmental agencies' current and emerging regulatory requirements in IMEA and the rest of the world is a plus.

    Skills

    • Strong technology and/or ICT experience obtained via a career in industry or another consultancy. This includes a strong understanding of typical data center electrical and mechanical systems.
    • Fluent in verbal and written English with a preference for candidates that can also speak and write in Spanish.
    • Bachelors degree in engineering, science, and/or business.
    • Knowledge of the latest data center infrastructure technology trends, and an appreciation of the opportunities and risks they present.
    • Demonstrated ability to build effective relationships with multiple stakeholders across IT, facilities, sustainability, and compliance functions.
    • Ability to think creatively, generate innovative ideas, question the status quo at our clients’ operations, and deliver effectively against challenging objectives
    • Utilize analytical skills to identify and challenge perceived or actual conflicts between operational resilience and sustainability initiatives.
    • Self-motivated and takes initiative to ensure our clients’ needs are met while ensuring high-quality deliverables.
    • The ability to deliver bespoke and innovative approaches to make sure that our strategic legacy programs continue to evolve, maintaining our reputation as the leading expert on data center resiliency and reliability while adding a sustainability focus to our offerings.
    • First-hand experience working in an operational role, and demonstrating knowledge of relevant legislation and regulations affecting sustainability
    • Excellent oral and written communication skills
    • Strong interpersonal and leadership skills
    • Ability to work iteratively, delivering quickly and frequently to produce high-quality documents and outputs that require little to no rework.

    If you are interested, please email a cover letter and resume to: [email protected].

     

  • Senior Sustainability Consultant - Europe

    Title: Senior Sustainability Consultant - Europe

    Location: London, England

    Overview

    Uptime Institute is an unbiased advisory organization focused on improving the performance, efficiency, and reliability of business-critical infrastructure through innovation, collaboration, and independent certifications. For over 30 years, the company has established industry-leading benchmarks for data center performance, resilience, sustainability, and efficiency, which provide customers assurance that their digital infrastructure can perform across a wide array of operating conditions at a level consistent with their individual business needs. Uptime Institute serves all stakeholders responsible for IT service availability through industry leading standards, education, peer-to-peer networking, consulting, and award programs delivered to enterprise organizations and third-party operators, manufacturers, and providers. Offerings include the organization’s Tier Standard and Certifications, Management & Operations reviews, and awards, SCIRA-FSI financial sector risk assessment, and a broad range of additional risk management, as well as performance, availability, and sustainability offerings. Uptime also operates a Global Network of member companies, and our Uptime Education has taught thousands of data center training courses around the world, graduating over ninety thousand students in over one hundred countries.

    Uptime Institute, the Global Digital Infrastructure Authority® is headquartered in New York, NY, with main offices in London, São Paulo, Dubai, Riyadh, Singapore, and Taipei.

    Uptime Institute has unparalleled expertise in helping organizations plan, build, operate, and optimize world-class digital infrastructure. With over 2,000 projects completed globally to date, Uptime Institute has paved new ground in the exploration and implementation of programs that help organizations advance the detection and mitigation of ICT operational risk. In addition, our programs have a long history of identifying best practices for optimizing energy and other- resource consumption within resilient, reliable ICT infrastructure.

    About the role:

    We are now looking for a Senior Sustainability Consultant to deliver sustainability projects across Europe, to be based in London with the ability to travel domestically and internationally as needed.

    The successful candidate, working in conjunction with our existing experts, our Vice President of Sustainability Program Management, and CTO, will be responsible for:

    • Delivering Uptime Institute’s Sustainability Assessment (currently in beta testing) on-site at client locations.
    • Assisting clients in developing their digital infrastructure sustainability and strategy plans by delivering Uptime’s Sustainability Strategy Gap Analysis (SSGA).
    • Developing and delivering custom sustainability advisory solutions to meet unique client needs as they arise.
    • Support regional sales managers in business development meetings and by presenting at conferences.

    Experience

    This is an important role aimed at improving our clients’ IT Estate's sustainability programs across facility operations and management, IT operations and infrastructure, and cross cutting areas such as greenhouse gas emissions and water usage. An understanding of infrastructure engineering/application engineering expertise is essential. The candidate should also have a working knowledge of IT equipment and systems; improving the efficiency and productivity of the IT infrastructure and systems will be a critical part of any sustainability strategy. Uptime is looking for individuals with 5+ years of experience with data center operations, design, or management, with a focus on driving sustainability-related projects and programs.

    The successful candidate, working in conjunction with our existing experts, our Vice President of Sustainability Program Management, and CTO, will be responsible for:

    • The role holder will have detailed working knowledge of the European/Global regulatory environment governing energy, procurement, management, water, greenhouse gas emissions, and circular economy and sustainability topic areas. This includes the European Energy Efficiency Directive, European Code of Conduct for Energy Efficiency in Data Centers, and other current and emerging regulatory requirements.
    • The role holder will have a deep understanding of greenhouse gas accounting, sustainability disclosure frameworks, circular economy practices, and other common standards, frameworks, and metrics used to collect and report on sustainability programs for data centers.
    • The role holder will possess first-hand knowledge of the Enterprise’s typical IT/ infrastructure estates and will have demonstrable experience working with IT management to successfully create and grow sustainability frameworks and capabilities within these organizations.
    • The role holder will have specific experience in managing and/or delivering sustainability-related projects with the enterprise or service provider sector in Europe and around the world.
    • Experience developing and delivering professional services in the data center industry is a plus.
    • Knowledge of European energy and renewable energy markets.
    • The role holder will be passionate about helping the global ICT sector to reduce its environmental impact and act as a good corporate citizen.
    • Experience interacting with regional regulatory or governmental agencies is a plus.

    Skills

    • Strong technology and/or ICT experience obtained via a career in industry or another consultancy. This includes a strong understanding of typical data center electrical and mechanical systems.
    • Fluent in verbal and written English plus at least one other language; French, Spanish, or German.
    • Bachelors degree in engineering, science, and/or business.
    • Knowledge of the latest data center infrastructure technology trends, and an appreciation of the opportunities and risks they present.
    • Demonstrated ability to build effective relationships with multiple stakeholders across IT, facilities, sustainability, and compliance functions.
    • Ability to think creatively, generate innovative ideas, question the status quo at our client’s operations, and deliver effectively against challenging objectives.
    • Utilize analytical skills to identify and challenge perceived or actual conflicts between operational resilience and sustainability initiatives.
    • Self-motivated and takes initiative to ensure our clients’ needs are met while ensuring high-quality deliverables.
    • The ability to deliver bespoke and innovative approaches to make sure that our strategic legacy programs continue to evolve, maintaining our reputation as the leading expert on data center resiliency and reliability while adding a sustainability focus to our offerings.
    • First-hand experience working in an operational role and demonstrating knowledge of relevant legislation and regulation affecting sustainability.
    • Excellent oral and written communication skills.
    • Strong interpersonal and leadership skills.
    • Ability to work iteratively, delivering quickly and frequently to produce high-quality documents and outputs that require little to no rework.

    If you are interested, please email a cover letter and resume to: [email protected].

     

  • UK Technical Consultant - London, England

    Title: UK Technical Consultant

    Reports to: Regional Technical Director
    Location: London, England

    Overview

    Uptime Institute is an unbiased advisory organization focused on improving the performance, efficiency, and reliability of business-critical infrastructure through innovation, collaboration, and independent certifications. For over 30 years, the company has established industry-leading benchmarks for data center performance, resilience, sustainability, and efficiency, which provide customers assurance that their digital infrastructure can perform across a wide array of operating conditions at a level consistent with their individual business needs. Uptime Institute serves all stakeholders responsible for IT service availability through industry leading standards, education, peer-to-peer networking, consulting, and award programs delivered to enterprise organizations and third-party operators, manufacturers, and providers. Offerings include the organization’s Tier Standard and Certifications, Management & Operations reviews, and awards, SCIRA-FSI financial sector risk assessment, and a broad range of additional risk management, as well as performance, availability, and sustainability offerings. Uptime also operates a Global Network of member companies, and our Uptime Education has taught thousands of data center training courses around the world, graduating over ninety thousand students in over one hundred countries.

    Uptime Institute, the Global Digital Infrastructure Authority® is headquartered in New York, NY, with main offices in London, São Paulo, Dubai, Riyadh, Singapore, and Taipei.

    About the Role:

    Reporting to the Regional Technical Director of the region while performing all consulting & technical responsibilities within the guidelines and standards defined by the Chief Technical Officer, the Technical Consultant role will be to deliver a variety of consulting & Certification services globally: conducting reviews of data center designs, documentation, and on-site testing of built environments to determine compliance with owner’s stated Tier functionality objectives and long-term operations goals in accordance with Tier Standard: Topology. Conduct on-site reviews of data center facility management processes and procedures against the Tier Standard: Operational Sustainability requirements. Develop narrative-based reports, memos, or other deliverables that, in a clear, concise, and accurate fashion, document both shortcomings and solutions to achieving owner’s expected outcomes. Meet with data center teams, as required, to discuss findings and recommendations regarding all critical subsystems and their operation.

    Evaluate the following data center subsystems:

    • Utility Power
    • Engine-Generator Plant
    • Power Backbone
    • UPS Systems
    • Battery Systems
    • Critical Power Distribution
    • Cooling Plant
    • Computer Room Cooling
    • Fire Suppression
    • Physical Security
    • Loadbanks
    • Mechanical and Electrical Control systems
    • Lightning Protection
    • Grounding
    • Fuel Storage and Distribution
    • Fire Detection

    Evaluate the following data center management processes:

    • Staffing
    • Maintenance
    • Training
    • Life Cycle Planning
    • Financial Management
    • Space, Power and Cooling

    As a member of the team, duties will also include supporting other team members in the delivery of assessments against the Uptime Institute Standards and assessment frameworks. The Consultant will assist in developing narrative-based reports, memos, or other deliverables that, in a clear, concise, and accurate fashion, document both shortcomings and solutions to achieving owner’s expected outcomes, meeting with data center teams, as required, to discuss findings and recommendations.

    Work location is flexible.

    In order to be successful in this position, Uptime Institute Professional Services seeks the following credentials and experience:

    Required

    • 5 – 10 years of experience in the design and construction of a data center facility infrastructure with specific experience in the systems delineated above
    • Must be able to apply bottom-up approach in generating and analyzing complete data center design starting from IT load and number racks to;
      • Calculating white space area, UPS rooms, Power rooms, mechanical rooms, specialty spaces, generator rooms, equipment yards etc.
      • Analyze and interpret bottom-up power calculations including critical IT loads, critical mechanical loads and non-critical building loads
      • Analyze and interpret cooling load calculations for critical IT rooms, communication rooms, UPS rooms, Electrical rooms, mechanical rooms, control rooms and other non-critical areas
      • Analyze and interpret selection and sizing of capacity components including engine generators, chillers, pumps, CRAH units, CRAC units, Fan wall units, VRF units, UPS, DC rectifiers, DRUPS etc.
      • Analyze and interpret electrical engineering drawing packages (e.g. single line diagrams, plan-view layouts, panel schedules, etc.)
      • Analyze and interpret mechanical engineering drawing packages (e.g. single line diagrams, plan view layouts, equipment schedules, etc.)
      • Review and understand control schematics for engine generators, chiller plants, BMS systems and DCIM
    • Experience in the startup and Commissioning of data center infrastructure
    • A motivation to learn detailed aspects of data center
    • A willingness to learn and apply the Uptime Institute Tier Classification System concepts.
    • Acceptance of domestic and international travel requirements up to 40%
    • Ability and motivation to work remotely.
    • Excellent written and verbal communication skills
    • Advanced communication skills to directly engage at various management levels within client organization.
    • Adopt Uptime Institute methods and procedures in delivering services.
    • Fluency in English – written and spoken.

    Desired

    • Experience in certifying data centers with Uptime Institute for TCDD, TCCF, M&O and TCOS
    • Ability to critically analyze data center design and propose value engineering in aspects of design, operations and sustainability
    • Experience is advising optimization is CAPEX, OPEX and PUE
    • Experience in operating, or managing, a data center’s facility infrastructure with specific experience in the processes delineated above
    • Experience with developing/justifying staffing and budget requirements.
    • Familiarity with the training programs required for data center personnel.
    • Experienced is evaluating third party contracts and SLA
    • Engineering degree (mechanical, electrical, civil, industrial, facilities)
    • Post-graduate degree
    • Proven experience in delivering high reliability and high efficiency solutions.
  • Vice President Sales – North America

    Title: Vice President Sales – North America

    Reports to: Chief Business Officer
    Location: US based, remote

    Overview

    Uptime Institute is an unbiased advisory organization focused on improving the performance, efficiency, and reliability of business-critical infrastructure through innovation, collaboration, and independent certifications. For over 30 years, the company has established industry-leading benchmarks for data center performance, resilience, sustainability, and efficiency, which provide customers assurance that their digital infrastructure can perform across a wide array of operating conditions at a level consistent with their individual business needs. Uptime Institute serves all stakeholders responsible for IT service availability through industry leading standards, education, peer-to-peer networking, consulting, and award programs delivered to enterprise organizations and third-party operators, manufacturers, and providers. Offerings include the organization’s Tier Standard and Certifications, Management & Operations reviews, and awards, SCIRA-FSI financial sector risk assessment, and a broad range of additional risk management, as well as performance, availability, and sustainability offerings. Uptime also operates a Global Network of member companies, and our Uptime Education has taught thousands of data center training courses around the world, graduating over ninety thousand students in over one hundred countries.

    Uptime Institute, the Global Digital Infrastructure Authority is headquartered in New York, NY, with main offices in London, São Paulo, Dubai, Riyadh, Singapore, and Taipei.

    The VP Sales North America is responsible for driving all commercial aspects of Uptime Institute market penetration and service delivery across the America and Canada.

    The primary focus is the Uptime Institute Professional Services offerings, including but not limited to:

    • Tier Certification of Design Documents, Constructed Facility, Operational Sustainability and accompanying preliminary/preparatory services.
    • Education Courses and Portfolio Training.
    • Facility Management Advisory and Data Center Portfolio Management
    • IT & IT Infrastructure Advisory.
    • Sustainability Advisory & Custom Consulting.
    • Sustainability Strategy Gap Analysis (SSGA).
    • Standardized, Comprehensive Infrastructure Sustainability Assessment (SCISA).
    • Data Center Custom Consulting.
    • Management & Operations Stamp of Approval.
    • Data Center Risk Assessment.
    • Site Infrastructure Assessment.

    In addition, VP Sales North America is responsible for driving and promoting all other services either existing or to be developed.

    This includes growing the Uptime Membership Network in the North America region, in conjunction with the Regional and Global Network Directors is also part of the role of the VP Sales North America.

    The principal objective is to increase, on an ongoing basis, Uptime Institute consulting and certification revenue in North America, but also to participate in appropriate product/service development, construct and execute a market strategy, and to ensure that services are delivered in a manner consistent with Uptime’s goals.

    This position will be based in the United States and will report directly to Chief Business Officer, based in Dubai.

    This position involves close coordination and collaboration with the following individuals or groups: CTO; Marketing; Content & Publications; Business Support Services; Project Management; and Events. All service delivery protocols are overseen centrally, so this position will be responsible for ensuring adherence among consultants, as well as ongoing reporting to technology and project management stakeholders.

    The primary responsibilities will include, but are not limited to the following:

    • Drive increased revenue generation associated with Uptime Institute Professional Services offerings.
    • Manage the Sales team in the North America region.
    • Manage the capture and assignation of incoming leads and ongoing industry outreach, including education of the industry regarding these offerings and the IP upon which they are based.
    • Directly develop new leads, opportunities, and relationships
    • Directly manage maturing strategic-level/high-value leads, supporting scope and price negotiation culminating in a proposal, and initiating the contract phase.
      • Continue to serve, and/or transition, existing Strategic Accounts that are not centralized in Europe.
    • Maintain timely and accurate revenue and account management information and tracking through Uptime Institute’s CRM (Salesforce) and provide regular forecasting and other reporting to senior management.
    • Support, directly and on a sustained basis, the Marketing Group’s development of a short- and long-term marketing strategy for Europe and support its execution.
    • Travel in support of Uptime Institute events and on-site business development efforts domestically (and internationally on a selective basis).
    • Directly support service delivery, for and beyond Strategic Accounts, as circumstances warrant.

     

 


UPTIME INSTITUTE EFFICIENT IT SITE AWARD LIMITATIONS

For any service or engagement specific to, or in pursuit of, Uptime Institute awards of “Activated” and/or “Stamp of Approval,” the following terms and limitations apply. Any contract, purchase order, or work authorization based upon this proposal is subject to the limitations set forth below.

All Uptime Institute Efficient IT (UIEIT) Awards will have validity periods of one year for Activated and two years for Stamp of Approval. The UIEIT Activated shall reflect a commitment to the principles of the assessment and require reassessment within 1 year. The UIEIT Stamp of Approval shall reflect the design, operations, and leadership reviewed during the site visit and in-office reviews and is awarded to a specific data center. Should an awardee attempt to apply an UIEIT Award to previous or future program or other data center(s) will result in potential revocation of award, at Uptime Institute's full discretion. Additionally, if the conditions leading to the UIEIT Award are no longer in place or have notably varied from UIEIT criteria, then Uptime Institute reserves the right to withhold award(s) or remove any award(s) from its own website or other public placement.

Due to the limited nature of the services provided, with regard to the reviewed design, operations, and leadership of the site, Uptime Institute Professional Services expressly disclaims all warranties, express or implied, statutory of otherwise, including, without limitation, any implied warranties of fitness for a particular purpose or merchantability. Uptime Institute Professional Services provides recommendations and projected savings but makes no guarantees as to the actual savings nor accepts responsibility for unintended impact of implementing said recommendations. Further, Uptime Institute Professional Services does not represent or warrant that your site will be uninterrupted or without failures, errors, omissions, or losses.

In no event shall Uptime Institute Professional Services be liable for any indirect, special, incidental, punitive, or consequential damages or lost profits, even if it has been advised of such damage, arising out of, or related to, the services provided pursuant to this site award or the performance or breach thereof and Uptime Institute Professional Services’ liability shall not exceed the total amount paid to Uptime Institute Professional Services by the Client for professional services under this engagement.

The Client shall indemnify, hold harmless and defend Uptime Institute Professional Services from and against any claims, liabilities, losses, costs, damages, or expenses (including reasonable attorney’s fees and costs) arising out of the operation or subsequent sale, transfer or other disposition of the Client's site, facility, or assets which is the subject of the professional services, including, but not limited to, claims by customers and suppliers of the Client and acquirers of the Client’s stock or assets.

The engagement and its deliverables, including any aspects of the award, are furnished to the Client and are solely for the benefit of the Client.  

All Uptime Institute awards are trademarked by Uptime Institute. Any attempt to amend shape, coloring, or content may result in revocation by Uptime Institute as its own discretion.


Memorandum of Understanding

 

1 June 2018


Terms of use of Uptime Institute (Institute) Tier Program Intellectual Property known as:

  • Data Center Site Infrastructure Tier Standard: Topology
  • Accredited Tier Designer Technical Paper Series (inclusive)
  • Data Center Site Infrastructure Tier Standard: Operational Sustainability
  • Natural Disaster Risk Location Map

The purpose of this memorandum of understanding (MOU) is to provide terms of use of Uptime Institute's copyrighted Tier Program intellectual property, including the publications listed above. Uptime Institute provides this MOU to enable appropriate access to the Tier Program reference materials.

Over the past 20 years, Uptime Institute has reviewed hundreds of ‘self-certified’ designs and constructed environments for Tier compliance as outlined in the Institute's Tier Standard: Topology. Very few of these designs and facilities meet the desired Tier criteria upon initial assessment. (In some cases, the objective was missed dramatically.) The magnitude and frequency of such false rating claims, which result from self-assessment and misrepresentations, degrade the value to the industry of Uptime Institute's Tiers, especially those designs and constructed environments awarded Uptime Institute Certification.

As a result, Uptime Institute seeks a) to ensure that Tiers and Operational Sustainability remain a useful benchmarking system to the industry and b) to protect the value its customers receive from formal Uptime Institute assessments and Certification by taking appropriate action to protect the intellectual property inherent in its Tier Program materials from misappropriation and infringement.

Uptime Institute is the sole provider of Tiers and Operational Sustainability consultation and Certification. Only the designs and facilities listed on Uptime Institute's Web site are Uptime Institute Tier Certified. All others proclaiming a specific Tier level are considered ‘self-certified' and should be viewed with extreme caution.

As an integral part of the expanding Tier Program, Uptime Institute will continue to communicate terms of use and provide additional tools for all perspectives of the data center community. In 2009, the Tier Program announced Accredited Tier Designer, which is an educational curriculum and professional designation for licensed Professional Engineers (PEs or international equivalent). A partner curriculum and professional designation, Accredited Tier Specialist—for data center owners, operators, architects, project managers, and consultants—will be offered beginning in Q4 2010. Additionally, Uptime Institute has launched a Tier Enforcement Initiative to address directly a) infringement on the Tiers Program's copyrighted materials and b) misrepresentations of a specific site's Tier functionality. The Tier Enforcement Initiative is initiated in direct response to requests for Uptime Institute action by Network members and Tier Certification clients.

Uptime Institute's publications are protected by international copyright law. Uptime Institute requires written requests whenever Uptime Institute’s literature or portions of Uptime Institute’s literature are copied for other than personal use. Uptime Institute copyright extends to all media—paper, electronic, and video content—and includes use in other publications, internal company distribution, company websites, and handouts for seminars and courses. In addition, Uptime Institute requires formal written permission for the re-publication of its Tier Program materials. Please request formal permission per https://www.uptimeinstitute.com/publication-usage. (Uptime Institute prefers use of a url link or attached document to avoid confusion and ensure access to the correct materials.)

By clicking the 'I agree' option, I agree to the “use and distribution” requirements set forth in this document and will be able to download Uptime Institute's Tier Program materials in their entirety. Furthermore, I acknowledge receipt of this MOU dated June 1 2018, and I understand that the aforementioned documentation is copyrighted by the Uptime Institute. I agree that only Uptime Institute is permitted to use this content and criteria to perform Tier Standard Certification (Topology and Operational Sustainability) assessments and reviews, and that only the sites listed on Uptime Institute's Web site (shown below) can claim in any fashion or using any means, digital or otherwise, to be Tier Standard Certified. I understand that this acceptance does not entitle me to alter or quote from any documentation without explicit written approval from Uptime Institute. I also agree to include the next paragraph in its entirety without any changes or substitutions of any kind in all works that reference use of the Tier Standard: Topology or the Tier Standard: Operational Sustainability. This includes any facility or computing site which references the use of the “Tier Standard” on public websites and in promotional and/or training materials.

“This data center has been designed in accordance with the Uptime Institute Professional Services, Tier Standard: Topology specification, dated January 2018 which can be found at https://uptimeinstitute.com/tier-certification. The appearance of the “Tier” logo or any written or verbal reference to the use of “Tier Standard”, “Tier”, “Tier I”, “Tier II”, “Tier III, and “Tier IV” does not indicate any form of certification by Uptime Institute”.


For any service or engagement specific to, or in pursuit of, Uptime Institute Certifications, Stamps, Awards, Seals and all other service designations, the following terms and limitations apply. Any contract, purchase order, or work authorization based upon this designation is subject to the limitations set forth below.

Uptime Institute TIER-Ready will have validity period of 1 year per contracted renewal terms. Uptime Institute TIER-Ready shall reflect the pre-fabricated (prefab) or pre-designed data center solution reviewed and is awarded to a specific solution. Should an awardee attempt to apply an Uptime Institute TIER-Ready to previous or future prefab/pre-designed data center, data center(s), computer room(s), or equipment, will result in potential revocation of award, at Uptime Institute's discretion.

Due to the limited nature of the services provided, with regard to the reviewed prefab/pre-designed data center solution, Uptime Institute Professional Services expressly disclaims all warranties, express or implied, statutory of otherwise, including, without limitation, any implied warranties of fitness for a particular purpose or merchantability. Further, Uptime Institute Professional Services does not represent or warrant that your design or site will be uninterrupted or without failures, errors, omissions or losses.

In no event shall Uptime Institute Professional Services be liable for any indirect, special, incidental, punitive, or consequential damages or lost profits, even if it has been advised of such damage, arising out of, or related to, the services provided pursuant to this award or the performance or breach thereof and Uptime Institute Professional Services’ liability shall not exceed the total amount paid to Uptime Institute Professional Services by the Client for professional services under this engagement.

The Client shall indemnify, hold harmless and defend Uptime Institute Professional Services from and against any claims, liabilities, losses, costs, damages, or expenses (including reasonable attorney’s fees and costs) arising out of the operation or subsequent sale, transfer or other disposition of the Client's site, facility, or assets which is the subject of the professional services, including, but not limited to, claims by customers and suppliers of the Client and acquirers of the Client’s stock or assets.

The engagement and its deliverables, including any aspects of the award, are furnished to the Client and are solely for the benefit of the Client. 

All Uptime Institute awards are trademarked by Uptime Institute. Any attempt to amend shape, coloring, or content may result in revocation by Uptime Institute as its own discretion.

Uptime Institute reserves the right to revoke the TIER-Ready designation and all rights and privileges therein, if Client directly or indirectly promotes this as an alternative to Tier Certification or fails to comply with any program requirements, including but not limited to, sharing of end client contact information to solicit for Tier Certification.

Terms of Use

Terms of Use for Uptime Institute's Web Properties

Privacy Policy: Uptime Institute respects the privacy of its users. Please refer to Uptime Institute’s Privacy Policy, which explains how we collect, use, and disclose information that relates to your privacy.

WELCOME TO THE UPTIMEINSTITUTE.COM WEBSITE! WE ENCOURAGE YOU TO TAKE ADVANTAGE OF THE CONTENT AND FEATURES AVAILABLE ON UPTIMEINSTITUTE.COM AND ALL UPTIME INSTITUTE WEB PROPERTIES (THE "WEBSITE").

PLEASE READ THESE NON-NEGOTIABLE TERMS OF USE CAREFULLY BEFORE USING THE WEBSITE. BY CONTINUING TO USE THE WEBSITE, YOU (THE "USER") AGREE TO BE BOUND BY THESE TERMS OF USE.
If you purchase any products or services from Uptime Institute ("Services"), the terms of use for those Services will be set forth in a separate contract between you and Uptime Institute. These terms of use will not in any way change or limit your rights and obligations under your Uptime Institute contract.

If you have not yet purchased Services from Uptime Institute or are not already an Uptime Institute client, we encourage you to contact us to learn more about the benefits and value that Uptime Institute can provide to your organization.

Access to Password Protected/Secure Areas:

Access to and use of password protected and/or secure areas of the Web Site is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the Web Site may be subject to prosecution.

Website Content and Copyright:

This Web site is the property of Uptime Institute and is protected by U.S. and international copyright law and conventions. Uptime Institute grants to User the right to access and use the Website, so long as such use is for internal information purposes, and User does not alter, copy, disseminate, redistribute or republish any content or feature of this Website. User acknowledges that access to and use of this Website is subject to these terms of use and any expanded access or use must be approved in writing by Uptime Institute.

Changes or Updates to the Web site:

Uptime Institute reserves the right to change, update or discontinue any aspect of the Website at any time without notice. Your continued use of the Website after any such change constitutes your agreement to these terms of use, as modified.

Disclaimer of Warranties:

Uptime Institute does not make any warranties, express or implied, including, without limitation, those of merchantability and fitness for a particular purpose, with respect to this Web site. Although Uptime Institute takes reasonable steps to screen this Web site. Uptime Institute cannot guarantee that it will be free of infection or that it will be available at any particular time or location.

Accuracy of Information:

While the information contained on this Web site has been obtained from sources believed to be reliable, Uptime Institute disclaims all warranties as to the accuracy, completeness or adequacy of such information. User assumes sole responsibility for the use it makes of this Web site to achieve his/her intended results.

Third Party Links:

This Web site may contain links to other third party websites, which are provided as additional resources for the convenience of Users. Uptime Institute does not endorse, sponsor or accept any responsibility for these third party web sites, User agrees to direct any concerns relating to these third party websites to the relevant website administrator.

Limitation of Liability:

In no event will Uptime Institute be liable for: (a) damages of any kind, including without limitation, direct, incidental or consequential damages (including, but not limited to, damages for lost profits; business interruption and loss of programs or information) arising out of the use of or inability to use this Website, or any information provided on this Web site, or (b) any claim attributable to errors, omissions or other inaccuracies in the information provided on this Web site.

Termination:

In accessing and using this Website, User agrees to comply with all applicable laws and agrees not to take any action that would compromise the security or viability of this Web site. Uptime Institute may terminate User's access to this Website at any time for any reason. The terms hereunder regarding Disclaimer of Warranty, Accuracy of Information, Indemnification, and Third Party Rights shall survive termination.

Indemnification:

User agrees to indemnify, defend and hold harmless Uptime Institute, its affiliates, licensors, and their respective officers, directors, employees and agents from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, arising out of User's use/ misuse of this Web site.

Third Party Rights:

The terms hereunder regarding Disclaimer of Warranty, Limitation of Liability and Indemnification are for the benefit of Uptime Institute, and its licensors, employees and agents, each of whom shall have the right to assert and enforce those terms against a User.

General Provisions:

Any provision in any written communication received by Uptime Institute in connection with this Web site, which is inconsistent with, or adds to, these terms of use is void. If any term hereunder is determined by a court of competent jurisdiction to be invalid, all remaining terms will remain in full force and effect

Governing Law:

These terms of use and the resolution of any dispute arising hereunder shall all be governed and construed in accordance with the laws of the state of New York, without regard to its conflicts of law principles. User consents to the jurisdiction of the courts of the state of New York.